2024 AC Failure tracking thread
5th Wheeling
Joined: Jan 2021
Posts: 49
Likes: 13
My 22 f250 6.7 AC compressor failed a month ago waited two weeks for a compressor. 50k miles on the Truck it is out of warranty. When I picked it up service manager said Ford was taking care of it under warranty. No complaints here!
Mountain Pass
Joined: Jul 2024
Posts: 136
Likes: 64
My truck was fixed in a few days.All is well w the AC.They also put a new belt on.
3rd Gear
Joined: Aug 2024
Posts: 3
Likes: 0
From: Issaquah
Another failure to add to the list:
2024 F250 Platinum 7.3L Gas Tremor
Manufactured date: 04/24
Purchased date: 06/24/24
Mileage at failure: 2125
Data of failure: 08/10/24
Repair date: TBD
At the time the AC stopped working we were returning from a trip to Mt. Baker towing an 8500# travel trailer. There were no unusual noises -- just hot air blowing. When we got to the storage facility to drop off the trailer, I opened the hood and it smelled like something was overheated. The AC had been turned off the last 40 miles.
Dealer's mechanic says only the TXV is faulty on my 08/13 service appointment. I supplied this thread's spreadsheet data showing all the completed repairs to-date and none were fixed by just replacing the TXV (which is backordered, with no estimated expedited ship date yet). The Service Advisor seems competent. There is no TSB on this problem, nor updated daignostic procedures as of 08/14 that she could find. Their service department hasn't seen this problem so far supposedly and they sell quite a few Super Duty trucks.
I am leaving on a 3200 mile trip from WA to NM to sell my property there and haul a trailer full of stuff back to WA in early September. Guess I'll call corporate support and see why this seemingly widespread problem isn't getting the support owners need to use their vehicle. I'm not driving 3200 miles to NM and back without A/C at age 75! Not the service I expect for a $90K vehicle!
2024 F250 Platinum 7.3L Gas Tremor
Manufactured date: 04/24
Purchased date: 06/24/24
Mileage at failure: 2125
Data of failure: 08/10/24
Repair date: TBD
At the time the AC stopped working we were returning from a trip to Mt. Baker towing an 8500# travel trailer. There were no unusual noises -- just hot air blowing. When we got to the storage facility to drop off the trailer, I opened the hood and it smelled like something was overheated. The AC had been turned off the last 40 miles.
Dealer's mechanic says only the TXV is faulty on my 08/13 service appointment. I supplied this thread's spreadsheet data showing all the completed repairs to-date and none were fixed by just replacing the TXV (which is backordered, with no estimated expedited ship date yet). The Service Advisor seems competent. There is no TSB on this problem, nor updated daignostic procedures as of 08/14 that she could find. Their service department hasn't seen this problem so far supposedly and they sell quite a few Super Duty trucks.
I am leaving on a 3200 mile trip from WA to NM to sell my property there and haul a trailer full of stuff back to WA in early September. Guess I'll call corporate support and see why this seemingly widespread problem isn't getting the support owners need to use their vehicle. I'm not driving 3200 miles to NM and back without A/C at age 75! Not the service I expect for a $90K vehicle!
Time to escalate the problem to corporate customer service! Wish I had bought a GMC instead....
3rd Gear
Joined: Aug 2024
Posts: 3
Likes: 0
From: Issaquah
I see that Ted Cannis has retired and Daniel Justo is now Vice President, Ford Customer Service Division (FCSD). Does anyone have his email address so I can convey my dissatisfaction with Ford's warranty diagnostic procedures....
I called the Ford Customer Service Relations 800 number to get a case # for my A/C problem and was less than impressed with their response to getting parts expedited. Their position is that the dealer has follow the warranty diagnostic procedure. They did that already and accomplished nothing. I want it fixed correctly, even if it take an extra $100 of parts.
I called the Ford Customer Service Relations 800 number to get a case # for my A/C problem and was less than impressed with their response to getting parts expedited. Their position is that the dealer has follow the warranty diagnostic procedure. They did that already and accomplished nothing. I want it fixed correctly, even if it take an extra $100 of parts.
Super Moderator
Joined: Dec 2011
Posts: 13,303
Likes: 6,079
Everyone's emails to Ted Cannis probably caused him to weigh life's choices.
Face another wave of emails from upset customers with a legitimate cause to complain about?
Or face the soothing waves of the Caribbean ocean on a sunny beach?
I'd take Door #2 too.
Face another wave of emails from upset customers with a legitimate cause to complain about?
Or face the soothing waves of the Caribbean ocean on a sunny beach?
I'd take Door #2 too.
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
Rezvani's Latest Post-Apocalytic Monster Is a Ford F-150 Raptor Underneath
Verdad Gallardo
Top 10 Most Expensive Ford Trucks Ever Sold on Bring a Trailer
Joe Kucinski
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)
Brett Foote
Top 10 Ford Truck Tragedies
Joe Kucinski
AEV FXL Super Duty - the Super Duty Raptor Ford Doesn't Make
Brett Foote
Lobo Vs Lobo: Proof the F-150 Lobo Should Be Even Lower!
Michael S. Palmer
Ford's 2001 Explorer Sportsman Concept Looks For a New Home
Verdad Gallardo
10 Best Ford Truck Engines We Miss the Most!
Joe Kucinski
2026 Shelby F-150 Off-Road: Better Than a Raptor R?
Brett Foote
1st Gear
Joined: Dec 2024
Posts: 1
Likes: 1
2024 ford f240 lariat 7.3 build date 9/24
2024 Ford F250 7.3 with a build date of 9/24 a/c went completely out at 1500 miles. Took it to the dealership they told me it was a module but only got it working on “max a/c”. Drive for a few weeks and the system quite completely again. (2500 miles) Bright back to ford and they stated it was a failed compressor. Waited a week for the part and upon recieving it dealer installed, (2800 miles) but system still does not work. Dealer is now telling me they are unsure and want to keep the vehicle for an unknown amount of time to diagnose.
i seriously don’t like the fact that they let it idle run for over an hour to do testing on it either. Ford needs to make a massive recall and get this issue fixed immediately. Moreover, supply a vehicle in its place while be fixed.
i seriously don’t like the fact that they let it idle run for over an hour to do testing on it either. Ford needs to make a massive recall and get this issue fixed immediately. Moreover, supply a vehicle in its place while be fixed.
Cargo Master
Joined: Mar 2005
Posts: 2,368
Likes: 620
Well, here I sit like a dummy, made a deal on a f250 with a build date of 4/4/24 yesterday. Been sitting on dealers lot for months and they dont address this issue until it sells, I havn’t signed anything and have no obligation to take it other than the great deal I’m getting. It goes in the shop this morning to have the service bulletin performed for the ac done. Basically a pressure check and temp check. Well, its 39F outside, should blow cold. Like I told the service manager, most of these compressors failed after at least 1000 miles, seems they would test good when new, and testing the ac in the winter is not ideal so not expecting it to show bad. My 2022 f350 with 145k on it has a decent ac but it is not one of the coldest I’ve had compared to years past models. I made note of that my first summer with it. I’ve had past year superdutys blow colder and quicker. Was there ever any consensus on exactly what was failing? Not enough lube? Bad piston…?
Laughing Gas
Joined: Sep 2017
Posts: 898
Likes: 328
Well, here I sit like a dummy, made a deal on a f250 with a build date of 4/4/24 yesterday. Been sitting on dealers lot for months and they dont address this issue until it sells, I havn’t signed anything and have no obligation to take it other than the great deal I’m getting. It goes in the shop this morning to have the service bulletin performed for the ac done. Basically a pressure check and temp check. Well, its 39F outside, should blow cold. Like I told the service manager, most of these compressors failed after at least 1000 miles, seems they would test good when new, and testing the ac in the winter is not ideal so not expecting it to show bad. My 2022 f350 with 145k on it has a decent ac but it is not one of the coldest I’ve had compared to years past models. I made note of that my first summer with it. I’ve had past year superdutys blow colder and quicker. Was there ever any consensus on exactly what was failing? Not enough lube? Bad piston…?
Lead Driver
Joined: Feb 2022
Posts: 7,975
Likes: 4,046
Well, here I sit like a dummy, made a deal on a f250 with a build date of 4/4/24 yesterday. Been sitting on dealers lot for months and they dont address this issue until it sells, I havn’t signed anything and have no obligation to take it other than the great deal I’m getting. It goes in the shop this morning to have the service bulletin performed for the ac done. Basically a pressure check and temp check. Well, its 39F outside, should blow cold. Like I told the service manager, most of these compressors failed after at least 1000 miles, seems they would test good when new, and testing the ac in the winter is not ideal so not expecting it to show bad. My 2022 f350 with 145k on it has a decent ac but it is not one of the coldest I’ve had compared to years past models. I made note of that my first summer with it. I’ve had past year superdutys blow colder and quicker. Was there ever any consensus on exactly what was failing? Not enough lube? Bad piston…?
Cargo Master
Joined: Mar 2005
Posts: 2,368
Likes: 620
very jealous of your tan leather. Why the heck dealers dont stock it it more i have no ideal.
