Unbelievable
Elder User
Joined: Aug 2004
Posts: 537
Likes: 1
Whoo ! At least you got the money back !
Coincidence? We will never know but I think not.
The more I'm researching this topic (at other Ford sites which shall remain nameless), the more threads I'm seeing regarding this type of problem. I've sent my Public Affairs note in, and got the same response as you all did (blah blah blah), in other words, nothing.
Since I'm a Ford shareholder, I've decided to write a note to the Board of Directors, and let them know about customer service issues linked to the new 6.7 liter engine.
It is certainly not my intention to launch any kind of smear campaign against any organization, but these things have a life of their own sometimes.
The truth always comes out, sometimes painfully.
Coincidence? We will never know but I think not.
The more I'm researching this topic (at other Ford sites which shall remain nameless), the more threads I'm seeing regarding this type of problem. I've sent my Public Affairs note in, and got the same response as you all did (blah blah blah), in other words, nothing.
Since I'm a Ford shareholder, I've decided to write a note to the Board of Directors, and let them know about customer service issues linked to the new 6.7 liter engine.
It is certainly not my intention to launch any kind of smear campaign against any organization, but these things have a life of their own sometimes.
The truth always comes out, sometimes painfully.
Junior User
Joined: Jan 2011
Posts: 60
Likes: 0
About time they steped up and righted the wrong. Now the next question, did they cover it under warranty or just a repair? If it is warranty you should still have the 100,000 mile warranty on the motor rather than 12,000 miles on a repair.
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 742
From: Isanti, MN
I don't think this is correct. Warranty repairs are covered under either 12/12,000 or the remainder of the factory warranty, whichever is greater. This was brought up a few times by a couple of threads with people at 90,000+ miles with in-warranty engine replacements. They have 12,000 miles on the engine and that's it, not another 100,000.
Tuned
Joined: Jan 2011
Posts: 385
Likes: 0
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Fleet Mechanic
Joined: Jun 2011
Posts: 1,865
Likes: 34
From: Annandale, VA
This is the best news I've heard in a while. I'm glad they fixed the wrong that they put on you and your family.
Thank you for keeping us informed of the process as well as the outcome. I understand the reasons why the dealership and or Ford may not want to come out publicly and say they were wrong...but I wish they did so I could send another email thanking them for fixing the problem. A little bit further and this could have turned into an advertising deal for Ford.
Either way, I'm glad they fixed it, gave you your money back, and that all of the emails those of us put in made some good.
Its hard to believe some motivated people on an internet forum can put 23k back into the right person's hands. Pretty amazing.
Thank you for keeping us informed of the process as well as the outcome. I understand the reasons why the dealership and or Ford may not want to come out publicly and say they were wrong...but I wish they did so I could send another email thanking them for fixing the problem. A little bit further and this could have turned into an advertising deal for Ford.
Either way, I'm glad they fixed it, gave you your money back, and that all of the emails those of us put in made some good.
Its hard to believe some motivated people on an internet forum can put 23k back into the right person's hands. Pretty amazing.
Fleet Mechanic
Joined: Jun 2011
Posts: 1,865
Likes: 34
From: Annandale, VA
Oh...one more thing.
Thanks Tom and FTE for cleaning up the posts (including mine
) and keeping this thread open. FTE just saved a man 23k. I don't know about you....but that's like winning the lotto to me.
Thanks Tom and FTE for cleaning up the posts (including mine
) and keeping this thread open. FTE just saved a man 23k. I don't know about you....but that's like winning the lotto to me.
Laughing Gas
Joined: May 2008
Posts: 939
Likes: 1
From: Central Kansas
Great news! The sudden reversal certainly does sounds like FoMoCo finally got involved like they should have in the first place - especially after you'd already paid for the repairs. The dealer had no incentive other than goodwill (and they should realize it was too late for that) to make it right. I'd like to think Ford reached that conclusion on their own, but the timing after all the heat they've been getting from here leads me to believe otherwise. Either way I hope they learned from their mistakes. I would certainly hope the fleet/non fleet is bs. Still concerning though, if the dealership wouldn't have so made so many blatant mistakes would Ford take the same stand? I like to think so but who knows. Now let's hope they make Rick whole as well.
And Randy, I think it's a very wise move to change dealerships. It shouldn't have ever gotten this far in the first place. They made it right but too little, too late in my opinion. With a more competant dealership it hopefully wouldn't have reached the point that it did. The wrong VIN? Seriously? No excuse for that.
And to all my Ford Truck brothers and sisters, I'm reminded of a quote by Margaret Mead: "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."
And Randy, I think it's a very wise move to change dealerships. It shouldn't have ever gotten this far in the first place. They made it right but too little, too late in my opinion. With a more competant dealership it hopefully wouldn't have reached the point that it did. The wrong VIN? Seriously? No excuse for that.
And to all my Ford Truck brothers and sisters, I'm reminded of a quote by Margaret Mead: "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."
Senior User
Joined: Jul 2010
Posts: 102
Likes: 0
From: Michigan
Great news.Your final has out come has changed my mind on ford products.I also sent a email to fords website about your problem.Being owner of 3 ford/lincoln products has now given me a new outlook on future ford purchases.coobie
