Me either

I am just bitter because I feel I was not treated properly.
Maybe I will get over it.

 

Darren...
I have no idea who your dealer is or if you have ever mentioned it. I work at a dealership in northwest Ontario (very close to Manitoba)
Please don't think of me as one of those Torwanta Ontarioans
Many of our workforce has left our area because the forest industry is about shut down and out of business. They go to Alberta and western Sask to work the oil fields.
My son lives in Calgary.
I get the same story from everyone who goes to a delership out there in Alberta.

They are so busy, so much money, so many buyers, they just open the till and whoever gets to the head of the line gets to buy a truck?

No quality salesmanship or customer satisfaction included. Not needed to (sell?) vehicles out there.
Could this be somewhat true?

If so, my advise is to find a small town dealer with a good diesel tech and I bet they would do everything to keep you happy like you do for your customers..

 

Well, that is probably exactly right
The do not have to do ANYTHING to sell these trucks here.
Every "kid" that works in the oilfield comes in after his frist "tour of duty" and buys a new deisel (I know that is quite a generalization, but not far from true). Drive by any oildfield service company here and they have 10 - 20 of these truck sitting in their yard brand new just waiting to be used. Heck, one of my customers bught 10 of them in Dec to save some tax and they are just sitting there waiting to be used. I bet my dealer has 40 6.7s on his lot. These trucks are everywhere here, can't drive 2 blocks without seeing one.

And yes, every time I took my truck in there were 10 ahead of me. So it probably sat there most of the time. Maybe out of the 20 days they actually worked on mine for 5? Not sure, but I know it took 3 days for them to tell me my air filter was plugged with snow.

I have been fairly carefull not to mention the name of my dealer because I know I expect too much.....

Thanks for the input

 

I don't know what it's like in the other 49 states, but in California, if you get a shop or a dealership that attempts to give you a good screwing on your "expectations" for warranty coverage, recalls, automotive repair, whatever... you go here, and they look into it for you.

Bureau of Automotive Repair, State of California, Dept. of Consumer Affairs

If you leave a good paper trail, save your invoices, take pictures, take videos, keep ALL of your old parts as proof, they will look into it, take it to arbitration, and get 'er done. Perhaps your state or Province has something similar?

Bureau of Automotive Repair, State of California, Dept. of Consumer Affairs

I know it works, someone tore up my whole front end rebuilding it, stripped out bolts to sub frame assemblies, etc. I paid out of pocket after 3 attempts for them, same business to rebuild my front end and keep it aligned, and it was eating tires. The arbitration guy asked me after they had botched the job twice, why I took it to them a 3rd time... and I told him 3 strikes to make it right, and you are out, you can't fix what you destroyed... there is no issue as to who did the damage, tore things up, and went into denial mode. No finger pointing of this shop did it, no that shop did the damage.

At that point, I took the vehicle to a specialist shop, paid full pop, $1500 to make it right and align it, took it up with the agency above, and the first shop with 3 strikes that couldn't do it right paid for every penny to make it the way it was supposed to be, after I'd paid them for it.

YMMV... but I can tell you, anyone getting tons of "freebie" oil changes is being subsidized by everyone else that does pay for the service. Ain't no thing as a free lunch. Same with all the "tune" boys tearing things up, then expecting warranty coverage with putting a stock tune back in before it goes to the shop. If I had employees that I found out doing dishonest stuff like that working for me, they'd be terminated, on the spot, for fraud. If they'd defraud Ford, they'd defraud me in a heartbeat too. It tells a lot about their core values, honesty and integrity not being in alignment with how I want my business and employees to perform.

 

It was done for me by the Ford Customer Service rep on the MUSTANG FORUM that I posted my videos on. We don't have such a rep on FTE, but that's a story for another day and another thread.

Alternatively you can call the number for Ford Cusomer Service and escalate it yourself, you just need your VIN. The FCS folks have been in the loop with everything that's been going on with my car, and they called me regularly when it was in the shop to keep me updated. In Rick's case they were relatively useless because they don't have the authority to overturn something like that, but they do follow up and attempt to take care of the customer.

 

...relatively useless more like totally useless...and rude to boot. I never lost my temper or talked down to them. When I reached the end of the ability of the person I was speaking with, I simply and politely asked to speak to a supervisor. That only resulted in more rude behavior and ended up in me getting a lecture about how I needed to return to the dope of a service manager at the first dealer so he could tell me how to operate and maintain my truck...Customer Service...not hardly...

Shame on Ford

Peace

 

I bought my Ford thinking I would get a good capable work truck. After all Ford claims its a "Super Duty" for a reason. After my experience with Ford, their customer service, etc through my hpfp failure experience I think I'm switching my Super Duty truck to "Special Needs" truck because it needs special fuel, added fuel additive, and alot of luck if you want Ford to cover anything with warranty! Ford chose that Bosch fuel system and they should stand behind their product even if it is made by Bosch! If I had the FX4 package on my truck and the Rancho shocks went bad, Ford should cover the bad shocks even if they are not their own brand because THAT is what they chose for the vehicle. The more and more I read about the non believers on here that think their Fords are the best and those that have never seen or heard about a WIF light is an idiot! My truck started with those messages a week after I got truck!!! My $12k hpfp repair, the honest people at Ford and my Ford 6.7 Special Needs vehicle is going to be sold back to dealer and I can then go buy something that I don't have to worry about a drop of water getting thru the fuel filter system and causing another castrophic failure like I've already experienced!

 

well that sums it up quite nicely...

Shame on Ford

Peace

 

Damn, you have me figured out already

You mentioned in a past thread that you wonder why you left the Denny Andrews plate bracket on. I wonder why too after trying to buy something from them.

 

Then it's fair to say you're not considering another diesel!

 

LOL, always good to add a little humor to these pretty downer threads

Keep your slip tank full with all that free diesel from the rig my friend

 

Two thoughts on this one.

First of all, can you post your VIN?

Secondly, I'm an idiot because with the two Ford diesels I've had I never got bad fuel that set the WIF light?

 

Crazy, I intended that idiot statement to those who have not heard or found any threads about WIF on this forum or others regarding the 6.7 diesel. I didn't mean to aim it at anyone that has not experienced it themselves as being a idiot, my apologies!

I will be happy to pm you my VIN.

 

I am leaning towards a gasser because I'm terribly unhappy with what my $60 grand purchased 4 months ago, had problems from week one, called service at dealer to check everything out and followed everything exactly what they told me to do. Prior to my failure, I asked tech about using the Motorcraft fuel additive and he said "no, no, no, don't use it, it will harm the fuel sytem!" So I had my failure, took 6 weeks to repair, and here I am. Before leaving dealership when truck was fixed, again I asked service manager and the diesel tech that redid the fuel system about using fuel additives after this failure and they insisted on not using it. I opened my manual to the page where it states that Ford recommends their fuel addtive to increase lubricity in fuel for less wear on engine components and they both said they still do not recommend it! I told them, I listened to their crap the first time worrying about this happening to me, telling them for 4 months something was wrong and they would not listen so this time I'm doing it MY WAY whether they like it or not!

 

From day one on both .2011 the service manager supplied me with pm22a. Go figure. He knows what is missing in ULSD. I will use it every time I fuel the truck.