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Jan 19, 2012 | 06:32 PM

#436

cheezit

Post Fiend

Joined: Oct 2009

Posts: 12,123

Likes: 35

From: N. Fort Worth, tx

I will say fleet work is a very different game with ford. I have seen things I thought I would never and the bugger the fleet the more ford fleet will do.

Jan 19, 2012 | 06:38 PM

#437

kper05

Lead Driver

Joined: Jan 2010

Posts: 6,600

Likes: 84

Quote:

Originally Posted by cheezit

I will say fleet work is a very different game with ford. I have seen things I thought I would never and the bugger the fleet the more ford fleet will do.

Fairly typical for any big corporate customers who spend a lot of money.
The computer world is similar.
If you're a huge company and buy thousands of computers, you tend to get better pricing and support.

Jan 20, 2012 | 01:42 AM

#438

TRENT310

Posting Guru

Joined: Jan 2010

Posts: 1,616

Likes: 6

From: Whitecourt AB, Canada

Quote:

Originally Posted by kper05

Yup. I called Dell and told them I dropped my laptop (D620) and snapped the LCD screen hinge... they sent me 2 sets of replacement hinges ("keep the other set as a spare") and the support rep asked me if there was anything else I wanted to replace on my computer, wear items like keyboard or rubber feet. I told him 'I'll take everything' ... replacement parts showed up 12 hours later for free, shipped priority 9AM next day courier, no part return required. They really didn't have to send me anything since it was my fault, not a product defect. But above and beyond service like that makes me a loyal customer.
2 weeks later I had to order 60 servers to fill five 42U racks... guess who I ordered them from.

Jan 20, 2012 | 09:50 AM

#439

PrinceValium

Cargo Master

Joined: Nov 2011

Posts: 2,946

Likes: 11

From: Northern California

Ok so I haven't read anywhere where Randito said he got the full amount back. What was the final outcome???

Jan 20, 2012 | 09:51 AM

#440

EpicCowlick

Post Fiend

Joined: Apr 2004

Posts: 5,158

Likes: 35

From: North of Salt Lake City

Quote:

Originally Posted by PrinceValium

Ok so I haven't read anywhere where Randito said he got the full amount back. What was the final outcome???

Read back a few pages. He got a check for the full amount.

Jan 20, 2012 | 10:36 AM

#441

Hdslider

Postmaster

Joined: Aug 2011

Posts: 4,637

Likes: 0

From: Roll Tide, Roll

I could only hope some good has come out of all this for Ford in public relations. But I understand fleet accounts have a different priority level. So I shall drive this truck as I always have. But I have retained so much valuable info from this.if it breaks so be it. Man made it. I thank all who has put input into this. I have always believed if you don't learn something new each day your dying. So let that power stroke,stroke.

Jan 20, 2012 | 06:38 PM

#442

bnmccoy

Elder User

Joined: Aug 2004

Posts: 932

Likes: 4

From: Edmond, OK

It is good to read that the wrong was corrected for you Randito; I hope I don't have to read on any similiar occurences in the future for other Ford truck owners.

I'm like most; things happen and things break; as long as the manufacturer makes it right we go on and are thankful for warranty. When we start wondering what that warranty is worth on our stock properly maintained truck we lose confidence in said company.

I am happy to read this turned out better than Rickatic's failure.

Bob

Jan 20, 2012 | 08:36 PM

#443

NinerBikes

Senior User

Joined: Oct 2011

Posts: 142

Likes: 0

I think Randito has some big guns... as well as some friends in not so low places.

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Jan 21, 2012 | 08:38 AM

#444

Hdslider

Postmaster

Joined: Aug 2011

Posts: 4,637

Likes: 0

From: Roll Tide, Roll

Just to break it up a tad

Jan 21, 2012 | 08:42 AM

#445

Hdslider

Postmaster

Joined: Aug 2011

Posts: 4,637

Likes: 0

From: Roll Tide, Roll

Couldnt help myself

Jan 21, 2012 | 08:53 AM

#446

cford716

Elder User

Joined: Apr 2010

Posts: 754

Likes: 0

Out of curiosity does the fleet service department typically handle all diesels at Ford? At my dealership they do. Not necessarily paperwork wise but the service department.