Let's figure it out.
To do that we need your diff ratio, transmission and tire size.
Then its just simple math.

 

For you guys who have sent messages to Ford concerning these 2 issues (Randito & Ricatic) my feeling from reading the replys is, Fords reps don't really read (for sure don't understand) your messages. Its almost like a form letter reply they send back with some minor variation.
Or else they do understanding and are just sending back a NO ANSWER reply to what you asked?
Either way, they are definitly avoiding answering or giving any real info to your well written messages.

Their sounding just like most politicians,
say lots but say nothing that can be deciphered as info pertaining to the request...

 

Just registered so I can reply to this thread. I sent my email to Ford yesterday. My 'canned' reply is below. Ford should be embrassed over these kind of worthless reponses. Hope I did not use up too much of Al's time hitting the reply button???

I was looking at the Ecoboost for my next truck, but think I will hang on to my 7.3 until the dust settles on this issue.

>>>>>>>>>

Hi Dean,

My name is Al and I am from Ford's Customer Service Division. Let me first thank you for being a loyal Ford customer. I would like you to know that I understand your concern and that I appreciate the time that you have taken to write us about a Ford Owner's claim in the Ford Enthusiast Forum.

Please be advised that Ford Dealerships have factory trained technicians, comprehensive service information and specialized equipment to diagnose and resolve vehicle concerns. Please note that before we can make a decision regarding any repair assistance or warranty coverage, the vehicle must be inspected first by a Ford Dealership to determine the cause of any symptoms it may be experiencing.

In reference to this, I would like to document your comments, but in order to do so, more information is needed. Please include the following additional information to allow us to proceed.

Address:
City:
State:
Zip Code:
Cellular Phone Number:
Daytime Phone Number:
Home Phone Number:

If you would prefer to provide this information over the phone, you may call us toll free at 1-800-392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing impaired callers with access to a TDD may contact us by calling 1-800-232-5952.

I can only imagine the frustration you’re experiencing after reading your email, and I completely understand why you are writing. I hope your ownership experience is not tarnished by this issue.

Thank you for contacting Ford Motor Company.

Sincerely,
Al
Customer Relationship Center
Ford Motor Company

 

I would like to know more about the failure too. The regen cycle uses one side of the block, driver side I think? These valve problems are on the passenger side? I can't tell for sure.

Does the EGR cooler supply fumes/cooled exhaust to all 8 cylinders? I wonder if there is a way to log the temps in each cylinder hole? I wonder if there is a significant difference in the block/piston temps during the various running cycles? We have normal, active regen, and EGR activity, and then of course PCM calibrations as we drive for hours on end with various loads and emission controls doing their jobs.

Seems like a lot of opportunity for significant issues.

 

thats word for word verbatim the response I got. On edit, nearly anyway. Al must be the life of the party.

Did Ford forget the internet beating BOA and Verizon took recently? How smug.

 

Ruchejj,

I looked at Fords 6.7 Diesel Intro Book and found:

EGR Gas comes from the right exhaust manifold. They are either routed through the cooler or not (depending on a number of temperatures) and then back to the intake manifold.

It would appear any EGR goes to both sides of the engine equally.

Edited to add pdf attachement from book.

 

It would be nice to know if this failure is occuring only on one side of the engine or maybe to a particular cylinder. Then we could deduce that it is likely something about EGT on that side.
I've mentioned before, I've been wondering if it isn't something as simple as a glowplug breaking off and lodging in the exhaust valve which hammers away on it until fracturing. Could the piston strike a glow plug lodged in between the valve and seat and cause the fracture?

Also, I don't get the inconsistency - 04xcur appears to have had the exact same failure but his was covered. Bad dealer, bad tech?

 

this has been my personal position throughout all these situations regarding the engine failures and warranty denials. At the end of the day it boils down to what 1 person says to 1 other person. Who they are and how they say it is the basic issue. I know all the service staff at my local dealer and as much as I respect them and their work, they are not businessmen. In my opinion I think it places them in an unfair position. Making a judgement and/or communicating critical detailed information that can lead to a $20,000 repair should be handled by someone with experience in management/administration who has the customer in mind. As a self employed person I have to be careful that I keep my best interest in check at the expense of keeping my customer free of stress. I may be exploding with rage, stress, and facing a monetary loss on the inside but when my customer is in front of me, "everything is going smoothly, no problems, you should be up and running on schedule".

I'm not lying, just keeping problems away from the people that don't need to be involved. This is what I'm talking about. A good tech. Gathers info and makes a diagnosis. The heavy problem that can develop should not be his/her problem. Let administration carry that burden and communicate with ford and the customer.

Sorry for the rant.

 

I think if you read all the forums, Randito is the exception, not the rule. It seems most, if not all, of these similar valve type failures have been covered by Ford warranty. That leads me to believe Randito's issue lies pretty much squarely on the dealer.

 

The saga continues!! The tech at Ford just called and said do you have 2 trucks just like this?? I said yes, and he said, oh crap, looks like I was using the wrong vin... WHAT!!!!??? He pulled up my name on the computer(I guess) and saw the truck in my name 2011 F250 KR 6.7, and that was it??? That's the truck my wife drives. My other truck is registered thru my company, but he never bothered to check the vin until now??? Talk about incompetent??? Although I had a case number, and it was for the right truck, the "oasis" might have been wrong. Explaining all the" WTF"S" at first, about my truck. Wow. What a wreck.I wonder how all the other truck were warranteed and Ford let the dealer NOT warranty mine???

 

Sounds like the dealers service dept is a regular 3 ring circus. Which lends a lot of credibility to the speculation that perhaps this whole fiasco you went through has most of its blame set squarely on the dealers' shoulders. I truly feel sorry for what you've been through. You are much more patient than I could hope to be.

 

Okay, let me see if I understood correctly. You have TWO 6.7L F-Series trucks, correct? You mean to tell me that the work order generated for the truck in question was written with the WRONG VIN? Whiskey, Tango, Foxtrot!!! Please tell me HOW, this wasn't caught onto sooner?

 

Now that you know that they have been screwing up from the very beginning I would demand the techs notes to find out what was said from the very beginning. It sounds like you definatley have a 3 ring circus working on your truck. I sure hope that you get this resolved or I may have to get rid if mine before anything bad happens to it. I may have to retreat to a 2007.

 

Gives them an out and looks somewhat like a honest mistake, well sort of. How they ever let it get this far is the next question to ask, after you get a check.

Congrats, assuming you do get covered.

 

Maybe it could be approved run through the system with the proper VIN?

Does the new motor restart the warranty clock? just asking.