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THE LIST IS GROWING.
COMPRESSORS ARE STARTING TO ARRIVE!
UPDATED 718/24
As of 7/18/24 we are up to 67 reported AC Failures only on this Forum. And 14 of the 67 have been reported as repaired.
If you had a 2024 Super Duty delivered with early AC Failure please report details here. That way we can track the problem
I’ll put a spreadsheet together and will update it on this posting as members report. Some were pulled from other threads and postings on this forum
Post the following:
Model, Trim & Engine
Manufacture Date
Odometer miles & Date when it failed
fix date and resolution
Received my truck back today. Build date was 3/24. I was told by the service manager that Ford released 3,000 compressors for these repairs. Who knows if that is true. I read here on the thread that the number was 1500 released.
***Update today the Call from the dealership the compressor is at fault, but the real kicker was that it's on back order for 5 months........
Raise hell with them. I did (nicely), but I let them know it was unacceptable. I was told anywhere from 1500 to 3000 compressors were released by Ford for these repairs. Your service advisor needs to check again. If you don't get the answers you want, go over his head to the management level.
Truck was finally diagnosed on 7/19/2024 with faulty AC Compressor. Dealer advised parts would be 1 to 2 weeks before they came in.
Now that I have the truck back please update the build date to 5/24 according to the door sticker.
UPDATE: Dealer called last night saying my compressor had arrived and was installed. I will pick it up Monday to see what all they actually did. I have a large fear they only changed the compressor....Anyone know if Ford has given specific instructions on what all needs replaced with the failed compressor? If left up to the tech then they could miss some of the metal debris the compressor with release into the system
After 7 weeks on back order, I dropped my truck off this past Monday for my new compressor. On Wednesdy I was told the tech found metal shavings in the lines. Now the lines on on back order. WTF? Point is order double of everything just to make sure you're covered (:
Truck was finally diagnosed on 7/19/2024 with faulty AC Compressor. Dealer advised parts would be 1 to 2 weeks before they came in.
Now that I have the truck back please update the build date to 5/24 according to the door sticker.
good luck with the "1 to 2 weeks". Most people here wait 4 weeks+
Is it known to affect 100% of the builds pre-June 2024, or do we know yet? Obviously the current builds are getting the updated compressor, but are ALL affected? Suspected?
We don't know what the failure rate is as a ratio. We have less than a hundred reported here, and Ford was building 20,000 or more SD per month. Some reported here are new members who only came here because they googled their issue. I think it is a small percentage, far from a when not if situation. Too many of course, but not most.
Originally Posted by ShotgunZ71
Is it known to affect 100% of the builds pre-June 2024, or do we know yet? Obviously the current builds are getting the updated compressor, but are ALL affected? Suspected?
At issue is that the affected VIN saturation rate is indexed to the physical number of problematic compressors installed, not the rate of discovery, nor the rate of reporting of discovery.
There is an inherent delay between manufacturer awareness and consumer awareness of a problem.
With anomalous and isolated problems, the consumer is aware before the manufacturer.
With systemic problems, the manufacturer is aware before the consumer. The manufacturer takes advantage of this delay time to decide how to proceed... proactively, or only reactively, likely depending on how the costs play out between reputation damage control, consumer confidence, supplier culpability and liability, and factors that I do not know or understand.
As recently as THIS WEEK, people are logging into FTE for the first time to report the problem with their brand new 2024 Super Duty air conditioning... for trucks that were actually built 4 months ago, back in February & March. So I expect more new members to join, as it takes time for the consumer to experience a problem. And it takes time for a new truck to end up in the hands of a consumer to discover the problem.
But I think back to model year 2001, when Ford made an internal change to the automatic transmission in the Super Duty. A customer experienced a catastrophic transmission failure. When Ford duplicated the conditions that caused the failure, Ford only changed the models that had engines that revved high enough (gas) to readily recreate that condition, but did NOT change the other models that were not expected to rev that high (diesels).
Yet over time, the diesel models with that same internal transmission part also failed. It just took longer. And the failure occurred after the warranty, so Ford didn't have to pay.
A faulty design part is a faulty design part... whether the conditions that force the fault or more or less likely to occur. The manufacturer is in the position to know this, where the consumer is not.
By 2002, Ford changed the faulty part in ALL the transmissions, regardless of engine equipped, which proves that Ford found the part not worthy to be in any of the transmissions. Still, Ford did not cover the transmissions that failed after the warranty period for the faulty design part.
Given the number of failures already reported on FTE alone, which is only a microcosm of the consumer base of Ford truck owners (recall the members who said that their dealers are waiting for 30 compressors), this issue looks to be as widespread as the axle tube collapsing problem with the 2022 M275 axle, which was thinned out for lightweighting, unfortunately at the part of the tube that held the leaf spring seat.
The sky isn't falling, but this is looking like a fairly costly problem for Ford... not just in cost to remedy, but in reputation.
But Ford can easily fix the cost in reputation, by stepping up to accelerate the physical remedy, while communicating more directly and responsively with not just the customers who have already been affected, but with the customers that Ford can reasonably anticipate WILL be affected, because Ford knows what part they put in each VIN.
***Update today the Call from the dealership the compressor is at fault, but the real kicker was that it's on back order for 5 months........
nobody has waited 5 months. and just here on this forum, Ford chimed in and said they are pumping out more compressors each week.... 🤷🏻♂️ take that with a grain of salt
Add me to the list my 2024 F350 Lariat 300 4 days old…
On the way to Las Vegas for a job I get my first rock ship four days after I drove off to dealership 10 miles later. The AC goes out pull over at the rest stop 120° out check fuses. Everything dealership in Vegas told me that they were having his problem like crazy all over the place, if I keep driving inside the compressor and it had to cancel two jobs dealership just called me today. It’s been there for three weeks. Said they’ll call me at the end of the week if they hear anything first new truck. Probably the last.
1FT8 first 4 of my vin How do you know when it was built?
On the way to Las Vegas for a job I get my first rock ship four days after I drove off to dealership 10 miles later. The AC goes out pull over at the rest stop 120° out check fuses. Everything dealership in Vegas told me that they were having his problem like crazy all over the place, if I keep driving inside the compressor and it had to cancel two jobs dealership just called me today. It’s been there for three weeks. Said they’ll call me at the end of the week if they hear anything first new truck. Probably the last.
1FT8 first 4 of my vin How do you know when it was built?
Sorry to hear. Date on window sticker and plate inside drivers door.
2024 F-350 Lariat 7.3 gas delivered July 7th, a/c died July 17th with 545 miles. Dealer was decent enough but it is 100+ here most days and this truck had black leather and is sweltering. Air compressor on b/o.
On the way to Las Vegas for a job I get my first rock ship four days after I drove off to dealership 10 miles later. The AC goes out pull over at the rest stop 120° out check fuses. Everything dealership in Vegas told me that they were having his problem like crazy all over the place, if I keep driving inside the compressor and it had to cancel two jobs dealership just called me today. It’s been there for three weeks. Said they’ll call me at the end of the week if they hear anything first new truck. Probably the last.
1FT8 first 4 of my vin How do you know when it was built?
You can call ford and they’ll give the build date from the VIN if you don’t have access to the truck or window sticker.
Mine is in Vegas too, they are replacing the whole AC system The New Mexico dealer I bought it from promised to send a compressor, but that seems to be an empty promise.
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