Compile that with a 15,000 lb trailer and you have a real problem.

 

I am going to vent a little here guys so skip it if you don't want to listen to my opinion of this matter.
Ford if you are reading this here is a note for you. I currently own five ford trucks, if this is how the owner of a new Ford is treated under warrantee I will never purchase a new truck from your company again. This is disgraceful to the blue oval I have come to know and trust to provide me with a work horse to help me earn a honest living. The reputation of your fine companies light truck division rests on people like my self and others that choose your products without question above others because of your proven track record in the industry. This sort of thing will surely tarnish that reputation and the loyalty of the truck owners in this market like myself.

 

Well, I guess I'll go get my truck tomorrow. I've been blessed with a good job, and have the money. What happens to the guy (who I was not too many moons ago) that just can't fork out $23000.00?? I still think it's the tech who was the root of this fiasco, but ford really missed a good chance to do the right thing. It's been 2 months to the day since I put my truck in the shop. Anybody need a custom heavy duty Grill guard, headache with rails, and rear bumber that holds air?? Probably won't fit a cheby. Sad day.

 

There was no rust in the fuel system...the rust referenced in a red herring post referred to a very faint discoloration of the fuel control solenoid where it's iron base sits inside a snug fitting socket. Fuel does not flow through this area. This solenoid was the exact part replaced under warranty by the original dealer in his second failed attempt to fix the truck. It was only after the second attempt to fix the truck that water entered the discussion.

Keep in mind that the Ray, the service manager at Shepherds, fought for warranty coverage on my repairs up until the very end. He never said water was an issue and said many times that no water was found. All of Ray's people and two engineers from Detroit Diesel have looked at the solenoid in question. All agreed the appearance was in the realm of normal.

Ford has opened a big can of worms with their decision to not fix these trucks. Lost sales are piling up and at $10,000 per missed opportunity, a lot of profits have been lost...

Shame on Ford

Peace

 

why..
everyone thinks the tech makes money letting a job sit around not being worked on. You guys seem to think its easer and more money for us to sit here and play some lame b.s game.
sorry but the lot of you that belive this are fools. I make no money fightting with customers and letting jobs rot or get towed out the door and getting paid only check out if Im lucky.
we get paid by the job. yes the bigger the better and warranty means we know if and when we will get pai. I would much rather do a warranty job then deal with the customer pay agravation that goes on with this type of crap.
this is the biggist buch of BS on the matter that I keep reading about.

 

Randito, glad to hear you are getting your truck back. I am one of those individuals who unfortunately is unable to let go of that amount of money at a moments notice. My hat is off to all those who can.
I purchased my truck as a retirement present from the military to myself, fully loaded out 2011 F-250 Lariat. My purchase was in 2010, so I know I have a "Job-1" first gen truck from the line. While 99.9% of the time, I do not use the truck to tow, I did purchase it because I saw it, I liked, I bought it, & based on its capabilities and looks and creature comforts, and when towing requirements present themselves, I could hook up and take off with a small trailer with no worries....a small trailer, but none the less. While I live in south Florida, and temperature fluctuates in a manner to what I would believe would create condensation in the fuel tank, I regularly take a fuel sample. Diesel trucks are all over the place down here, & have thus far been lucky with my fuel samples solely based on observation of no noticeable water in the fuel. The station I buy from does have a high volume of diesel traffic. Based on recommended suggestions from the owners manual, alot of money is spent to ensure what I hope to be proper operation of a very expensive truck.

So I guess, based upon my "drink induced" rambling, I can only hope I am not presented with a problem similar or the same sort as you and "Rickatic". I very much enjoy driving my truck, & put it on the turnpike once a month for a good run to get everything up to temp.

All in all, I wish everyone the best, and hope these are isolated incidents

 

Well Cheezit, due to the, what I believe to be the lack of competent 6.7 techs in south florida, too bad you aren't a little closer as I would bring my truck to you for service.
I know I bought an expensive truck, and an expensive truck to maintain.........however, I have no problem paying the cost if I know my truck is in the hands of a trained 6.7 tech. Unfortunately, they are few and far between here. Most still have 6.4 on the brain. I bought my 6.7 based on recommendaton from the tech that was, at the time, working on my 6.4 .

V/R
Will

 

$23,000 isn't maintenance, IMHO.

 

 

Is it financed with Ford Motor Credit? If it is I'd tell them to warranty it otherwise they can keep the truck and I'll stop making payments.

 

I really think it has to be the techs. I can't imagine that it the other way around, that Ford is telling the techs something is not warranty, not unless the tech is just plain incompetent and misinterpreting what he sees.
Perhaps Cheezit has some kind of explaination about how one could end up with these cracked valves if not just plain defective valves? Maybe some sort of injector failure? I'd like to hear some plausible explanation that would lead me to believe this could have been anything but a warranty repair.

 

That wasn't directed at anyone here.
We all know and expect expenses to be higher with our diesel trucks.
That's part of it, no issues there.
My point is, a complete engine swap isn't maintenance yet one morning we could wake up with a $25,000 truck expense because warranty fails us.

Many of us have contingency plans, as you should, but usually for more important things other than a new vehicle failure.
For Randito, I think his truck was misdiagnosed but what do I know.

 

Are you going to get that "Smokin Hot" Blond TV Newscaster (and her camera crew) to go with you to document the situation and what happened? Love to get a picture of the old engine in the back of your truck. You should be able to part it out for as much if not more than the cost of the repair. Or have the engine analyzed by some experts and then take FMC to the wood shed.

 

I just spent 45 min. reading all 18 pages.All I can say is SHAME ON YOU FORD.I used to own 2 gm products and (2004)1 dodge cummins diesel.I bought my 2011 ford superduty(6.2 gas)last year.Also have a 2008 ford taurus and 2000 lincoln.After reading about the way this poor guy has been treated I would NEVER buy another ford product PERIOD.

 

Part of being an "Enthusiast" Forum and Website is supporting each other.

But, with all due respect to everybody, if all was we do is sit around and say how great everything is, or how BAD everything is, it doesn't help anything.

Ford may actually be too stupid, or clueless, with one department not knowing what the other one is doing, as is usually the case.

So, lets try to turn this into some positive development.

If every member of this website actually put in a feedback response about warranty treatment for 6.7 liter HPOP problems, from FTE, I think Ford would take notice. Lets get 300-400, or more feedbacks to their Public Affairs office. We are the public !

Here is the linky.https://secure.corporate.ford.com/fo...=PublicAffairs

Be polite, don't threaten, but say you are a concerned customer, along with anything else you want to say.

Maybe we can actually effect a change.