While I know everyone is trying to help out Randy, we really can't advise or suggest any sort of legal action, to include arbitration. This is because arbitration is legally binding in most cases, and it also goes against the site guidelines.

Perhaps I should be more clear. FTE will not be used to organize a smear campaign.

I'm not happy about this any more than anyone else is, but no matter what we post on social media or advertising websites none of it will likely get to the attention of those who have the authority to do something about Randy's truck. The sole purpose this could have would be an attempt to discredit the brand and discourage people from buying Ford vehicles. As I stated above, FTE will not be party to the organizing of such efforts.

 

My apology Crazy001. Just is frustrating to see someone treated wrong.

 

Same here Tom, it's all very frustrating and disheartening.

 

Its in your best interests to possibly have another ford dealer look at your "hydrolocked" motor, you should at least get out of there with that. EDITED With the passing comment from someone at the dealer saying it was covered under warranty, the dealer may be paid by ford to do it under warranty and paid by you aswell. The FSE findings should not be confidential, heck its your truck, your money you have the right to know why.
EDITED AGAIN

Guys, I'm getting really tired of constantly reminding everyone of this. There can be NO legal discussion, advocating hiring legal professionals, discussing arbitration, or any other sort of legal action. Please see #8 in the FTE Guidelines.

 

There's a dealer 20 miles from here in a very small town he is who I will use after this if I find out(think I already have) the dealer is at fault . I'll call him Monday. U guys are great. I couldn't have even started this without y'all. Thanks again

 

Best to you, hope it works out. Any pic's of trucks and hunting pics (while you are waiting for new dealer)???

 

I'll have pics when I get back to my computer.

 

Tom, to be clear are you referring to the advertising and social media sites, not the corporate Ford links I posted? While I see your point about the smear campaign on non-ford and public sites, conveying our feelings to Ford directly is really the only option we have. I realize it probably won't do any good, but at least it makes them aware.

 

Well I got my reply from Ford to the letter I wrote to the first link Marerick posted. Here it is:

Hi Robert,

My name is Jen and I am from Ford's Customer Relationship Center. *I had the opportunity to read your email regarding the concerns a Ford owner is experiencing in his vehicle you have read online.

I appreciate you for taking the time to make us aware of this issue. *I would like you to know that Ford Motor Company will repair, replace or adjust covered parts found to be defective in factory-supplied materials or workmanship. *Depending on the repair needed, there may be different time and mileage coverage periods.

Ford vehicle comes with the following warranty:

Bumper-to-Bumper Warranty - 3 years or 36,000 miles (whichever comes first)
Powertrain Warranty - 5 years or 60,000 miles (whichever comes first)
Powerstroke Diesel Engine Coverage - 5 years or 100,000 miles
Corrosion Perforation Warranty - 5 Years
Safety Restraint Warranty - 5 years or 60,000 mile (whichever comes first)
Emissions Warranty - Coverage varies depending upon vehicle. *Please view your vehicle's warranty guide for details

Please note that before we can make a decision regarding any coverage, a vehicle concern must be reviewed first by a Ford/Lincoln/Mercury Dealership as they are in the best position to determine vehicle's warranty coverage. *They have factory trained technicians, comprehensive service information and specialized equipment to answer technical inquiries and resolve vehicle concerns.

I appreciate your feedback and this is highly valued by all divisions within Ford Motor Company. It provides us insight into areas where we may need improvement. Information of this nature is collected and used in the decision making process by all departments of Ford.

I hope that we could have another opportunity in the future to regain your confidence in our products and services.

Thank you for contacting Ford Motor Company.

Sincerely,
Jen
Customer Relationship Center
Ford Motor Company

 

Since when do you pay a core charge on a NEW part. Referring to $3K for a new block. I have never paid a core charge on a new part purchase.

I did pay an additional $1K back in 1980 on a 400 cummins engine swap. #4 rod split in half, went through the oil pan and both sides of the block. I paid to keep the heads, turbo, fuel pump, all the goodies that can be re-conned for later use.

Prices have really gone up. I had a small cam 350, bought a cummins recon big cam 400. Price was $13,387 installed. I thought it was horrible!

 

What a really nice response to PrinceV from Ford. It would appear they did not even digest the original email. Looks to be a form response with a spot for "Jen" to insert name here. Really though did we expect anything different.

She did clearly point out that the Dealership is in the best position to evaluate warranty claims with it's Factory trained technicians. I wonder Randy what certifications the technician that determined the cause of the issue had. Specifically what 6.7 certifications he had. If none then I would suspect they would have a hard time justifying the outcome. Just a thought as I fear the path of the outcome is a hard one to change.

 

Yes I am sure Jen had help from a pre made response letter and added her name and said a few things.

 

Yup, if it's an actual attempt to contact them I have no issue with it.

For what it's worth, I'm sure a real person does read those emails. Canned reply or no, I believe someone understands that lots of us have a problem with this kind of thing. Not saying that we'll necessarily get anything changed or anything...

And finally, earlier this morning before I got up someone again posted advocating legal action. Another moderator got to it before I did, which is why the thread is still open.

 

As a recipient of the "Shameful Ford Experience" warranty denial treatment, I understand what Randy is going through and have lived his pain. I have taken a lot of criticism here for warning the members here about the significance of my "Shameful Ford Experience". I wonder how many more have to be treated this way before the entire group comes to grasp the basic concept I have discussed.

Ford has now shown it's corporate position on loyal customer treatment. You will not find two more glaring examples of intensely loyal Ford buyers than Randy and my family. Even knowing that fact, Ford threw out all that previous good will for a few real dollars in the name of dealership loyalty. Do they understand that the dealers can not sell one single Ford without somebody wanting to purchase it. Misplaced loyalty at it's finest.

If Randy's "Shameful Ford Experience" does not make everyone who owns one of these $50,000 trucks a bit nervous about how they may be treated in the future, I hear whistling...It has happened to at least two of FTE's members....who's next????

Shame on Ford

Regards

 

Could the dealer just take a spray bottle or a drop of water and let it sit on the cylindar for a few days, then say "water damage". The way I see it is diesels should be treated a whole lot differently than a car for warranty work. Your talking about 20k in parts where as a car might be a 5k bill at the most. Ford needs to have a 'certified diesel shop" rating for their dealers. I would be happy to drive my truck 200 miles just so I know that the person working on my truck actually knows what is going on. If you look at the way the system works the tech is more encouraged to deny the warranty than to honor it because he has the possibility of losing money when doing a warranty repair. The tech never interacts with the customer so why does he care......

I'm not saying all techs are bad, because I know a few personally that always do the right thing and also know what they are doing. Actually one time I had my local tech tell me he had no clue about the 6.7 (even after training) and told me it was best to take it to another dealer he reccomended to fix the problem.