motorcraft makes the compressor, remember it’s people who make the compressors, post Covid idiots they hire can give two shots about quality parts they’re putting out.

 

How do you know that the workers that were hired post covid who built the compressors are idiots? Did Covid create a pool of idiot workers? That was not an intelligent statement.

I'm sure that Ford did a post mortem forensic analysis of the cause of the failures and has put a process in place to prevent it from recurring. Ford is not obligated to publish the results of their investigation. Stuff happens in manufacturing. This was likely a prefect application for a Lean Six Sigma and DMAIC project.

 

2024 F350 SB King Ranch 6.7 HO
built 3/24
failed 7/24
1684 miles

compressor failure confirmed 7/29, on the waiting list

7/30 update: chatted with Ford support. Someone is supposed to reach out within 1 business day. I'll let you know.

Got fixed on 8/28 and it worked great for the 2 hour trip home. Also learned the date of manufacture is 18 March 2024.

8/2 update: emailed with a Ford Customer Experience Specialist. She says the dealership has 6 on expedited backorder and 2 on backorder. They are now trying to confirm with the dealership that mine has been expedited. Any updates on availability?

 

What else is Ford doing to make it right with their customers? Are they going to be covering payments on all these trucks purchased by their customers while they sit there in the summer heat without AC? At this point just fixing the AC is not enough to make up for the fact that I have already been without my truck for almost 2 months now. I have spent countless hours on the phone with Ford Customer Service and have not gotten any help from them. I have also been making payments on a very expensive truck that I have not been able to drive while it sits at the dealers shop depreciating in value. I paid for a brand new truck, and what I got was a very expensive headache and a lot of time spent. Now, after it eventually gets fixed, I will have a used truck that I still had to pay new truck money for, as well as interest on a loan for a truck I couldn't drive. I imagine I am not the only customer that has lost trust in Ford because of this issue. I think that I am not the only one on this thread that believes Ford should be giving customers some kind of financial assistance to deal with the true cost of their mistake. I understand that not everything is perfect, but it depends a lot on how these things are handled that makes the difference. So far Ford has done a very poor job of handling this issue for me.

 

Who did you email?

 

The truck was considered used as soon as you drove it off the lot. If Ford gave you financial assistance to apply towards your payments then what do the cash customers get? Nothing?

Sorry about your truck but the best you will probably get out of Ford or your dealer IF you ask and IF they are good is a loaner. Got a friend who's daughter has a brand new truck (Chevy) same bad AC. She was hauling a horse trailer to CO a month or so ago. They loaned her a brand new truck and said tow with it and keep it until we get a replacement AC

 

X2
Ford will fix it but they won't make anyone's payments. They "may" give an extended warranty and as mentioned, a loaner.

I have to wonder though why so many are just letting their truck sit at the dealer for however long?
Have them disconnect the A/C clutch coil and drive it. Sure, you won't have A/C but you'll have your truck.
And the Chevy dealers are starting to see their fair share of A/C compressor issues too.

 

Well add me to the list!
2024 F250 Tremor Platinum, 6.7L HO Diesel
Manufactured week of April 22, (don't have truck to verify, at dealer)
AC went out Fathers day June 16, about 2000 miles on it. We were several states away on vacation, ( currently 4109 miles on it)
Dropped it off when we returned on June 24. Dealer said system was over charged at factory. They emptied system and recharged it. We picked it up the June 26, but didn't drive it until June 29 when the AC stopped working again. Brought back to dealer July 1. Next day they called and said compressor seized up. They ordered one and received it a week later, but then told me they ordered a condenser because they found metal fragments in it. July 19, they told me they had all the parts, but after talking with Ford and some more investigating of my truck, they said the battery junction box is causing the compressor to run continuously and not turn off, is what made the compressor fail. If they were to just replace the compressor and condenser, that it would fail again. Now the Battery Junction Box to arrive in one to two weeks.
I stopped in on Monday July 29, and now they tell me that the Battery Junction Box is back ordered till August 30.

I haven't heard anyone else talk of the Battery Junction Box yet. Is this a step into solving the problem or is Ford throwing crap at the wall and seeing what sticks??

 

I never said the cash buyers should get nothing. They deserve just as much help as anyone else and Ford should compensate them as well. If I go buy an appliance at Home Depot and it comes damaged, they will either take it back or discount the item. Why should a new truck be any different? I could have purchased with cash but chose not to because I would rather have that extra cash to invest into something else and have more cash on hand in my bank account. The people who did buy with cash gave up that opportunity to buy a truck so they should be compensated as well if it is taking such an unreasonable amount of time to fix their trucks. And yes, of course I know the truck was considered used after I drove it off the lot. I fully expect to be hit with depreciation on a new vehicle in for the opportunity to own something that I enjoy driving and I won't have to worry about having these issues with. I had my truck for 4 days and the AC went out. Now it's been almost 2 months with no AC while the temperatures in my area have been 95-100 daily. I did not get the new truck I paid for, maybe used is the wrong term, but you could probably call it damaged, broken, incomplete, scratch and dent... whatever you want to call it, but a new truck should not arrive off the assembly line with broken parts on it. Ford has been absolutely no help. I have requested a loaner several times and have gotten nothing. I have called their customer service line several times and been told they are working on it with no updates, other than my truck is not fixed and I have already gone almost the whole summer without AC.

I know it's easy for you to say johndeerefarmer that I should just deal with it and not expect anything, but I'm guessing you have not had your AC go out and if you did I'm sure your tone would change after a month or two of waiting with no loaner and no help from Ford. You are right, Ford does not NEED to do anything for me, but I also do not NEED to buy 20 or more new trucks from them over the course of my lifetime. I also have the lemon law on my side at this point since it's been over 30 days in the shop, I could just force them to buy it back and go spend my hard earned money on a Chevy, but it would be much cheaper for Ford to compensate me just a little bit for dealing with their problems than to buy the truck back and then try to sell it to someone else as a used vehicle with a lemon law buy back on the title. I have been a lifelong Ford guy myself, but after this I don't think I will ever buy another one of their trucks again. I value customer service and would never treat my own clients like this and expect them to do business with me ever again. I have been trying to give Ford every opportunity to talk with me and make this right, but it seems they are not looking at the big picture. Hopefully they will come around eventually and the minute they do something to attempt to make this right I will be more than happy to update this thread and take back all the mean things I said about Ford. I am glad to hear that your buddy with the Chevy was taken care of. Maybe chevy is more willing to take care of their customers, and maybe I will buy my next truck from them. If I was treated that way, I would still be a happy customer. Like I said before **** happens, but it's how we handle that **** that makes the difference.

 

I feel your pain. I was also several states away on a family vacation when mine went out with my wife and 2 young kids in the back seat. It was 106 degrees the day it failed. We had to be very careful the rest of the trip and avoid any long periods of driving in the afternoons. For the trip back home, I left in the evening and drove 15 hours straight through the middle of the night to avoid giving my kids heat stroke, rather than driving in the daytime heat. It's one thing to suffer through it yourself, but when you have your family with you it's a much bigger problem. I hope you are able to get yours taken care of soon.

 

how on gods green earth did we survive as children? No car a/c no home a/c and no bottle water. Amazing we are still here!

 

X2
My folks could only afford VW bugs and we all know they had no A/C or heat. At -15º in the winter with the windows rolled up and the cigarette smoke so thick you couldn't see out the windows, we made thousands of trips and I'm still here to tell about it.
We drank out of water hoses that laid in the sun, leeching out the poisons in the plastic, cut our teeth by chewing on our crib rails painted with lead based paint. smeared Merthiolate all over our cuts and scrapes, and in the summer, sweated more AFTER crawling out of the bathtub of our 2nd floor bathroom (with no A/C and temperatures +20º over ambient) and today folks are fussing about possible heat stroke in a vehicle going down the road at 60 MPH with the windows down...geez...

 

There are millions of people who have even less still, and yet survive.

However, neither they, nor the FTE Members here, paid $75K to $100K for the opportunity to rough it and make do without.

That seems to be what is upsetting the members who have reported here... not the lack of having air conditioning... but the fact of having committed a large chunk of their personal finances toward a new vehicle that lacks a common basic function expected of all new vehicles today.

If they wanted a vehicle without air conditioning, they would have bought a beater off of Craigslist for $1,000, instead of Ford Motor Company's crown jewel halo vehicle for $100,000.

Their frustration is compounded by the lack of parts availability to fix a problem that has persisted now for 6 months (since February 2024), and the fact that the collateral damage from the compressor failure causes several additional parts to have to be replaced, also in short supply, due to high demand from the pervasiveness of the problem.

With the exception of classic or exotic car collectors, the entire idea behind buying vehicle is to be able to use it. That is what is being paid for... usage... not just a hunk of metal and plastic to adorn a driveway. When the vehicle is parked waiting on parts... folks are not getting the usage that they are paying for.

That is very different than growing up poor, not being able to afford to pay for it, and therefore not having any expectation of usage.

To Ford's credit, which we should take time to appreciate, the original list of affected FTE Members that Flyct established has been steadily whittled down by Ford, even as new reports from new members steadily trickle into the list. So there is movement both ways, and we should not forget the movement that Ford is making to remediate the mistake.

This doesn't make it less painful for those still paying $1,500 a month for a brand new truck with the idea that it would be more reliable and livable than paying $1,500 once for a 60 year old VW bug.

 

Exactly! I have owned several beaters in the past myself and my standards were much lower when it came to those trucks. I had a 97 F-250 in my younger days that I paid $2,000 for, drove that truck around for about 6 years, and I expected it to have things go wrong from time to time and if the AC failed on that truck, I wouldn't even think twice about it. But, when you are paying almost $100k for a vehicle you hold it to a higher standard because you expect to get what you pay for.



Don't think I need to say any more...

 

I understand the disappointment of those who have had failed A/C compressors.. or those that have had failed transmissions, or those that have had failed engines, or those that have had failed steering parts, or those that have had failed axle hubs, or those that have had failed rear end gears... shall I go on? It matters not whether the vehicle costs $100k or $10k. Bottom line is, any mechanical thing can fail. (and does)
One would hope that a $100k investment in something would make it more fail-proof but that's not always the case. Just too many factors involved.... mechanical things WILL fail.

And if Ford wasn't doing anything, then I could understand even more disappointment in laying out the bucks but that's not the case. Ford has expedited compressors (and other parts) and has had some corporate folks involved here as well.
From some of the posts on this forum, it seems dealer competency (knowledge/ability/scheduling) has had some effect on the situation too.

Buying a $100k truck with the pipe dream it will never have an issue, is just that... a pipe dream. No amount of participation trophies or magic tummy rub will fix that.