Unbelievable
Elder User
Joined: Aug 2004
Posts: 932
Likes: 4
From: Edmond, OK
Randito, nice looking truck; bet it turns heads going down the road.
I don't know that all can be put on the tech; he has boss, I assume the service manager. I would think the service manager would be in on such determinations. In any case, if the customer requests assistance or review from Ford Motor Company; then, I would expect competent review by extremely technically qualified person from Ford. The information presented with Randito's truck (and Rickatic's) leaves me extremely disillusioned about any future Ford purchase. I actually visited a 'RAM' site to check out and 'build' their trucks last week
; never even been there before.
I hope when I check back tomorrow there will be some indication that FoMoCo cares about their image and brand name. I have shared Randito's and Rick's experience with FORD warranty with many people that will never visit this thread; I'll bet other's have too.
Bob
I don't know that all can be put on the tech; he has boss, I assume the service manager. I would think the service manager would be in on such determinations. In any case, if the customer requests assistance or review from Ford Motor Company; then, I would expect competent review by extremely technically qualified person from Ford. The information presented with Randito's truck (and Rickatic's) leaves me extremely disillusioned about any future Ford purchase. I actually visited a 'RAM' site to check out and 'build' their trucks last week
; never even been there before.I hope when I check back tomorrow there will be some indication that FoMoCo cares about their image and brand name. I have shared Randito's and Rick's experience with FORD warranty with many people that will never visit this thread; I'll bet other's have too.
Bob
Postmaster
Joined: Feb 2006
Posts: 3,201
Likes: 4
From: waynesville, mo.
In reading this post from the beginning, can somebody please explain to me how a technician can have the final say in a warranty claim. This is absurd, how does the management chain go Tech at the top then the management at the dealers and last but not least the ford rep who has no authority to overturn the techs desicision.
Senior User
Joined: Oct 2010
Posts: 131
Likes: 0
Hold on there, while I hope you are right, remember that Rick got a call from FoMoCo after he got his truck back and they left a message to call back we all got excited for Rick........... Then.......... When he did get to talk to them it was just Ford saying basically Ne Ner Ne Ner Ne Ner, to just rub a little salt in the still fresh wound.
Randy's situation is a bit different, hopefully some one in the mix has woke up and is seeing the insanity of this whole situation. Maybe Ford is feeling the pressure of the internet and hearing the anger and frustration that is out here in the real world? What ever the reason I hope this latest turn of events works out for Randy.
Randy, you ought to let Ford know about the TV thing and though I know it would never happen, a sign would be a cool way to say "screw you" to Ford in a real public way. As far as the advertising that Ford will get out of your truck in the show..... They can't BUY that kind of exposure.
Steve
Last edited by sscarboro; Jan 18, 2012 at 07:56 AM. Reason: typo
Senior User
Joined: Nov 2011
Posts: 306
Likes: 1
From: FLG AZ
Apparently the folks at Ford are attempting to change this story: Automotive Customer Retention survey
Elder User
Joined: Apr 2010
Posts: 754
Likes: 0
Way to keep us hanging Tom. Like when the end of season comes on a TV show. 
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)
Brett Foote
Top 10 Ford Truck Tragedies
Joe Kucinski
AEV FXL Super Duty - the Super Duty Raptor Ford Doesn't Make
Brett Foote
Lobo Vs Lobo: Proof the F-150 Lobo Should Be Even Lower!
Michael S. Palmer
Ford's 2001 Explorer Sportsman Concept Looks For a New Home
Verdad Gallardo
10 Best Ford Truck Engines We Miss the Most!
Joe Kucinski
2026 Shelby F-150 Off-Road: Better Than a Raptor R?
Brett Foote
2027 Super Duty Carhartt Package First Look: 12 Things You NEED to Know!
Michael S. Palmer
10 Most Surprising 2026 Ford Truck Features!
Joe Kucinski
Logistics Pro
Joined: Mar 2005
Posts: 3,530
Likes: 2,494
From: West Michigan
Apparently the folks at Ford are attempting to change this story: Automotive Customer Retention survey
I started the survey, but when asked about my field of employment, and I responded, a few questions later, it said I was disqualified from taking the survey. Oh well.
Elder User
Joined: Jul 2010
Posts: 642
Likes: 0
From: herriman utah
Thanks ya'll I did the camo myself, it's a wrap, took 17 hours??? I had a 2008 took 23 hours, so I guess I'm getting better. That truck was actually on the outdoor Channel, the guy that was hunting w/ me even commented about that truck being one of the best parts of hunting with me. My dealer called around 6, but I was on a tractor, so I missed it. Wonder what he's up to??? I also got a response from Ford!!Some dude named Jeffrey. It was not a form letter, it asked details, my phone # address???And the tech's name. Maybe... just maybe... all this crap could end. Don't think for a minute that I could have done this without all you guys pitching in. I've been on many hunting chat boards, and moderate a couple, and I've never seen a rally around a cause Like you guys have shown. I deeply appreciate all you have done. Even if this don't get fixed, I know I at least I have a ton of new friends. By the way it (the truck) will be in the outdoor channel again in the next month or so, on a show called "Furtakers", by Fox Pro. Again, thanks for all the help. I will keep ya'll informed. Randy
Freshman User
Joined: Jan 2002
Posts: 44
Likes: 0
From: nestor falls, canada
If the logical thing is going to happen which is probably a change of heart by one party due to the massive exposure to this issue; I would suggest said party not only agree to a reversal of the decision that was made, apolozige for original decision, suggest they will do their best to not have it happen again and STRESS us all out ...
GOOD LUCK Randy
GOOD LUCK Randy
