Didn't Rick take over a month on his too? Seems like if the water issue comes up, there's a lot of back and forth before someone finally commits to the non-warranty position.

 

Better yet, post an ad on the Craigslist in every major city under the automotive section with a catchy title, up load the pics and tell your story.

 

Yes it did, but I believe much of that time was said back and forth, not waiting on the service department. To my knowledge the biggest delay with Randy's truck was the service department was backed up.

 

guys please keep in mind the amunt of back and forth time it takes to get everone involved that the owner requests. some of this delay was brought on by the op.

 

https://www.ford-trucks.com/forums/1...c-added-2.html

I just wanted to post this it was on another broken valve thread here on FTE notice the cylinder walls are surface rusted on this engine as well. I'm no pro engine builder but I've seen it done a few times and usually the builder coats the cylinder with wd-40 to prevent surface rust. Once again Randy got screwed I don't believe all dealer techs deserve the discrimination they receive but there are a few that earn it. Case in point I took my truck to the dealer last year for some A/C issues. It was not a consistent problem so I told the tech to drive it home to get it to screw up. He was not aware that my truck has liveview gps tracking....long story short my truck reached 131mph that night at 1am according to the tracker. I should have know better than to drop it off with a hot tune but I never thought they could be harder on it than me. I was wrong.

 

if your self employed and using your truck for your livelihood,the reason means nothing but a lose of food on the table and bills going unpaid. in most cases lost jobs never to be recovered because your customers needed their work done, so they hire someone else who could do it now rather than 2 months + latter.
it may be understandable for a dealership to require so much time (imho it's not under any circumstances) but this doesn't mean customers will be so understanding,nor care about your personal issues as to why you cannot complete your work on time.
unacceptable of ford not covering the engine under warranty.
unacceptable of dealership time to swap an engine.
unacceptable amount of money for a 400hp engine.
no matter how you look at this situation,there was nothing done that was acceptable for a working man using his truck to make money with.nothing even remotely close to being half adequate frankly.
Henry Ford would be so embarrassed today.

 

Haven't really chimed in on this one, however, have been glued to the thread. One comment made that clearly stands out but has not had a lot of focus; this issue seems to be similar to that experienced on the cab/chassis version where the occurrence of a cracked valve(s) appears to be much higher. Basically the same engine with some minor differences ..... could it be that as the 6.7 family matures and starts racking up real world wear and tear we are starting to see a point of failure? Many seemed to glance over that one, likely due to the fact it is on the cab/chassis and therefor, in some measure, not related.

I will even go out on a limb, ok a weak one, and ask if this has anything to do with the reverse flow and inboard exhaust configuration? As fas as I am aware this is the first consumer version of this configuration in the marketplace. Could the heat patterns be different in the heads/valves versus a conventional configuration? Again no factual info behind my thoughts just thinking aloud. I really wish there was some hard data on this stuff as that usually leads to the obvious conclusion.

Dealership and Manufacturer miss treatment aside, (which I fully agree with) and through the haze of everyone voicing frustration, (and Tom wrist slapping the occasional poster ) is there a measurable point of failure appearing? IMHO this one could have a larger impact than the dreaded HPFP and we all know how bad that one is. Could this be the sleeping giant? Just saying.

 

Just sent my e-mail hope it helps.

 

I just received this reply from Al at Ford. Correct me if I'm wrong but I seem to read a slight escalation in thier interest here.

Hi Ed,

My name is Al and I am from Ford's Customer Service Division. Let me first thank you for being a loyal Ford customer. I would like you to know that I understand your concern and that I appreciate the time that you have taken to write us about a Ford Owner's claim in the Ford Enthusiast Forum.

Please be advised that Ford Dealerships have factory trained technicians, comprehensive service information and specialized equipment to diagnose and resolve vehicle concerns. Please note that before we can make a decision regarding any repair assistance or warranty coverage, the vehicle must be inspected first by a Ford Dealership to determine the cause of any symptoms it may be experiencing.

Also, please be informed that when Ford Motor Company recognizes safety and on going issues, a recall or Customer Satisfaction Program (CSP) is put into place. Recalls or CSP are released to ensure the appropriate corrections are performed promptly by an authorized Ford dealer. Ford and the National Highway Traffic and Safety Administration (NHTSA) work together to proactively identify areas of concern through investigation of consumer and dealer feedback. During an investigation Ford cooperates fully with NHTSA. Ford does not speculate on the outcome of any current investigation or future actions. Due to our rigorous safety standards and constant testing, not all issues result in recalls or CSP.

In reference to this, I wish to document your feedback to ensure our records are complete. I would appreciate if you would reply with the information below:

Address:
City:
State:
Zip Code:
Cellular Phone Number:
Daytime Phone Number:
Home Phone Number:

If you would prefer to provide this information over the phone, you may call us toll free at 1-800-392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing impaired callers with access to a TDD may contact us by calling 1-800-232-5952.

I can only imagine the frustration you’re experiencing after reading your email, and I completely understand why you are writing. We hope your ownership experience is not tarnished by this issue.

Thank you for contacting Ford Motor Company.

Sincerely,
Al
Customer Relationship Center


I should note that I nicely explained to him my history with Ford truck purchases, my intent to soon replace my 08 and my displeasure with spitting and/or broken plugs in 2 5.4s I've owned that were also orphaned by Ford.

 

Actually I requested nothing except my truck back. I was on them to get started on it , that was 2 weeks before they even touched it. Then they said they'd have to take the engine apart, so 2 weeks later they did that. Then they said no warranty, THEY said a ford rep had to look at it, then he took 2 more weeks, then they took another 2 weeks to fix it. Adds up to 2 months

 

Email i just got back.

Hi Paul,

My name is Al and I am from Ford's Customer Service Division. Let me first thank you for being a loyal Ford customer. I understand how you feel regarding our warranty coverage for our Ford F-Series Super Duties.

I would like you to know that I understand your concern and that I appreciate the time that you have taken to write us about this issue. Please be advised that Ford Dealerships have factory trained technicians, comprehensive service information and specialized equipment to diagnose and resolve vehicle concerns. Please note that before we can make a decision regarding any repair assistance or warranty coverage, the vehicle must be inspected first by a Ford Dealership to determine the cause of any symptoms it may be experiencing.

In reference to this, I would like to document your comments and suggestions, but in order to do so, more information is needed. Please include the following additional information to allow us to proceed.

Address:
City:
State:
Zip Code:
Cellular Phone Number:
Daytime Phone Number:
Home Phone Number:

If you would prefer to provide this information over the phone, you may call us toll free at 1-800-392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing impaired callers with access to a TDD may contact us by calling 1-800-232-5952.

Thank you for taking the time to write us with your comments.

Sincerely,
Al
Customer Relationship Center
Ford Motor Company

 

This was the reply to my second email back to them. The first pretty much said nothing.

 

Way off topic, but what RPM does your truck turn at 131MPH?

 

Email sent to Ford PAO!

Leo

 

Haha I wish I knew. That tech does I'm sure. I'M Just glad it still runs. The tranny kicked the bucket a week later though. It did have 265,000 miles though. Not sure if that killed it. I wish I had a data logger that recorded EGTs and Fuel pressure. I'M sure he was more concerned about watching the road at 131mph instead of my gauges. It's a good thing he didn't have a blow out or some other accident.