Ford is aware of the issues with the air conditioning compressor impacting many Ford Super Duty vehicles. We are working closely with our dealers and parts suppliers to resolve the issue and the inconvenience it is causing our customers. This week, part availability increased and expedited overnight shipping to our dealers have enabled greater repairs to impacted customers as well as newly produced trucks at our assembly plant. We remain committed to fully resolving this issue as quickly as possible.

 

I got my truck back 7/16/24. A/C is blowing colder than new. Expansion Valve, Compressor,Evaporator, v-belt, and Tube assembly replaced. System was flushed. We will see if it holds up. Line 26 in spreadsheet.

 

Committed to repairing defective systems you have already sold, but not committed to making it any easier for us to be without our trucks. I have no loaner, I have no compensation, I’m $10k out of pocket for my down payment, and am paying $60/day for a truck I cannot use. My business is at a stand still, this truck was bought to work. Ford may be living up to the bare
minimum requirements in our purchase contracts, but they are certainly not performing any kind of service for the customers affected by this issue. Their issue.

 

Line 16 on spreadsheet.

Fix Date: 06/15/2024

Please update my exact build date to 01/02/2024

I wasn't able to give the exact date originally because truck was in shop and I didn't have access to it.

I received a new compressor and it was installed last week and I picked truck up Monday. I've driven it for 2 days without any issues. So far so good and appears to be fixed.

I'd been closely monitoring my temperatures during this entire fiasco and temps from vents with the new compressor as still exactly the same as they where when the bad compressor was working. My thermometer shows 40 but the tech was reading in the 30's. Probably just a calibration issue with my cheapo thermometer. But, it's icy cold, so I have no complaints. All this was just to say, I'm not seeing any issues post compressor replacement and everything is working as expected.

I do notice it gets cold much faster. AC is ice cold almost from the start. Before, it would blow hot air for longer than seemed reasonable. Remote starting gets the thing cool quickly where, before, sometimes it would be cool and sometimes not. Basically, the intermittent nature of the failure would make remote starting / pre conditioning a crap shoot. The vent temps would also slightly elevate at stop lights. That has gone away as well. Cold air is remaining consistent while drive and while stopped at lights.

All good stuff.

 

Add me to the list.
2024 F250 Lariat
6.7
Build Date 5/2
Purchase Date: 6/14
Miles on date of purchase: 21
Miles to failure: 175

List of issues so far:
All condensation from ac draining into passenger floor.(started on the drive home from dealer) diagnosed as faulty HVAC housing and repaired.
Steering wheel not straight from factory. Was off by 5 degrees. Repaired
Tailgate step would not stay latched. Repaired.
AC Blowing hot air. Still in the shop, no diagnosis in 24+ hours and they hope within three days to be able to look at it. Appointment was made for 7/16 and in the last 24 hours they still haven't even pulled it into the shop.

Truck has been in the shop more than it's been out of the shop. This truck was my return to Ford from last owning several dating up to 2007. Ready to go back to my Ram's as the Ford customer service is absolutely horrible. Just made my first payment on this truck and would really love to stop using vacation time to get it into Ford service centers.

 

So they ordered the clutch and finally got it in, took my truck to them, got a text saying “ going to plan b replacing the compressor now”, part is in, awaiting call to pick up.

 

Mine is at the dealership. Confirmed compressor is bad, and waiting on answers as to when it will be in, and repaired. To say that I'm disappointed and mad is putting it lightly.

 

Pretty darned expensive "inconvenience" we are putting up with, here. Still waiting to hear anything from my dealer about availability of a compressor 6 weeks in from diagnosis and 8 weeks from failure and now in the peak of summer heat.

 

1400 miles. Compressor needs to be replaced. My dealer is waiting for parts. I've had my truck 3 weeks.

 

How much did part availability increase by? How many units were released? What was the cause of the issue?
Your saying a lot without saying alot. We already have more information on this forum than it appears even FORD knows... Under 10k miles and this many HD trucks, FORD should be going above and beyond to get these back on the road. I'm paying $155 a day right now to have another Superduty truck to use because I need a truck of this size for work. FORD is doing nothing but the bare minimum and saying absolutely nothing about what's going on, other than "we know but don't care".

 

2024 F250 XL, Regular Cab w/FX4 and Off Road Package. 6.8L Gas Engine

Build Date: 2/24
Delivered Date: 7/8/24
Date when AC failed: 7/15/24
Mileage when AC failed: 300
Contacted the dealer: 7/16/24
Brought truck to dealer: 7/18/24

Cudos to the dealership for squeezing me in as service appointments were booked out for 2 weeks. After pleading with them to take my vehicle immediately they obliged. AC compressor problem diagnosed and no ETA given as to when a compressor would be available. Asked for a loaner and they complied. Truck is at dealership currently and they promised a resolution as soon as they have info. Dealership is north of Boston, Massachusetts. Any advice/info is appreciated.

 

It is a wonder that Ford does not issue a stop sale on any further sales or deliveries of Super Duties built with this compressor, given the consistency of compressor failure at low mileage.

It seems like it isn't a matter of if an AC Compressor in a 2024 Super Duty built during a certain time period will fail... it is simply a matter of when.

And the "when" could depend on how much or how frequently the AC Compressor is run. Many fail within the first month of ownership. Some fail sooner than others. Why is that?

One of the data points that would be useful on the spreadsheet is location, as that would help us correlate if the variance in mileage to failure (between 300 miles to 5,000 miles) could be linked to amount of use of AC, which could be correlated to the climate the truck is operated in.

The question location data might answer is:

Do AC compressor failures in Florida happen earlier (in the 300 mile range) than AC compressor failures in Canada (in the 3,000 mile range)?

 

I can understand why Ford does not issue a stop sale. The A/C compressor has no impact on vehicle safety and, except for keeping the occupants cool, has no impact on the operation of the truck. A failed compressor can easily be replaced at a later date. Yes, Ford will have unhappy customers, but they will also have unhappy customers who need a truck now but can't buy a Ford due to a stop sales. Right now, awareness of the problem is limited. I have not read anything on it other than here. Issue a stop sale and the problem will be known everywhere.

Location data would be useful to see if there is a correlation between usage and miles to failure, but keep in mind that running the defroster also runs the A/C.

 

Aye, but there's the rub!

 

We don't know what the failure rate is as a ratio. We have less than a hundred reported here, and Ford was building 20,000 or more SD per month. Some reported here are new members who only came here because they googled their issue. I think it is a small percentage, far from a when not if situation. Too many of course, but not most.