tom, I know some of us have given you some grief in the past about censorship and such, but I have to give credit where credit is due thanks for doing some research on this deal. I look forward to any more info you can find out.

on edit: since some are calling the prices into question here, lets take it even further how do we even know the ford rep has looked at the motor at all, thus who is saying no warranty other than them?? and we are taking their word that the ford rep said no. it is possible the rep has never even seen the truck, especially since oasis has nothing on the issue.

 

Yea - Tom thanks for your time & effort here . I realize that you have to get permission & such - but we gots to know!!! When & if u can.
Hopefully this can help Randy.

Thanks.......

 

Better yet, does that Ford rep have connections to the dealer?
How about fly in a different regional FSE?
At this point though, the engine has sat around so long that of course it's going to look like crap.
That's why I say this dealer owes Randito an engine and labor then they can deal with the stupid position they've put themselves in with FoMoCo.

Regardless, thanks Tom for putting the time and research into further investigating this issue.
We don't need to know where info comes from but in the future if you're allowed to release any more details, I'm sure we're all interested.

 

I'am thankful it's not me in having this problem.......but I will share this with everyone, in Walmart today two men came up and were asking me questions about my Superduty. The talk was good until they asked about issue....I told they what issues I have had...and then they started to talk about this Superduty truck in West Texas.....OMG..

 

Engine, Short Block - MSRP $4,800.30 (+$500 Core Charge)
Engine, Long Block - MSRP $7,810.66 (+$3,000 Core Charge)
Engine, Complete Assembly - MSRP $15,986.66 (+$3,200 Core Charge)

 

so if a long block is $7800 bucks they are charging over 12 grand in labor?!?!?!?! if the factory pays 19 hours for the change that is over $641/hour to make the change. even if you figured double the hours thats still $320 per hour, who has a shop rate that much??

also keep in mind those are full freight prices, I personally would want the shop discount on the parts which is 25-30% off MSRP typically. I always say the parts are for "my last name" auto

 

last engine I did was 42 hours labor billed to ford claim paid no issues.
last one done in the shop was 39 hours billed to ford labor paid no issues.

cp time is 140%-160% of warranty times depending on adds. this is industry standard followed by alldata, mitchell and motors. simply the time to r/i an engine is all that is included in that step please dont get tied up in just simple times without understanding how billing works.

 

I know that but 12 grand in labor??? seriously, it also goes to show that my first assertion that the dealer is swamped with work and would not want to tie up people doing a warranty motor for fords much much lower labor rate, could be the crux of what is wrong here. when looking at an issue I also look at what the others guys motivations are. I am simply suggesting the possible motives of the dealer. I also understand that putting all the parts on the new long block is going to take some time. water pumps, intake manifolds, exhaust manifolds, all that stuff. but even paying the 15k for the complete assembly and no having to switch anything over would mean $263/hour in labor. minus off some oil and coolant I am still not coming up with even 5 grand in labor.

cheezit perhaps you should give us a total of what you think a long block replacement should run, with the customer paying not ford. I think you aught to be able to give us a rough idea within a couple hundred bucks. other techs feel free to chime in.

 

at 150% of warranty time (40hours) that would be about 60 hours labor at $120 per hour= $7200 in labor.
there about 40 hours to high.

I would ask for an exact brake down of the labor charges and ask them to refrance what labor guid was used.
If you are told they used the warranty guide ask for copies of thse pages that were used.
ask for a detailed explaintion of any time that is being claimed that dose not have a labor op defined.

thats the best I have on the subject of billable times. been down this road and played many times with both customers and aftermarket warranties

if you wish to discuss the matter more with me on billing and how it works feel free to send me a pm. I will galdly help.

 

I'll share more if and when I can.

Nope, the FSE has certainly seen the truck. The dealer came to the conclusion that this is not a warranty repair, and the FSE will not overturn it.

 

Deja vu all over again...

This is just wrong and I really hope that Randito gets the help he needs lined up and takes these folks to the cleaners.

 

So what is the point of the FSE? Isn't he supposed to be the "expert"?

 

That's what I was thinking as well. Who represents the consumer in this "process"?

 

Excerpt from the 2012 Warranty:

Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Ford Customer Relationship Center.

And if you still aren't happy...

Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of the Customer Assistance section,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed, and returned to the BBB
along with proof of ownership. Upon request, the BBB will review the
claim for eligibilty under Program Summary Guidelines.
You can get more information by callng BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note: Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.

My emphasis.

 

This is all beginning to sound like a racket that some of the dealers are cashing in on.