Very interesting. My 08 was in the shop for a week getting a new fuel system in the summer of 2010. I had been considering keeping that truck but an $11,000 warranty claim inspired me to trade before the warranty ended. My dealer was great, but that truck cost me a number of $100 deductibles. After reading this thread I am feeling very fortunate to have been covered. I know that another truck went down a month before mine and it was in the shop for a month while ford sampled the fuel. Keep moving your complaint up the line. My dealer was forced by Ford to help pay for a new engine whose owner had run it out of oil. Must be the worlds best whiner.

 

because the facts indicate the water did not come from my fuel system...not my position...the second dealer made that assertion. When I turned this over to my insurance company, I no longer had the fuel sample to further the investigation. Nor the resources...My insurance adjuster said they would test the fuel sample but would likely let it drop after that point.

 

If you are suggesting that I move this further up the line...BTDT...this issue has been all the way to the Ford Dearborn Executive offices..

Regards

 

Actually no. But it does explain why you have your arguments doesn't it?

Ok...we have a person here with DEEP pockets that can write off expenses to the business. A loss is a loss...I'll just charge more on the next job type of thinking. Stores his own "tested" fuel...so has little to no worries for the Bosch failures.

It appears that we are on different sides of the fence...yes indeed. As a single individual consumer with a modest income in the heart of the American economy...on the high side middle class...a 10k bill after purchasing a 60k truck would be very difficult to swallow.

I think it is GREAT that you test your fuel. It also sounds like you test each and every tank full. Again...I think that is great. I'm sure at company expense...but nevertheless...still great.

Maybe the solution for the average single consumer should be...own a 500-1000 gallon tank at home and receive fuel shipments? Then we can test...in the same manner that you do. That certainly seems the position you have taken on the failures. Blame either the fuel company or the owner. Unthinkable to blame FORD. Yes...indeed.

I continue to go back to the failures for GM. Replace under warranty...no questions asked. Start investigating the failures...so a solution can be found to serve our customers in an appropriate and due dilegent fashion. It seems reasonable to correct a design flaw...rather than to dismiss it.

This isn't the FIRST time FORD ever had a suspected design flaw. Ever here of the early modular engines blowing or spitting a spark plug??? Then the 3v modular arrives with a redesigned spark plug. Humm...???


biz

 

What was the official reason from Ford on the denial? I don't think just excess water is your cause either. I was just curious as why the water was in there.

But you agree with what i'm saying about you possibly picking up bad fuel? Alcohol in fuel can do huge damage. What if the fuel truck driver mixed in a winter additive with way too much alcohol or he just mixed up some different fuels? Also there is the possibility that you recieved a bad batch of diesel in your tank. Once again all I'm saying is I just hate to see you have such a sour taste in your mouth over the way Ford handled your situation if it was bad fuel (which Ford cant controll) that caused the pump failure in the first place.

 

I hope your not a business owner. Your way of thinking that a 10K bill is just a write off and no big deal would not make you a good business person. Every dollar counts to me. If I had the same issue I would press the issue till I looked and ruled out every angle.

WE (the company) buy fuel in bulk (4000Gal. tank), sometimes as much as 4000gal every 3 weeks in the summer. Every time that tank is filled by our fuel supplier we let the tank settle overnight then take a sample out the next day and send it to a lab 45 miles away. Usually they will let us know the results in a few hours. Before I got there, there has only been one situation arise in which the fuel supplier brought gasoline and filled our tank with 1100 of gas. Only one truck used the tank between the problem being discovered. Result for the truck.... new fuel system. It was a 6.0 Ford F-350. Since I've been working we have yet to have a problem.
Good luck I guess.


If you want to get your own tank at home thats your issue. But your statement is correct "Blame either the fuel company or the owner. Unthinkable to blame FORD. Yes...indeed. "

99% of the time that is the way it turns out. Not saying this is Rickatic case, but every other case I would say its true.

 

I have a 6.7L truck on its way that I ordered back in early December. Had I seen all of these posts I might not have ordered it. Since I currently have the 6.8L V10 gasser I felt pressured into getting the diesel even with the bad reputation of the 6.4L and 6.0L motors. I just didn't want to end up with less truck than I have now, by going with the smaller 6.2L, after spending 40-50k. I had convinced myself that Ford hit it out of the park with this engine.

We have all seen many vehicle issues start out like this. It is a few people complaining at first and then it slowly grows.

I certainly appreciate posters like Rikatic, whom while he obviously has an axe to grind due to his perceived scewing by Ford, is providing some valid information and keeping an important conversation alive. I know I will be running a lubricity additive from day one due to learning about his and other's issues.

I have looked at some of the Bosch pump data presented here and am disappointed that Ford chose to use a pump with such tight fuel tolerances. Engineers should have put in a better design margin to allow for the variability of fuel but they did not. We all expect our FORD trucks to be OVERBUILT and not made "just good enough".

Is it Ford's fault that there is bad or marginal fuel out there? Absolutely not. However, to not account for that in the design is what is not acceptable. To run something so close to tolerances and them blame the customer when it fails because they pick up fuel with a little emulsified water in it, or fuel that the refiner didn't add enough lubricity additive to, is ridiculous.

To design a system that costs $12k to repair when a customer gets a bad batch of fuel is also unacceptable.

So no, fuel quality is not under Ford's control. How the vehicle reacts to fuel that is out of specifications, how much it costs to repair, and how the customers are treated is completely in their control.

If this can all be solved by me pouring in some power service every tank then so be it but I still believe the pump should have been designed to regularly tolerate fuel that was at LEAST 25% worse than specs...and really should be able to handle 50%-75%. Design margin is an important factor in engineering and obviously something that they missed or couldn't accommodate due to time pressures.


What comes of all of this remains to be seen but if even 1 out of every 500 trucks sold ends up needing fuel system replacements because of marginal fuel you are looking at a serious problem.

I bet that Ford ensured that the engineers that calculated the steel needs and loads for their buildings in Dearborn used an appropriate design margin. Why they didn't here is anyone's guess but may have been due to the pressure to get a new engine out the door. Almost everything else on these trucks is built to exceed expectations. Why short change the pump?

---Aaron

 

Why is ford not installing a better filtration system on these 50-65,000 dollar trucks??? They should warranty the failures... If it is the pump go to a new design! If its the fuel go to a better filtering and warning system!!! This is not rocket science. The "normal" everday driver of these trucks should not have to worry about where they are going to fill up. If that was the case should we 1.) stop at the station 2.) take a sample of the fuel 3.) Wait for the results (days) 4.) if its good after the test comes back fill up or if its bad go to another station and repeat the process. By the time you do this the station has already recieved fuel again. This truck is supposed to be a everyday work horse marketed to everyone in America. If the truck is bought and driven in the US then it needs to be able to run anywhere IN the US without the worries of incuring a hugh repair bill be it failure OR bad fuel quality! When I bought my truck stickered right a 61,000 + 125,000 mile extended warranty I personally was thinking NO WORRIES FOR 125,000 MILES OR 5 YEARS. As of now I am still thinking 5 years 125,000 no worries except if I have a pump failure then just shame on me bc I didnt test the fuel at the station before I filled up. It is a crock! They (Ford) should stand behind the customers who are purchasing the expensive trucks and fix the problem be it faulty pump or poor filtration and warning systems!!!!


Just my two cents though

 

It is a everyday workhorse in America. We are talking about one mans pump failure here. All the "shame ford" people have brainwashed readers into thinking there is a widespread pandemic of fuel pumps failures. Your post has made me quit posting on this topic. Damn.... Stupidity.

 

LMFAO! Stupidity??? Coming together in mass in hopes of getting something fixed or changed is not stupid. Laying a$$ up taking the high repair bill and blaming in on fuel qualilty that has not changed since before this truck ever designed that sir is your own stupidity!!! Hopefully your fleet of 6.7's will have this problem and the best luck to you and your company when you have to pay the repair bill. After that happens I hope you are still 100% in thinking that it is not Fords design flaw or fault!

 

Temporarily closed.

 

After reviewing the thread and thinking it over I changed my mind. There's nowhere good this can lead, so this one's closed for good.