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Well the tech did say that Ford just changed the procedure to repair this issue as of Wednesday. My repair was scheduled for Thursday but he could not complete it because Ford mandated that he CUT the old belt and replace it. If you don't think this is a contributing factor, why do you think Ford is telling the techs this?
That is the process, see the post above this one. They just didn't have a belt in stock and are using that as an excuse.
Yeah im calling BS on this one. Just had my 2024 F350 Platinum with 4200 miles on it, returned from the dealership with the AC fixed. They found my compressor seized. It did take approx 3 weeks from the time I called LHM Ford in Mesa AZ about the issue to the actual repair taking place. No mention of a belt issue, the same belt was used after the AC system was repaired which required:
Compressor
Desiccant bag in condenser replaced
TXV Valve replaced
Flushed AC system Evac & recharged
I believe some smaller dealerships are having to wait longer because they just don't have the pull as a larger dealership.
Only took (3) weeks to get repaired from the time I called my dealership.
Compressor replaced
TXV Replaced
Desiccant Bag in condenser Replaced
Flushed recharged
If the belt is too tight, (which could very well be since it's non-adjustable), causing the compressor to go out, why isn't the pulley bearing locking up and ruining the belt?
I guess it could be the bearing is going bad causing a misalignment within the compressor, resulting in a failure without the bearing getting bad enough to seize. I would need to listen to a bad compressor, feel the pulley resistance and check for side to side movement of the input shaft after the compressor is removed.
My guess is the compressor manufacturer is pushing back on Ford claiming it's Ford's fault for a bad installation technique, and Ford saying it's the compressor's fault, when it's probably both.
Who in their right mind would make a compressor belt non-adjustable? Is every belt ever made going to be the exact same size within millimeters? Everybody wants to cut corners to save a dime, which ends up biting the purchaser, and eventually the company.
So has anyone received a followup call from Ford Customer service after repairs are complete offering a "Diesel Care Plan" free of charge for the inconvenience of your AC being inoperable during the lengthy repair process? My understanding was that this was an extended, limited, power train warranty (with a deductible) for up to 7 years 200,000 miles. I declined this offer account I don't know what I'm going to end up doing with this truck in the long term. I am hopeful that I now have an excellent truck with no further issues however I am concerned that this "offer" has underlying motive. Any thoughts?
So has anyone received a followup call from Ford Customer service after repairs are complete offering a "Diesel Care Plan" free of charge for the inconvenience of your AC being inoperable during the lengthy repair process? My understanding was that this was an extended, limited, power train warranty (with a deductible) for up to 7 years 200,000 miles. I declined this offer account I don't know what I'm going to end up doing with this truck in the long term. I am hopeful that I now have an excellent truck with no further issues however I am concerned that this "offer" has underlying motive. Any thoughts?
I don't think there is any ulterior motive. They just had a bad batch of compressors. Typical post-COVID lack of quality control from whomever makes them. The compressor failures could've been from the belt, but that seems odd.
Edit: I bet the reason they're changing the belts now is not to alleviate the original compressor failure issue, but rather to prevent other problems (fires, total A/C system failure, etc). If the compressor seizes up with the clutch engaged, it's better to use a belt with less tension that will slip on the compressor pulley. Rather than force the compressor to keep turning, which would cause heat, internal damage, and total A/C system failure. Although, usually when a compressor goes bad, you have to replace everything anyway but it would still save time/money if a certain percentage of failures aren't complete overhauls. A slipping belt would also provide an auditory alert that something is wrong.
So I am one of many who had the AC compressor on their new 2024 F450 Limited go out with only 347 miles on it. I dropped it off 11 July and wasn't able to pick it up until 16 August. I was offers no, loaner vehicle, I had to cancel a family vacation, due to having no vehicle to pull my 5th wheel, after getting my truck back, the dealer gave me the customer support number for ford direct. I called the number, explained my frustration only to be hung up on. Next I went to Fords sight and expressed my issues with them via chat. I was told it is the responsibility of the dealerships to take care of everything, which to me says they do not stand behind their product. The dealer didn't order trucks knowing they would break down nearly immediately. Now I am just trying to figure out what my options are. Any help
is appreciated.
So I am one of many who had the AC compressor on their new 2024 F450 Limited go out with only 347 miles on it. I dropped it off 11 July and wasn't able to pick it up until 16 August. I was offers no, loaner vehicle, I had to cancel a family vacation, due to having no vehicle to pull my 5th wheel, after getting my truck back, the dealer gave me the customer support number for ford direct. I called the number, explained my frustration only to be hung up on. Next I went to Fords sight and expressed my issues with them via chat. I was told it is the responsibility of the dealerships to take care of everything, which to me says they do not stand behind their product. The dealer didn't order trucks knowing they would break down nearly immediately. Now I am just trying to figure out what my options are. Any help
is appreciated.
I think I would Contact Ted Cannis, CEO Ford Customer Service theodore.cannis@ford.com I would explain in the email that I attempted to discuss the issue via ford customer service and was hung up on and your interaction via chat. Then professionally, explain how you felt about those interactions and the lack of having a working A/C.
Last edited by baker01; Aug 19, 2024 at 06:16 PM.
Reason: fix error
So has anyone received a followup call from Ford Customer service after repairs are complete offering a "Diesel Care Plan" free of charge for the inconvenience of your AC being inoperable during the lengthy repair process? My understanding was that this was an extended, limited, power train warranty (with a deductible) for up to 7 years 200,000 miles. I declined this offer account I don't know what I'm going to end up doing with this truck in the long term. I am hopeful that I now have an excellent truck with no further issues however I am concerned that this "offer" has underlying motive. Any thoughts?
What ulterior motive are you thinking? I don't see what that could be, but maybe I am missing something. If Ford offered to extend my powertrain warranty to 7/200k, I would be all over that in a second. I don't have the diesel, but more powertrain coverage could come in real handy. Can't see a downside to that.
As far as changing the belt, I think it is just due to possible belt damage when the compressor siezes. I'm pretty sure I felt my compressor sieze and pull down the engine RPM for a moment, sitting at a red light. It was too short to worry me about my belt, but I can see how a partial sieze for an extended period could damage the belt pretty quickly. They have probably seen some of those. Surprises me that Ford doesn't just ask for the tech to inspect it, rather than replace possibly needlessly.
Update.
I reached out to another local service dealer and they were able to get my truck right in.
They did determine it was a bad compressor and the parts have been ordered. The service tech made it sound like it would only be a few days, so I have my fingers crossed, but I'm not holding my breath.
Update to my update:
Maybe 10 minutes after posting above, I got a text message with an update.
Parts have arrived and my truck is next in line to be repaired.
Ok, The dealership called me on the 15th and told me my truck was ready for pick up. I was on the way out of town so i didnt get to pick it up until yesterday on the 20th.
Paper work says they replaced the A/C compressor and it is working very well, i have only been able to put about 100 miles on it so far, but it seems to be working fine at the moment.
If anything changes i'll update again.
What ulterior motive are you thinking? I don't see what that could be, but maybe I am missing something. If Ford offered to extend my powertrain warranty to 7/200k, I would be all over that in a second. I don't have the diesel, but more powertrain coverage could come in real handy. Can't see a downside to that.
As far as changing the belt, I think it is just due to possible belt damage when the compressor siezes. I'm pretty sure I felt my compressor sieze and pull down the engine RPM for a moment, sitting at a red light. It was too short to worry me about my belt, but I can see how a partial sieze for an extended period could damage the belt pretty quickly. They have probably seen some of those. Surprises me that Ford doesn't just ask for the tech to inspect it, rather than replace possibly needlessly.
So after owning this vehicle for two months it’s finally as a new vehicle should have been off the lot. This is the first time since purchase date that the truck has no issues and I truly hope it stays that way. My concern was this: if the vehicle continues to have problems that can not be resolved in a more timely manner I want to know that I haven’t waived any of my options by accepting “compensation” for the issues I’ve already had. I am hopeful that the issues are done and that this truck is a great truck for years to come and if that’s true, then I made the wrong decision. If the truck continues to have issue after issue then I want to know I still have options. The AC compressor is only one of many troubles I’ve had with the truck literally pulling off the dealer lot. Love the truck and I truly hope we’re done with trouble.
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