Nope, its either 1 yr/12,000 mile or the remainder of the factory warranty, whichever is greater.

 

Tom's elephant must run that dealership service center.

 

Like I said, in both cases, it's not a crappy engine and it's not ford, it's what information was given to ford, and that sits squarely on 1 person.

 

I agree to a point. It is still Ford's name on the truck and it is their reputation so they should be investigation more instead of just listening to a tech's explination of it. If they just want to listen to the tech then I do not feel bad about people dragging them through the mud a bit.

 

Absolutely, but somewhere somebody said something that did not go in the owners favor, which should never be the case. What you say and how you say it is very important and this is why I think it is unfair to the tech, he is not supposed to worry about wording things correctly or negotiating, or knowing the key words to avoid to help the customers cause. Management should be able to do this, but maybe not at this particular dealer.

I have a need to boil things down to the smallest, most accurate part. Blame is easily placed on several layers here but still there is one single person that screwed this up.

There was one sentence or word that was spoken between two people that changed the warranty. It would be nice to know who and when and what was said.

 

Randy...I had mentioned the VIN mixup back on page 8 of this thread.
When you say Ford called do you mean FORD Motor Co or the dealer?

This should be more ammo to make Ford Motor Co question the competency/quality/trustworthness of this dealer...

I keep thinking this thread is a dream/nightmare and when I finally wake up the "normal" thing will have happened and warranty will look after the repair.
Pinch me somebody..

 

Come on Ford Motor Co...
This thread has over 333 posts, almost 20,000 views, about 90% upset with you!!! And these guys here are FORD ENTHUSIASTS.

The information presented here points to an obvious solution to a problem the original poster in no way caused.

Unfortunatly the truck I love is getting a bad rap here.
I still believe its the best available and hate seeing its reputation being sullied like this over a DEALER screw up.
You, Ford, could still correct this and earn back the respect of many on here, do the right thing "PLEASE" so this can end and we can all go back to talking about the positive stuff..

 

The other question I have is why would it matter which truck it was whether or not the motor is covered by the warranty? This should have NOTHING to do with it. I agree that it would be nice to have the conversation between the owner and the tech but the fact remains Ford should not rely on what anybody says about anything to do with such a large issue.

 

Totally agree. Well said. Thank you.

 

In my mind, the fact that the technician did not verify the VIN (insurance card, dash ID plate, registration name, etc) should be enough to lead Ford to the conclusion that the entire case needs to be reviewed.

Oops, I looked at the rust in the cylinder 2 weeks after the truck had been sitting on the lot. If I looked at the right truck.

Dealership creditability..................... gone.

 

Unless you planned to take it to Randito's dealership IF something ever happened, I don't think you have much to worry about. I'm sure you'll find plenty of guys that would be happy to take it off your hands though.

 

My thoughts exactly. If it were me, I'd be making far more of a stink about the dealership than Ford. People should know who the dealership is and know to avoid them.

I can understand why Ford is reluctant to overrule their dealerships and their techs, especially if they're adamant about a diagnosis. They have a warranty system in place and they follow the system, 95+% of the time I'm sure it works for them and the customer.

In this case though, it's pretty obvious that someone from above should have stepped in, overruled the dealership, and solved the problem ages ago. Unfortunately, at this point, it's not likely to ever get addressed by Ford, the problem is out of their hands now.

 

...or to the dealership which first had Ricatics truck. How many more crappy dealers with crappy techs are there out there? How would you know if your dealer has a crappy tech that's going to get to work on your truck? Toss of the dice and it shouldn't be.

 

Since this is Randito's (Randy's) topic, he sent me pictures to post of his truck since it's been discussed so much.
(and his bike!)

Again, this is NOT my truck.
My truck doesn't look this awesome.

 

Here is the reply I recieved from my mail to Ford:

Hello Michael,

My name is Marigold and I am from the Ford Customer Relationship Center. I read your e-mail regarding your feedback for the 6.7 engines of the 2011-2012 Ford F-350.

Congratulations on the purchase of your vehicle. I am pleased that you like the features that your vehicle has to offer. I am sorry that you feel this way with the engine and I appreciate your time in providing us with your insight. We take all customer feedback seriously and will use it to continuously improve our vehicles. Continuous improvement ensures that we are providing our customers with the highest-quality vehicles.

We remain absolutely committed to serving our customers with cars and trucks that have the highest quality, reliability, fuel efficiency, safety, smart design and value.

Your feedback is highly valued by all divisions within Ford Motor Company and serves to provide us with insight into areas where we may need improvement.

I have documented your comments which will be forwarded to the appropriate department for review and consideration.

Thank you for contacting Ford Motor Company.

Sincerely,
Marigold
Customer Relationship Center
Ford Motor Company

Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing-impaired callers with access to a TDD may contact 1-800-232-5952. Should you need it in the future, your reference number is 0424700172