Coming Sync 3 update
Posting Guru
Joined: Mar 2018
Posts: 1,962
Likes: 11
From: Fairbanks, AK
Disclaimer: I'm not a Sync hacker/expert but I am a Unix sysadmin. It looks like to me a single file in the update package was not part of the current version for whatever reason, so it had to check-in, possibly download correct file, etc. Hope it doesn't reoccur.
Junior User
Joined: Jan 2018
Posts: 64
Likes: 0
From: San Jose area
Well. Went back out to the truck to see about the above download and there is no sign that it is now downloading. There is also no record that it tried. it says that the last update check was on 3/3/2018. The version and the build numbers remain unchanged. I guess it was an anomaly.
More Turbo
Joined: Apr 2017
Posts: 628
Likes: 12
From: Madison WI
I'm not sure if trying to update via Wi-Fi is causing issues, but the owner.ford.com page says this for step one of the update. (Bolding and enlarged type is a function of cut-n-paste. No emphasis on my part is intended):
Step 1 of 4
Prepare to download SYNC software update files to your computer.
You will need a USB storage drive to transfer the software update files from your computer to your vehicle.
Make sure the USB storage drive:- is empty
- can hold at least 32 GB of data
- is not password protected
- is formatted exFAT What's this?
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Let us know if your SYNC screen says something else besides 3.0 after the update.
Posting Guru
Joined: Mar 2018
Posts: 1,962
Likes: 11
From: Fairbanks, AK
It's where you used to be really fat but now you're skinny. 
j/k. It's a type of file system created by Microsoft. When you format your USB drive, you should select exFAT as the type (not FAT32 nor NTFS). Clear as mud?
j/k. It's a type of file system created by Microsoft. When you format your USB drive, you should select exFAT as the type (not FAT32 nor NTFS). Clear as mud?
More Turbo
Joined: Apr 2017
Posts: 628
Likes: 12
From: Madison WI
How to check if your USB drive is formatted exFAT
PC users:
- Insert your USB drive into your computer's USB port
- Open My Computer
- Right-click on your USB drive and select "Properties"
- Under File System, you should see "exFAT" displayed
Mac users:
- Insert your USB drive into your computer's USB port
- Open Finder
- Right-click on your USB drive and select "Get Info"
- Under Format, you should see "exFAT" displayed
Posting Guru
Joined: Mar 2018
Posts: 1,962
Likes: 11
From: Fairbanks, AK
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Junior User
Joined: Jan 2018
Posts: 57
Likes: 0
From: Kentucky
I think this is interesting, but I dont know what it means I wish Ford would share more information.
The sync 3.0 version I downloaded from the Ford site last week was JRT-14G381-AL
The version my truck tried to download this afternoon over wifi is JR3T-14G423-CA
I'm not sure what the difference is. Ford owner site still says I have the latest update
Hotshot
Joined: Oct 2015
Posts: 19,687
Likes: 12,812
From: Wyoming
To ensure I'm not accused of hijacking the thread with completely useless information...
When you format a USB drive as exFat be sure you use the default cluster size. I know the folks in the military like to see a big cluster but in this case Sync doesn't seem to like big cluster sizes. The unzip to a drive with a non-default cluster size will work just fine but Sync won't read the drive. At least mine didn't. I used a 16 GB USB drive and once I went with the default cluster size it worked just fine.
Tuned
Joined: Sep 2016
Posts: 347
Likes: 12
I ended up doing a master reset to get my install to complete, and it completes in the expected timeframe and tells me to remove my USB drive and it will be completed upon next restart. Next time the vehicle restarts it defaults back to version 2.3. Am I taking crazy pills?? It has done this twice in a row, so I have no idea what to do to make it install.
Freshman User
Joined: Jul 2004
Posts: 44
Likes: 0
From: Dallas
Anyone else have this problem? When on the owner.ford site, and click on the "Begin Sync Update" to download to the thumb drive, it just has the spinning circle and seems to lock up at that point? What am I doing wrong?
Thread Starter
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Logistics Pro
Joined: Dec 2004
Posts: 3,541
Likes: 5
From: Weatherford Texas.
I think this is interesting, but I dont know what it means I wish Ford would share more information.
The sync 3.0 version I downloaded from the Ford site last week was JRT-14G381-AL
The version my truck tried to download this afternoon over wifi is JR3T-14G423-CA
I'm not sure what the difference is. Ford owner site still says I have the latest update
Junior User
Joined: Jan 2018
Posts: 57
Likes: 0
From: Kentucky
Hotshot
Joined: Oct 2015
Posts: 19,687
Likes: 12,812
From: Wyoming
Disable ad blocker and popup blockers. Try a different browser. Just throwing out ideas. I had a similar problem in Chrome (very tight security enabled) and I think I switched to Internet Explorer (almost no security enabled).