2011 fuel system issues
Senior User
Joined: Aug 2011
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Anyone tried this product, it was # 1 in the study? The #2 bio is supposed to be 3 times better than regular diesel!
Lubricity Additive Study Results - Diesel Place : Chevrolet and GMC Diesel Truck Forums
Schaeffer Oil | Premium Soy Shield Diesel Fuel Additive
Lubricity Additive Study Results - Diesel Place : Chevrolet and GMC Diesel Truck Forums
Schaeffer Oil | Premium Soy Shield Diesel Fuel Additive
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 738
From: Isanti, MN
Let's rephrase that correctly... it's Bosch's pump... you (Ford) subcontracted to them for a Diesel fuel injection system for your 6.7 motor... It has never been VW's, GMC's, or Ford's or Audi's High Pressure Fuel Pump.
NHTSA smells something bigger than just Ford, hence the Peer Review analysis. Everybody that makes diesel is getting the same treatment. Almost all mfg's listed there run on Bosch pump models, in one form, family model, or another. NHTSA is going to see which Family of pumps have the highest failure ratio. This is only the beginning of the discovery process, IMHO.
NHTSA smells something bigger than just Ford, hence the Peer Review analysis. Everybody that makes diesel is getting the same treatment. Almost all mfg's listed there run on Bosch pump models, in one form, family model, or another. NHTSA is going to see which Family of pumps have the highest failure ratio. This is only the beginning of the discovery process, IMHO.
Postmaster
Joined: Apr 2009
Posts: 3,839
Likes: 2
Again, it all comes down to one thing. The tech at the dealer. The dealer staff. The situation that the dealer staff is placed. Whatever happens, what the DEALER tells ford is what ford does. When somebody at the DEALER says the wrong thing it clearly makes ford come to a conclusion.
Dead horse.......it's not necessarily ford. Dealer service staff has clearly not been trained to know how to deal with ford warranty management. They clearly are in a position where they protect themselves first, not the customer. Whatever policy is out there the DEALER is in a tough spot and they handle it by protecting themselves at all costs.
Dead horse.......it's not necessarily ford. Dealer service staff has clearly not been trained to know how to deal with ford warranty management. They clearly are in a position where they protect themselves first, not the customer. Whatever policy is out there the DEALER is in a tough spot and they handle it by protecting themselves at all costs.
It is Ford's responsibility to protect the innocent in these disputes. If it is the dealer that is right, so be it. If it is the customer, by all means protect him. Dealers are everywhere. Retail is King...Customers pay the bills...without these customers, Ford sells no vehicles...
In my case, the FSE told Shepherds that my removal of the truck from dopey dealer number one caused a big problem...and even though the truck should have been warrantied, he could not get in the middle of the two dealers...sad but true
Shame on Ford
Peace
Lead Driver
Joined: Apr 2011
Posts: 7,302
Likes: 1,153
From: Edmonton Alberta
The whole "It's not ford....it's the dealer" thing is a bunch of BS.
How do you not equate the service you get from your ford dealer with ford? If ford has no control over their dealers and let's them run around screwing people over THAT IS FORDS PROBLEM, not yours and mine. And it is a problem.
I was (and still am to a certain extent) a rep for industrial HVAC equipment. (A dealer). I never lost a line I didn't want to. When I switched lines my customers switched brands. Why? I give the best CUSTOMER SERVICE in this industry around here period. And I charge a pretty big premium for it. I sell a lot of equipment (over 20 million a year). So my competitors go to my customers directly all the time and try to sell to them. My customers tell them every time, if we can buy it from Darren we will buy it if not beat it and quit wasting my time.
I also work on 100% commission (no base salary) so that may be an incentive.... Maybe if Ford put their dealers on commission they would give a crap about us.
When I bought a truck with a $77,209.00 CN$ window sticker I assumed (wrongly) that I was paying a premium (just like my customers do) for quality AND service. The quality at this point I am fine with. The service is the worst I have ever experienced in my life.
If anyone even hinted at giving a heck maybe it would not hurt so much. Maybe a letter from ford saying sorry your brand new truck was in the shop 20 days in the first 3 months, we feel bad you sepnt 3k on rental vehicles and wasted a lot of your even more valuable time. Maybe my dealer not laughing whan I ask if I can have my truck back today. Anything.
It's not ford....it's the dealer. Give me a freakin break. Are they not FORD dealers?
How do you not equate the service you get from your ford dealer with ford? If ford has no control over their dealers and let's them run around screwing people over THAT IS FORDS PROBLEM, not yours and mine. And it is a problem.
I was (and still am to a certain extent) a rep for industrial HVAC equipment. (A dealer). I never lost a line I didn't want to. When I switched lines my customers switched brands. Why? I give the best CUSTOMER SERVICE in this industry around here period. And I charge a pretty big premium for it. I sell a lot of equipment (over 20 million a year). So my competitors go to my customers directly all the time and try to sell to them. My customers tell them every time, if we can buy it from Darren we will buy it if not beat it and quit wasting my time.
I also work on 100% commission (no base salary) so that may be an incentive.... Maybe if Ford put their dealers on commission they would give a crap about us.
When I bought a truck with a $77,209.00 CN$ window sticker I assumed (wrongly) that I was paying a premium (just like my customers do) for quality AND service. The quality at this point I am fine with. The service is the worst I have ever experienced in my life.
If anyone even hinted at giving a heck maybe it would not hurt so much. Maybe a letter from ford saying sorry your brand new truck was in the shop 20 days in the first 3 months, we feel bad you sepnt 3k on rental vehicles and wasted a lot of your even more valuable time. Maybe my dealer not laughing whan I ask if I can have my truck back today. Anything.
It's not ford....it's the dealer. Give me a freakin break. Are they not FORD dealers?
Laughing Gas
Joined: Aug 2010
Posts: 852
Likes: 12
From: Kentucky
The whole "It's not ford....it's the dealer" thing is a bunch of BS.
How do you not equate the service you get from your ford dealer with ford? If ford has no control over their dealers and let's them run around screwing people over THAT IS FORDS PROBLEM, not yours and mine. And it is a problem.
I was (and still am to a certain extent) a rep for industrial HVAC equipment. (A dealer). I never lost a line I didn't want to. When I switched lines my customers switched brands. Why? I give the best CUSTOMER SERVICE in this industry around here period. And I charge a pretty big premium for it. I sell a lot of equipment (over 20 million a year). So my competitors go to my customers directly all the time and try to sell to them. My customers tell them every time, if we can buy it from Darren we will buy it if not beat it and quit wasting my time.
I also work on 100% commission (no base salary) so that may be an incentive.... Maybe if Ford put their dealers on commission they would give a crap about us.
When I bought a truck with a $77,209.00 CN$ window sticker I assumed (wrongly) that I was paying a premium (just like my customers do) for quality AND service. The quality at this point I am fine with. The service is the worst I have ever experienced in my life.
If anyone even hinted at giving a heck maybe it would not hurt so much. Maybe a letter from ford saying sorry your brand new truck was in the shop 20 days in the first 3 months, we feel bad you sepnt 3k on rental vehicles and wasted a lot of your even more valuable time. Maybe my dealer not laughing whan I ask if I can have my truck back today. Anything.
It's not ford....it's the dealer. Give me a freakin break. Are they not FORD dealers?
How do you not equate the service you get from your ford dealer with ford? If ford has no control over their dealers and let's them run around screwing people over THAT IS FORDS PROBLEM, not yours and mine. And it is a problem.
I was (and still am to a certain extent) a rep for industrial HVAC equipment. (A dealer). I never lost a line I didn't want to. When I switched lines my customers switched brands. Why? I give the best CUSTOMER SERVICE in this industry around here period. And I charge a pretty big premium for it. I sell a lot of equipment (over 20 million a year). So my competitors go to my customers directly all the time and try to sell to them. My customers tell them every time, if we can buy it from Darren we will buy it if not beat it and quit wasting my time.
I also work on 100% commission (no base salary) so that may be an incentive.... Maybe if Ford put their dealers on commission they would give a crap about us.
When I bought a truck with a $77,209.00 CN$ window sticker I assumed (wrongly) that I was paying a premium (just like my customers do) for quality AND service. The quality at this point I am fine with. The service is the worst I have ever experienced in my life.
If anyone even hinted at giving a heck maybe it would not hurt so much. Maybe a letter from ford saying sorry your brand new truck was in the shop 20 days in the first 3 months, we feel bad you sepnt 3k on rental vehicles and wasted a lot of your even more valuable time. Maybe my dealer not laughing whan I ask if I can have my truck back today. Anything.
It's not ford....it's the dealer. Give me a freakin break. Are they not FORD dealers?
Lead Driver
Joined: Apr 2011
Posts: 7,302
Likes: 1,153
From: Edmonton Alberta
Your not paying a premium for this truck. Your paying for the capability of the truck. This is not a Lexus or BMW where you pay for the nice waiting lounge at the dealer or hot chocolate chip cookies when you arrive for service. Just look around, your in the same box as the guy who bought the Ford Fiesta. Do you think you get "special service" from your Ford dealer just because you paid $60k for a truck? nope.
Thanks
Laughing Gas
Joined: Aug 2010
Posts: 852
Likes: 12
From: Kentucky
I understand if the service straight out sucks, but the way you worded it to me was that you expect a higher service because you paid 60K vs. a guy that bought a Fiesta for 19k. Service should be good across the board for a brand. At Ford, its sad waiting rooms that resemble hospital rooms with 2 year old magazines to boot. With Lexus, its a flat screen leather chairs and a nice lady to fix you cookies and free sodas. Oh, good example, Ford:$1.50 Coke Lexus: Free Coke.
Lead Driver
Joined: Apr 2011
Posts: 7,302
Likes: 1,153
From: Edmonton Alberta
I understand if the service straight out sucks, but the way you worded it to me was that you expect a higher service because you paid 60K vs. a guy that bought a Fiesta for 19k. Service should be good across the board for a brand. At Ford, its sad waiting rooms that resemble hospital rooms with 2 year old magazines to boot. With Lexus, its a flat screen leather chairs and a nice lady to fix you cookies and free sodas. Oh, good example, Ford:$1.50 Coke Lexus: Free Coke.
I did word it that way and I did expect too much.
But what I got was nothing. I does not take much effort to pretend you care
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Postmaster
Joined: Aug 2011
Posts: 4,637
Likes: 0
From: Roll Tide, Roll
Well one thing we always tried to do was treat every customer with same respect . A fella may bought a 13,000 dollar car but to him it was like a person who could afford a $60,000 truck. But some times the high dollar ones that were used to make a persons living.
Here's a senario I had my 1st 11 was in for over 100 days. The service manager gave me a loaded lariat 2011 and said drive it like it was yours. I said I may be towing race trailer A lot of miles, and I haul a very lot of oak firewood. His comment was do what you need to do with it. Now to be honest I about felt guilty driving a loaded lariat over 100 days.that wasn't mine.
Story is every dealer is different.
Here's a senario I had my 1st 11 was in for over 100 days. The service manager gave me a loaded lariat 2011 and said drive it like it was yours. I said I may be towing race trailer A lot of miles, and I haul a very lot of oak firewood. His comment was do what you need to do with it. Now to be honest I about felt guilty driving a loaded lariat over 100 days.that wasn't mine.
Story is every dealer is different.
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 738
From: Isanti, MN
I've had my Mustang in the shops three separate times for a total of over two weeks in the shop. It was escalated through Ford's customer service before the first appointment, and the problem was that this minor electrical glitch takes really cold weather to show itself. I had videos that I took, posted on Youtube, and showed to the dealer who in turn sent them to Ford. After the first time in the shop where they couldn't recreate the problem I got a call from a really nice guy from Ford. He was calling to explain to me how they were giving me a free 45,000 mile maintenance plan for my trouble because they couldn't fix the problem right away.
They didn't have to do that, but it made me feel like they really care. After the conversations I've had with people who work for Ford(NOT dealers), from the FSE and engineers to the cusomer support people, I do believe that they really care. But there is a rigid corporate structure that doesn't always act the way it should, and those who care are many times not brought into the equation. I have 9 free oil changes and tire rotations that they didn't have to pay for, and I'm a happy customer.
Lead Driver
Joined: Feb 2005
Posts: 7,922
Likes: 2,642
From: The Great State of Texas
That surprises me.
I've had my Mustang in the shops three separate times for a total of over two weeks in the shop. It was escalated through Ford's customer service before the first appointment, and the problem was that this minor electrical glitch takes really cold weather to show itself. I had videos that I took, posted on Youtube, and showed to the dealer who in turn sent them to Ford. After the first time in the shop where they couldn't recreate the problem I got a call from a really nice guy from Ford. He was calling to explain to me how they were giving me a free 45,000 mile maintenance plan for my trouble because they couldn't fix the problem right away.
They didn't have to do that, but it made me feel like they really care. After the conversations I've had with people who work for Ford(NOT dealers), from the FSE and engineers to the cusomer support people, I do believe that they really care. But there is a rigid corporate structure that doesn't always act the way it should, and those who care are many times not brought into the equation. I have 9 free oil changes and tire rotations that they didn't have to pay for, and I'm a happy customer.
I've had my Mustang in the shops three separate times for a total of over two weeks in the shop. It was escalated through Ford's customer service before the first appointment, and the problem was that this minor electrical glitch takes really cold weather to show itself. I had videos that I took, posted on Youtube, and showed to the dealer who in turn sent them to Ford. After the first time in the shop where they couldn't recreate the problem I got a call from a really nice guy from Ford. He was calling to explain to me how they were giving me a free 45,000 mile maintenance plan for my trouble because they couldn't fix the problem right away.
They didn't have to do that, but it made me feel like they really care. After the conversations I've had with people who work for Ford(NOT dealers), from the FSE and engineers to the cusomer support people, I do believe that they really care. But there is a rigid corporate structure that doesn't always act the way it should, and those who care are many times not brought into the equation. I have 9 free oil changes and tire rotations that they didn't have to pay for, and I'm a happy customer.
Sometimes being polite is better than being right!
Lead Driver
Joined: Apr 2011
Posts: 7,302
Likes: 1,153
From: Edmonton Alberta
That surprises me.
I've had my Mustang in the shops three separate times for a total of over two weeks in the shop. It was escalated through Ford's customer service before the first appointment, and the problem was that this minor electrical glitch takes really cold weather to show itself. I had videos that I took, posted on Youtube, and showed to the dealer who in turn sent them to Ford. After the first time in the shop where they couldn't recreate the problem I got a call from a really nice guy from Ford. He was calling to explain to me how they were giving me a free 45,000 mile maintenance plan for my trouble because they couldn't fix the problem right away.
They didn't have to do that, but it made me feel like they really care. After the conversations I've had with people who work for Ford(NOT dealers), from the FSE and engineers to the cusomer support people, I do believe that they really care. But there is a rigid corporate structure that doesn't always act the way it should, and those who care are many times not brought into the equation. I have 9 free oil changes and tire rotations that they didn't have to pay for, and I'm a happy customer.
I've had my Mustang in the shops three separate times for a total of over two weeks in the shop. It was escalated through Ford's customer service before the first appointment, and the problem was that this minor electrical glitch takes really cold weather to show itself. I had videos that I took, posted on Youtube, and showed to the dealer who in turn sent them to Ford. After the first time in the shop where they couldn't recreate the problem I got a call from a really nice guy from Ford. He was calling to explain to me how they were giving me a free 45,000 mile maintenance plan for my trouble because they couldn't fix the problem right away.
They didn't have to do that, but it made me feel like they really care. After the conversations I've had with people who work for Ford(NOT dealers), from the FSE and engineers to the cusomer support people, I do believe that they really care. But there is a rigid corporate structure that doesn't always act the way it should, and those who care are many times not brought into the equation. I have 9 free oil changes and tire rotations that they didn't have to pay for, and I'm a happy customer.
You got good service - you are a happy customer
I got bad service (in my opinion) - and I am not a happy customer
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 738
From: Isanti, MN
Post Fiend
Joined: Jan 2009
Posts: 6,521
Likes: 11
From: Greenwood, SC
"we believe the dealer is in the best position to make a determination".