I would highly suggest that when you pick up the truck that you get ALL the old parts including the block (especially the broken valve, damaged piston and injector). I can guarantee that once you drive off the lot your old motor is going to "mysteriously disappear", without any evidence your chances of being reimbursed by Ford would be poor at best. Just my $.02.

 

I used the first link. It actually does not require any specific vehicle data to submit. I did place a link back here to see how many sets of eyes are actually seeing this.

 

My last post started the derailment that Crazy001 had to clean up, so hopefully this one doesn't do the same. From my perspective, this is far more of a dealership issue than a Ford issue, and while this case seems to be an internet sensation right now, Chevy and Dodge have their share of bad dealers and issues too, there's no magic bullet.

I'm looking forward to seeing how this plays out now that it's escalated to this point and there's some heavy weight being thrown around. It's a golden opportunity for Ford to get some priceless PR, so I hope they clue into that and capitalize on it.

At any rate, I'm not one to panic, I won't be cancelling my order and running across the street to chebby or dudge or giving myself a tumour worrying about mine, I'll just drive it. Que sera sera.

 

I sent an email to the first link and told them how I feel and sent them a link to this thread. If enough of us do the same thing maybe someone will listen. After all, all we all want is to not have to worry about the warranties of our vehicles as well as Ford penalizing crooked dealerships from driving away their customers and ruining their reputation.

 

Agreed, it does appear that in both cases it was the dealer, but IMO that shouldn't matter. It's Ford's name on the truck and on the building. McDonald's prides itself on having the same food anywhere in the world, Ford should strive for the same w/ service. If you're traveling and you break down how do you know wherever you're towed to is a good dealer w/ competant techs? In this case it would appear that this dealer had been reliable up to this point, so how do you know? Obviously mistakes will happen w/ incompetant or inexperienced techs and service managers but that's where Ford should come in and make the final call. They appear to just rely on the dealer and that is where the problem lies and what has me, and likely most others, so upset. Why bother sending the FSE's out at all? I'm sure the dealers would consider this babysitting but so be it, you want to be in the game so play by the rules just like any other franchisee.

 

Excellent post, Maverick22!!

 

Good post.
You're correct, right now it is scary thinking about a failure away from home for those of us who have a good dealer at home.
Then it's concerning for those who don't have a good dealer close to home, too.

 

I can't argue with that, I completely agree. It should NEVER have got to the point it is now, including how the FSE handled it, but it has, and like I said, Ford needs to step up to the plate here and make it right.

What I would argue with, is the idea that this is somehow a widespread issue that should panic all current and potential Ford diesel owners, or even moreso, that this is a Ford only issue and that somehow this can't happen to you if you buy a Chevy or a Dodge. That's not rational thinking. It can and it does happen, regardless of OEM.

At any rate, I won't comment further on it, I've probably said too much as it is, this thread is about getting Randito back in business.

 

You mean Randito.

The sponsored link in this forum right now is the "We own work - we want your super duty story" promo - wonder what they'd do with Randito's story? It's about work - or the lack thereof....?

 

The Sad part is we truly don't know the percentage of major failures. Very few owners visit forums.
Once upon a day we could all travel with peace in mind, that if we broke down we were fairly confident everything would be fine. But today corporate greed has really set a bad tone.

 

So true 2horses...

it's a localized issue if the dealer is the problem, its potentially a wide spread issue if ford is the problem....we shall see.

 

Although the stories out there from techs say they still aren't seeing too many 6.7Ls in their bays vs Navistar engine releases in the past.

 

OK, I know I said I wouldn't comment further, but I can't help myself.

We all travelled with peace of mind because we didn't know any better. We had no way of knowing if some poor guy 2000 miles away had his truck break down, was screwed by his dealer and denied warranty by Ford. It would be pretty naive to think this hasn't being going on since the model T's were rolling off the assembly line, but in the past, unless you knew Randito personally, you'd likely never hear about it. I don't think anything has really changed for the average owner because of two highly talked about incidents on the internet, they're still going down the road with peace of mind and fairly confident everything will be fine. I know I am.

The power of internet forum, and the fact that so many owners are on them, is amazing. Unfortunately it's a double edged sword, they do FAR more good than bad, but they do tend to be the place where people with problems go to try and get them solved. So naturally, a lot of the topics deal with failures and problems rather than satisified owners. I think people should keep that in mind when they're making decisions based on what they read on forums.

 

I agree w/ your general idea, but in this case there was certainly skeptisicm until Tom was able to verify the story and Randito posted pics of the offending valve - which people far more knowledgable than myself all concluded could not have been caused by what the dealer, and now Ford apparently, claim.

While two separate incidents certainly don't make an epidemic, it should at least give a person pause as Ford handled them both exactly the same way. Apparently all a dealer has to do is breathe the word "water" and poof, your warranty magically vanishes. Neat trick huh?

 

I was going to keep my e-mail with Ford in confidence, hoping that I would get an actual response. I received what looks like a bot response; you be the judge...

--------------------------------

My e-mail:

I have, in the past, purchased a new Ranger, a new Explorer and a new F-150. I felt all of these products were a good value, and was happy with the service I received both from my dealer, and Ford when warranty service was required. I am now awaiting the build and delivery of a new F-250 Lariat Diesel to replace the F-150, expected to arrive in February.

The excitement of getting a new vehicle is currently being severely tempered by several current diesel owner's experiences I've come across at websites I frequent.

https://www.ford-trucks.com/forums/1...elievable.html

This link comes from the Ford Truck Enthusiasts site, arguably the place where you will find the most ardent, pro-blue oval folks on the planet. The link documents the second case of where Ford seemed to back the opinion of a dealer line mechanic, and not provided service under warranty for a major powerplant issue. In both cases, the technical data provided clearly pointed toward an engine defect, as opposed to some owner-caused failure. The first case has already caused many folks on the site to postpone/cancel their plans for a Ford and in some cases choose a GM or Dodge product. In the case of the second issue, the one for which I provided a link, I believe there is still a chance that Ford can salvage both the loyal customer involved, as well as restore faith to the rest of us who believe Ford is a company with integrity that stands behind their products.

I have no idea if/how a company of Ford's size responds to a single e-mail, like mine, from an unknown customer. I guess I will find out. In the meantime, I'll be watching closely, along with thousands of my fellow Ford enthusiasts to see how Ford handles the two issues of which I'm aware that expose a possible major flaw in the customer service/warranty approach. This flaw, if not corrected, or fully explained, will definitely make me reconsider my purchase, as well as my support of Ford products in general.


The response:

This is May from Ford's Customer Service Department and I have read your feedback with Ford Motor Company.

I appreciate your insight on this matter and your feedback is highly valued by all divisions within Ford Motor Company and serves to provide us with insight into areas where we may need improvement.

In addition, you may visit The Ford Social website to share general ideas with Ford Motor Company on how we can enhance our products and services, please visit us at

Ford Social: There’s something happening here at Ford. It’s new.

Here consumers can voice their opinions on what they would like to see in their next vehicle, such as additional security features, more convenience items, and so on.

Thank you for your feedback and we hope that your future experiences with Ford products will be more positive.

Sincerely,
May
Customer Relationship Center
Ford Motor Company