Obviously Ford has US gov people on the inside who intend to bankrupt it. Then Dodge. Then we will only have one choice left. And we will say it is good. Or else we are not patriotic.

That's why I'm wearing this aluminum foil on my head. No one needs to know my ideas.

But seriously, if Ford monitors these forums even casually, they would know how easy it is to make us happy:

-design the best truck you can, even if it costs a bit more
-build it in the USA. at least the door handles.
-back it up
-don't insult us

 

I have communicated with Randy and I have talked with Tom about Randy's horrible Ford Customer Service experience. I know how far up the ladder Randy's information has been pushed. Others here know how far my issue was pushed up the ladder.

My issue was pushed up three ladders. While some here who wish to remain anonymous were making contacts regarding my situation, I was pushing it up another ladder. Simultaneously, Shepherds was trying to get a FSE out to verify their findings of "no water". My BIL, an engineer and plant manager from Ford was pushing the FSE department to do their job. One of the designers of the engine sent memo's to the brass telling them that he saw no reason for warranty denial. I received a phone call from Ford Executive Offices. She heard the facts of the dealership to dealership dispute. She knew about the two failed attempts to fix my truck by the first dealer. In the end, Ford cared much less about losing what they thought might be one customer than they did about angering a large but unethical Ford dealership...the FSE that ultimately denied my claim said that very thing...off the record of course.

Ford knows about the problem...Shame on Ford

Regards

 

If an FSE won't overturn a dealer decision, what's the point?
Are they dispatched to normally verify a warranty claim?

For those of you long time Ford owners, have you seen these types of customer service failures in the past?
This is aside from the fact many large corporations have poor CS now.

 

Trust me guys a ford guy , or was. I think the dealer is the culprit. Don't throw ford under the bus yet. Maybe just maybe ford will step up. I know I'll never use Rogers again but but I really want to keep driving my big ol ford. I really am moved by all the support I am getting here and now consider all of you my friends. I will keep y'all in the loop.thanks , Randy

 

Personally, I think the whole hydro-locking and cracked valve is a red herring. Like, you said, there's no evidence of water ingestion. If people are trying to get to the root of the problem, why isn't anyone looking at the obvious? I've only seen two photos of the damage and it's clear that cylinder was HOT long before the valve went bye-bye. If you put two and two together, it leads to a stuck open injector either due to mechanical failure of the injector itself or something jamming the tip open. Think metal shavings. There has not been any discussion so far of HPFP (I know I'm going to be sorry I brought it up), but this seems to be the only possible link to water in this failure.

I'm looking forward to hearing how the warranty/political aspect works out but I'm also waiting for more info on the actual failure point itself.

 

I just wanted to jump in and agree with Brent and Rickatic. I have owned my F250 for 10 days now and am greatly regretting having bought a Ford Diesel - it wass between this and a GMC Diesel. I really love the design and usability of the Ford Exterior and Interior but never expected to have to worry daily about a $20K breakdown. My two best friends own diesels, one a newer GM, the other a Dodge - both had for over a year and neither of them have to deal with the issues that we Ford owners are seemingly having to deal with. While water in the fuel is always a concern - they do not seem to have to constantly worry about water in the fuel for the HPFP, ingesting water via the air intake in fog, etc. that I am now worried about due to situations like this one where Ford has taken such a back against the wall position.

While I purchased a Ford ESP, I am now questioning the value of it. This whole thing (fiasco?) is like a slam in the gut to a new owner like myself. I'm now worried about buying fuel, draining water and all the things I need to do to protect my investment that neither of my friends are having to do with their Dodge and Chevy. I ride with the guys every few days and they just never have to think about this.

:-) Mike

 

As it has been discussed before. Valve failure wasn't from water.they are frigging melted.glow plug tip where is it, injector, nothing is being said about the true failure.

I as well am waiting for the final reason of failue. Which should have been the very 1st part in diagnosis. Obviously we have a total lack of any procedures being done the correct way.
Randy. I feel for ya. But don't cave in to this bunch of bull poop there trying to dish out.

 

Which side of the engine is the valve failure on? Which side of the engine does the regen inject fuel on?
Just wondering if there's any correlation.

 

just to further illustrate my point about how different this dealer may see a warranty vs customer pay engine change. we have a ford tech saying customer pay is 150% of warranty pay. which I believe. one guy says ford allows 19 hours another guy said the last engine change he did took 39 hours and it was billed to ford. SOOOO at $80 per hour reimbursement rate @19hours $1520 or if you take 40 hours thats $3200, that would be what they get paid from ford to do the job. if the customer pays for the job the sky is the limit, which is what we are seeing. Follow the money.

 

Sorry, dealer said notes were "confidential"

 

I wonder if it's possible that the glowplug tip broke off and could have caused the valve to fail from hammering closed on the glowplug tip wedged between the valve and seat?

 

I just sent a nice note to Ford via their website. I'll let you know if they respond...

 

Cheezit, does a dealer have the authority to withhold repair notes about OUR trucks, if requested?

In my case, I paid for my truck in full so I've always thought I owned it?

I understand certain things within this engine would be proprietary but I see no reason as a customer where I should be denied to have the failure explained to me.

 

If the dealer would have said the warranty would cover this, then I think FSE would look futher into this. Once the dealer said the words "void warranty", the FSE's job was finish.

 

You know that's not a bad idea. If they start getting enough of them it might finally reach someone's attention that actually understands business. I'm attaching some links. Mods, if you don't think it's appropriate, feel free to delete this post but it seems like Ford has started a very disturbing pattern here, one that as Ford owners we should all be concerned with. It's a slippery slope.

https://secure.corporate.ford.com/fo...eServiceIssues
It looks like this one is for vehicle specific stuff, but I think all the info is in the post to provide it.

https://secure.corporate.ford.com/ou...ntact-us-email
This is the investor relations contact. I'm sure I'm not the only Ford stockholder here, maybe if that side of the building is made aware, they should at least understand the ramifications of decisions like this.