CP4 Implosion!!! CRAP! CRAP! CRAP!
Super Moderator
Joined: Dec 2011
Posts: 13,286
Likes: 6,058
@Ltngdrvr
Has it been determined that the necessary repairs will be covered under one of your warranties yet?
I've been trying to follow along, but there are other concurrent failures on the forum presently, and I believe it is gascan a couple of posts above who reported his failure was covered, which got me thinking about you, and I was not able to find where you definitely have stated one way or the other. Is your case still up in the air as far as who pays?
Has it been determined that the necessary repairs will be covered under one of your warranties yet?
I've been trying to follow along, but there are other concurrent failures on the forum presently, and I believe it is gascan a couple of posts above who reported his failure was covered, which got me thinking about you, and I was not able to find where you definitely have stated one way or the other. Is your case still up in the air as far as who pays?
Hotshot
Joined: Jun 2003
Posts: 12,340
Likes: 4,361
From: SW VA
Maybe they have different rates for insurance customers vs. walk-ins? I don't know.
Laughing Gas
Joined: Sep 2017
Posts: 896
Likes: 327
SW VA. No discounts. I gave dad a ride there to pick it up. Lot was pretty bare, so he picked out a Kia Sorento. He could have chose a Nissan Frontier for the same price, but they had a trip planned and needed the dry storage of the SUV.
Maybe they have different rates for insurance customers vs. walk-ins? I don't know.
Maybe they have different rates for insurance customers vs. walk-ins? I don't know.
Back on topic: Rental places are hit and miss lately, even in my rural area. Some lots are full, some with only 1 or 2 options.
Laughing Gas
Joined: Sep 2017
Posts: 1,134
Likes: 263
From: Southwestern Pa.
Isn't it likely that every CP4 failure results in a major issue/inconvenience for the vehicle's owner? With the apparent parts shortage, wouldn't just about every owner be in the same position of need? That said, having a Ford rep say that one's claim is being moved to the top, into a priority position, just bumps another needy person down a notch...until they become the louder voice. Kinda like wiping your butt with a hoop.
Good luck, guys!
Good luck, guys!
More Turbo
Joined: Dec 2011
Posts: 739
Likes: 393
Isn't it likely that every CP4 failure results in a major issue/inconvenience for the vehicle's owner? With the apparent parts shortage, wouldn't just about every owner be in the same position of need? That said, having a Ford rep say that one's claim is being moved to the top, into a priority position, just bumps another needy person down a notch...until they become the louder voice. Kinda like wiping your butt with a hoop.
Good luck, guys!
Good luck, guys!
Fleet Mechanic
Joined: Oct 2006
Posts: 1,351
Likes: 242
From: North Florida
If I ran a service department or a diesel repair shop, I would have a standing order for these kits until I had some in stock. I would imagine there are orders for stock that would be bumped by a “priority” order. As it should be.
More Turbo
Joined: Feb 2011
Posts: 708
Likes: 188
Absolutely! Tell them your insurance is paying and it could be weeks or months. Their job is get the vehicles rented out. Most only rent for 1-3 days and they sit for 3-5 days until the next rental. You are offering them extended business.
Cargo Master
Joined: Mar 2021
Posts: 2,044
Likes: 1,336
I agree it’s a dumb business model and ****s the customer ultimately. Eventually they’ll either get better at it or people will stop doing business with them. There’s only 2 ways out of it for Ford. And so far their method isn’t working.
I know we like to say “they can do what they want” but that’s only true for a limited time. Eventually there’s a breaking point for enough people that they will suffer the consequences. It’s short sighted not to take care of your customers to some degree.
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Lead Driver
Joined: Nov 2005
Posts: 8,459
Likes: 4,955
@Ltngdrvr
Has it been determined that the necessary repairs will be covered under one of your warranties yet?
I've been trying to follow along, but there are other concurrent failures on the forum presently, and I believe it is gascan a couple of posts above who reported his failure was covered, which got me thinking about you, and I was not able to find where you definitely have stated one way or the other. Is your case still up in the air as far as who pays?
Has it been determined that the necessary repairs will be covered under one of your warranties yet?
I've been trying to follow along, but there are other concurrent failures on the forum presently, and I believe it is gascan a couple of posts above who reported his failure was covered, which got me thinking about you, and I was not able to find where you definitely have stated one way or the other. Is your case still up in the air as far as who pays?
I have talked to Ford customer care, and they had also connected me with the warranty department, and am supposed to be on priority for getting the parts.
Lead Driver
Joined: Nov 2005
Posts: 8,459
Likes: 4,955
SW VA. No discounts. I gave dad a ride there to pick it up. Lot was pretty bare, so he picked out a Kia Sorento. He could have chose a Nissan Frontier for the same price, but they had a trip planned and needed the dry storage of the SUV.
Maybe they have different rates for insurance customers vs. walk-ins? I don't know.
Maybe they have different rates for insurance customers vs. walk-ins? I don't know.
Those size SUV's around here would be about $75-$80 a day at the discounted rate.
Lead Driver
Joined: Nov 2005
Posts: 8,459
Likes: 4,955
Isn't it likely that every CP4 failure results in a major issue/inconvenience for the vehicle's owner? With the apparent parts shortage, wouldn't just about every owner be in the same position of need? That said, having a Ford rep say that one's claim is being moved to the top, into a priority position, just bumps another needy person down a notch...until they become the louder voice. Kinda like wiping your butt with a hoop.
Good luck, guys!
Good luck, guys!
Lead Driver
Joined: Nov 2005
Posts: 8,459
Likes: 4,955
Dealer where my truck is sitting, tries to keep aftermarket contamination kits on-hand for cash customers, but those kits can't be used for oem warranty repairs as Ford will not reimburse them for parts they don't supply.
Lead Driver
Joined: Feb 2005
Posts: 7,923
Likes: 2,642
From: The Great State of Texas
Isn't it likely that every CP4 failure results in a major issue/inconvenience for the vehicle's owner? With the apparent parts shortage, wouldn't just about every owner be in the same position of need? That said, having a Ford rep say that one's claim is being moved to the top, into a priority position, just bumps another needy person down a notch...until they become the louder voice. Kinda like wiping your butt with a hoop.
Good luck, guys!
Good luck, guys!
Mountain Pass
Joined: Sep 2019
Posts: 113
Likes: 14
From: Aubrey, TX
That is rather disturbing. It appears this dealer thinks the CP4 issue is so frequent that he keeps the parts for repair on hand.
Cargo Master
Joined: Mar 2021
Posts: 2,044
Likes: 1,336
and this failure can lead to a truck being stranded so it’s proactive planning if anything. And it just might lead to a guy being able to get on the road much sooner
I wish more dealers kept more things in stock even beyond these cp4 kits. I could think of lots of parts they should keen on hand but probably dont