Unbelievable
Cargo Master
Joined: Aug 2010
Posts: 3,225
Likes: 63
These issues are reminiscent of a problem for a certain diesel engine manufactures years ago.
Big diesels in yachts were failing, a water intrusion issue IIRC, and the not being covered by the factory. We're talking a single engine that cost more back then, then what our trucks cost today.
And most boats had two engines (some 3 or 4).
The problem became a well known issue, long before the internet made it so easy. At the 3 major boat show, NYC, Philly and Atlantic city one disgruntled owner went as far a flying Banner planes around the facilities.
Big diesels in yachts were failing, a water intrusion issue IIRC, and the not being covered by the factory. We're talking a single engine that cost more back then, then what our trucks cost today.
And most boats had two engines (some 3 or 4).
The problem became a well known issue, long before the internet made it so easy. At the 3 major boat show, NYC, Philly and Atlantic city one disgruntled owner went as far a flying Banner planes around the facilities.
Freshman User
Joined: Jan 2002
Posts: 44
Likes: 0
From: nestor falls, canada
@ m-chan68
Can't imagine a shop where the tech has to worry about getting paid dpending if the paperwork was done right so dealer gets paid?
Thats got to be a tough system to work under.
Thats usually why theres a general and service manager to put procedures in place so things are done properly at the counter. You should not be even thinking about that end of it IMO
Scarey scenario...
But can see where a system like that could lead to the 2 cases being discussed on FTE the last couple months.
Can't imagine a shop where the tech has to worry about getting paid dpending if the paperwork was done right so dealer gets paid?
Thats got to be a tough system to work under.
Thats usually why theres a general and service manager to put procedures in place so things are done properly at the counter. You should not be even thinking about that end of it IMO
Scarey scenario...
But can see where a system like that could lead to the 2 cases being discussed on FTE the last couple months.
Lead Driver
Joined: Mar 2010
Posts: 5,504
Likes: 256
From: Woodbridge, Ontario, CA
I couldn't agree with you more on that. But it is, what it is unfortunately.
I have actually had cases where the old parts I returned, were sent back by being told they were not defective. I vaguely recall one scenario where I had replaced a unison ring on the turbo of a 6.0L that went sent back months later. It turned out, that the unison ring that was returned, wasn't even from the truck in question (I remembered exactly what it looked like in this case)!!! You would be amazed at the stunts that the manufacturer will pull, just to weasle out of paying a claim.
Lead Driver
Joined: Mar 2010
Posts: 5,504
Likes: 256
From: Woodbridge, Ontario, CA
Which pics? You don't have any pics uploaded.
Hook it, I'll pull it.
Joined: May 2007
Posts: 15,037
Likes: 4
From: Grand Lake, La.
But if the repair IS charged back for whatever reason, the delership eats the loss on parts replaced, and the repairing technician is debitted all the hours he was paid for the repair. You better believe it's a tough system to work under. Between risking it, and refusing to repair it, if it comes into question as to whether or not I'm going to be paid, I'd rather REFUSE it!!!
I couldn't agree with you more on that. But it is, what it is unfortunately.
I have actually had cases where the old parts I returned, were sent back by being told they were not defective. I vaguely recall one scenario where I had replaced a unison ring on the turbo of a 6.0L that went sent back months later. It turned out, that the unison ring that was returned, wasn't even from the truck in question (I remembered exactly what it looked like in this case)!!! You would be amazed at the stunts that the manufacturer will pull, just to weasle out of paying a claim.
I couldn't agree with you more on that. But it is, what it is unfortunately.
I have actually had cases where the old parts I returned, were sent back by being told they were not defective. I vaguely recall one scenario where I had replaced a unison ring on the turbo of a 6.0L that went sent back months later. It turned out, that the unison ring that was returned, wasn't even from the truck in question (I remembered exactly what it looked like in this case)!!! You would be amazed at the stunts that the manufacturer will pull, just to weasle out of paying a claim.
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Senior User
Joined: Feb 2007
Posts: 474
Likes: 0
From: Colorado
Im in
Just sent my .02 worth. I hope we new owners can be successful if we stay focused on the problem and leave the emotional baggage out of the emails. This thread is dripping with drama and picking out the facts is challanging, but after reading through all the emotional fluff is a interesting idea that loyal Ford owners are concerned about thier company and thier product and they believe in the product and the company and for this to happen is shocking. We expect the other 2 auto companies to behave this way, but Ford has proved they are better. Communicating our concern about our company and thier dealerships pitifull handling of major engine warranty problem hopefully will get the leaderships attention so they can focus on finding the root cause here and communicate back to us what they are doing about it.
Senior User
Joined: Nov 2011
Posts: 306
Likes: 1
From: FLG AZ
I'm sure that by this point, you are but just in case... Be sure that you are documenting the snot out of EVERYTHING. Any phone call, email, conversation with any FMC or Dealer employee. AND, photos of everything possible, digital is free and you can't over document. Even things like the Grill and Skid Plate.
Fleet Mechanic
Joined: Jun 2011
Posts: 1,865
Likes: 34
From: Annandale, VA
My Response to the email I sent
I hope our letters are raising ears at Ford. I don't want to believe the techs are doing this to make more money. It would be terribly short sighted and I just can't believe that is the case. Its either bad dealership management, or from what the techs on this site are telling me....poor company policy.
I have 100% faith in my truck. I still love it. Ford, however, is starting to look like not much has changed since the Pinto.
Hi Steven,
My name is Sharlene and I am with Ford Motor Company. I received your email regarding your feedback on Ford vehicle's engine concerns.
I apologize that our dealer personnel and Ford Motor Company were unable to meet your expectations in this matter.
Please be advised that when Ford Motor Company recognizes an on going issue, a recall or Customer Satisfaction Program (CSP) is put into place. Recalls or CSP are released to ensure the appropriate corrections are performed promptly by an authorized Ford dealer. If a program is announced on a specific component, Ford will notify you by mail.
I would like to let you know that our Ford Dealerships are in the best position to discuss the parts warranty coverage. They have factory trained technicians, comprehensive service information and specialized equipment to diagnose a vehicle and to determine if this will still be covered or not.
I would like you to know that I understand your concern and that I appreciate the time that you have taken to write us about this issue. I sincerely hope that I have clarified any concerns in this regard.
Thank you for contacting Ford.
Sincerely,
Sharlene
Customer Relationship Center
Ford Motor Company
My name is Sharlene and I am with Ford Motor Company. I received your email regarding your feedback on Ford vehicle's engine concerns.
I apologize that our dealer personnel and Ford Motor Company were unable to meet your expectations in this matter.
Please be advised that when Ford Motor Company recognizes an on going issue, a recall or Customer Satisfaction Program (CSP) is put into place. Recalls or CSP are released to ensure the appropriate corrections are performed promptly by an authorized Ford dealer. If a program is announced on a specific component, Ford will notify you by mail.
I would like to let you know that our Ford Dealerships are in the best position to discuss the parts warranty coverage. They have factory trained technicians, comprehensive service information and specialized equipment to diagnose a vehicle and to determine if this will still be covered or not.
I would like you to know that I understand your concern and that I appreciate the time that you have taken to write us about this issue. I sincerely hope that I have clarified any concerns in this regard.
Thank you for contacting Ford.
Sincerely,
Sharlene
Customer Relationship Center
Ford Motor Company
I have 100% faith in my truck. I still love it. Ford, however, is starting to look like not much has changed since the Pinto.
Post Fiend
Joined: Mar 2007
Posts: 26,966
Likes: 50
From: Texas
Well, I guess I'll go get my truck tomorrow. I've been blessed with a good job, and have the money. What happens to the guy (who I was not too many moons ago) that just can't fork out $23000.00?? I still think it's the tech who was the root of this fiasco, but ford really missed a good chance to do the right thing. It's been 2 months to the day since I put my truck in the shop. Anybody need a custom heavy duty Grill guard, headache with rails, and rear bumber that holds air?? Probably won't fit a cheby. Sad day.
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 742
From: Isanti, MN
I don't think this is common. The FSE noted that with the drilling activity in the area the dealers are really backed up which explains how long it took to get Randy's truck done. For most parts of the country this would not have happened.