Unbelievable
Postmaster
Joined: Apr 2009
Posts: 3,839
Likes: 2
Could the dealer just take a spray bottle or a drop of water and let it sit on the cylindar for a few days, then say "water damage". The way I see it is diesels should be treated a whole lot differently than a car for warranty work. Your talking about 20k in parts where as a car might be a 5k bill at the most. Ford needs to have a 'certified diesel shop" rating for their dealers. I would be happy to drive my truck 200 miles just so I know that the person working on my truck actually knows what is going on. If you look at the way the system works the tech is more encouraged to deny the warranty than to honor it because he has the possibility of losing money when doing a warranty repair. The tech never interacts with the customer so why does he care......
I'm not saying all techs are bad, because I know a few personally that always do the right thing and also know what they are doing. Actually one time I had my local tech tell me he had no clue about the 6.7 (even after training) and told me it was best to take it to another dealer he reccomended to fix the problem.
I'm not saying all techs are bad, because I know a few personally that always do the right thing and also know what they are doing. Actually one time I had my local tech tell me he had no clue about the 6.7 (even after training) and told me it was best to take it to another dealer he reccomended to fix the problem.
Regards
Senior User
Joined: Sep 2011
Posts: 305
Likes: 1
From: Colorado
It certainly makes one wonder what kind of dimwits are making these determinations. How someone could come to the conclusion that a broken valve was water damage is beyond me, yet it appears that the dimwits have the ultimate say so.
It must come down to the money aspect for the tech and a lack of other competent people at the dealership to realize that the tech is full of it.
It also makes one wonder about the training and background of the FSEs.
I'd like to hear one reasonable explaination about how water would cause a valve to break like that.
It must come down to the money aspect for the tech and a lack of other competent people at the dealership to realize that the tech is full of it.
It also makes one wonder about the training and background of the FSEs.
I'd like to hear one reasonable explaination about how water would cause a valve to break like that.
Last edited by Glockin' Bob; Jan 15, 2012 at 09:47 AM. Reason: typo
Tuned
Joined: Jan 2011
Posts: 385
Likes: 0
Certainly...my fuel system was drained completely by Shepherds after I had the truck relocated to them. There was 25 gallons of diesel fuel still in the tank. There was no water found in the system anywhere. Now we all know that water, if present, would be on the bottom of the fuel tank in the sump area that is "unusable" due to fuel pickup length. So if there was no water in my fuel tank, where did the water in the used bottled water container that the crooks at the first dealership claimed come from...I don't know...but I have my suspicions...
Regards
Regards
A day off of work to monitor/witness your own vehicle could pay off big time in the end!!
Postmaster
Joined: Apr 2009
Posts: 3,839
Likes: 2
Shame on Ford
Regards
Fleet Mechanic
Joined: Jun 2011
Posts: 1,865
Likes: 34
From: Annandale, VA
This is a good position to have. I think close monitoring and picture / video proof might be something to consider if one has one of these magnificent failures.
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Senior User
Joined: Oct 2008
Posts: 437
Likes: 1
From: Bucyrus, KS
This is pretty sad. I've been a 6.oh owner for 5 years. And I've had my share of common problems with it. These $1500-$5000 repairs are what gave the 6.0 its fine reputation. What do you think is going to happen to the 6.7 namesake if Ford keeps sticking their customers with $15,000-$20,000 repairs under warranty. And also when they are out of warranty and start dropping valves, glowplugs, and shelling hpfps. The 6.7 could dwarf the 6.0 in costs per repair. The least Ford could do is be a little more liberal....or liable for their 1st year launch growing pains. Its never going to be good PR to empty the average Joe's pockets over design flaws. And I'm confident this whole scheme is justified by insurance companies footing the bill. But Ins companies are more shiesty than the dealers they are going to catch on and require proof beyond a shadow of a doubt. Once again sad, sorry Randy.
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 742
From: Isanti, MN
I think most of us can deal with the occasional failure, it can happen to anything mechanical. It's the warranty denial that is tough to deal with.
Posting Guru
Joined: Apr 2006
Posts: 2,216
Likes: 7
On the first one I completely agree with you. On the second I do not! From everything we've seen these engines are very reliable. Very few problems have happened yet, but unfortunately some of them such as what happened to Rick and Randy have been huge.
I think most of us can deal with the occasional failure, it can happen to anything mechanical. It's the warranty denial that is tough to deal with.
I think most of us can deal with the occasional failure, it can happen to anything mechanical. It's the warranty denial that is tough to deal with.
I had a 6.0 and although I liked the truck I needed something reliable. By telling me others have no trouble does little to appease me when my truck is again sidelined for head gaskets and EGR problems. I swore I would not own a 6.0 without waranty. I can't imagine how I would have felt if Ford said no to my warranty issues.
Senior User
Joined: Sep 2011
Posts: 305
Likes: 1
From: Colorado
Is this issue isolated to '11 job 1 trucks? How can we know? The stealerships/manufacturer tend to be very tight lipped about any problems with a vehicle. Unless there is a major recall, you just can't find out about this stuff except for the occasional entry on a web site.
There's a rumor I saw on another site that there's a "silent" campaign on the 6.7 turbo. Any truth to the rumor, who knows? What we do know is that there have been a number of valve failures like Randito's so this isn't a totally isolated incident. How many we'll probably never know.
There's a rumor I saw on another site that there's a "silent" campaign on the 6.7 turbo. Any truth to the rumor, who knows? What we do know is that there have been a number of valve failures like Randito's so this isn't a totally isolated incident. How many we'll probably never know.
Senior User
Joined: Sep 2011
Posts: 305
Likes: 1
From: Colorado
I'm wondering if it's Ford or really just a diesel tech problem. If an FSE overrules the tech, I'd guess the tech would get pretty pissed. What is the job market like for Ford qualified diesel techs? Would the tech walk leaving the dealership without a diesel tech? There is the possibility that this is purely driven by techs who lack integrity and Ford doesn't overrule them to avoid pissing off the dealerships. Dunno, just an idea.
Senior User
Joined: Nov 2011
Posts: 306
Likes: 1
From: FLG AZ
Wondering if there is any requirement on the Dealer/Ford to report these kinds of failures to a government agency (EPA or NTHSA). A broken valve that leads to an engine seizure while traveling 75MPH in traffic could be a REAL safety concern. The other angle would be that the broken valve results in a period of seriously not meeting emmissions standards before total engine failure.
Postmaster
Joined: Apr 2009
Posts: 3,839
Likes: 2
[quote=RobFlag;11287899]Wondering if there is any requirement on the Dealer/Ford to report these kinds of failures to a government agency (EPA or NTHSA). A broken valve that leads to an engine seizure while traveling 75MPH in traffic could be a REAL safety concern. The other angle would be that the broken valve results in a period of seriously not meeting emmissions standards before total engine failure.[/q
This is exactly why I filed a NHTSA report on my failed HPFP. The truck just stopped dead...had I been rolling down the freeway in heavy traffic with steering and brake issues...dangerous...easy to file, takes 5minutes...highly recommended
Regards
This is exactly why I filed a NHTSA report on my failed HPFP. The truck just stopped dead...had I been rolling down the freeway in heavy traffic with steering and brake issues...dangerous...easy to file, takes 5minutes...highly recommended
Regards