Bed Liner Delay
Junior User
Joined: Jul 2016
Posts: 59
Likes: 0
Mine was escalated on chat as well and someone emailed me saying they will reach out to me on Monday.
"My name is Amber and I am assisting Leah, the Ford Customer Service Manager (CSM) for your area. It is our responsibility to work with you and your dealership to facilitate a resolution to your concern. I just reviewed your case and I'm sorry about the delay in your ordered 2017 Ford F-350s arrival. I am looking into this matter on your behalf and anticipate having additional information by 12/5 and will follow up with you by 5 pm on this date."
"My name is Amber and I am assisting Leah, the Ford Customer Service Manager (CSM) for your area. It is our responsibility to work with you and your dealership to facilitate a resolution to your concern. I just reviewed your case and I'm sorry about the delay in your ordered 2017 Ford F-350s arrival. I am looking into this matter on your behalf and anticipate having additional information by 12/5 and will follow up with you by 5 pm on this date."
Senior User
Joined: Sep 2016
Posts: 420
Likes: 0
From: Antelope, CA
Mine was escalated on chat as well and someone emailed me saying they will reach out to me on Monday.
"My name is Amber and I am assisting Leah, the Ford Customer Service Manager (CSM) for your area. It is our responsibility to work with you and your dealership to facilitate a resolution to your concern. I just reviewed your case and I'm sorry about the delay in your ordered 2017 Ford F-350s arrival. I am looking into this matter on your behalf and anticipate having additional information by 12/5 and will follow up with you by 5 pm on this date."
"My name is Amber and I am assisting Leah, the Ford Customer Service Manager (CSM) for your area. It is our responsibility to work with you and your dealership to facilitate a resolution to your concern. I just reviewed your case and I'm sorry about the delay in your ordered 2017 Ford F-350s arrival. I am looking into this matter on your behalf and anticipate having additional information by 12/5 and will follow up with you by 5 pm on this date."
Cargo Master
Joined: May 2007
Posts: 3,336
Likes: 4
From: Western New York
I do not have the Ford bedliner and I do not have my truck. The case has been escalated 3 times since September and nothing changed other than getting weekly calls from humanoid robots in customer care with what appears to usually be erroneous information. So maybe the truck will be here this week, they have been back pedaling ever since missing the 20NOV date which was months too late in the first place. Please, just give me a correct answer. Please, if you are investigating the case actually do something to make this happen.
Junior User
Joined: Aug 2016
Posts: 54
Likes: 0
From: Nj
That's funny. I'm suppose to receive a call Monday also. When I called Ford today the lady told me "I have an ETA for you!" I almost dropped my phone. But she continued reading the notes and said "I'm extremely sorry. The ETA was Nov 4th. " Then she continued to say how sorry and unusual this was 
So she said someone will call me Monday.
So she said someone will call me Monday.
Well I got my call. And............................................... ........ Nothing. No new ETA. No new info. Just a person on the phone who is very sorry and looking into this for me.
Junior User
Joined: Dec 2016
Posts: 78
Likes: 0
I was contacted by my dealer this afternoon to let me know why my Truck that was built on 10/19 is still at the factory with no progress, and an ETA that hasn't been updated. From a bulletin that was released from Ford today to dealers, the plant has been overwhelmed with factory spray in bed liners and they can't keep up. It was projected that by 12/31 they would catch up with their backlog, and that built retail orders would be prioirty. My dealer is looking into if orders can be shipped without the liner and the cost be deducted from the sticker. 
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Cargo Master
Joined: May 2007
Posts: 3,336
Likes: 4
From: Western New York
Don't put much faith in anything they say. None of them can tell the same story and none of them can get it right. You will get your truck when they feel like it and not a minute sooner!!
Laughing Gas
Joined: May 2015
Posts: 1,117
Likes: 2
From: Hatfield's side of river
My truck was built on 11/23, with bedliner also. Today my dealer said the same thing, that my truck is in transport and is due by 12/13. He said that transport has to bring him 3 Super Duties and that they will probably wait to try to get all three on the truck.
During our conversation I found this interesting. He said that Ford has "runs" on these trucks and that this week they may be running extended cabs with gas engines, then next week it may be crew cabs with diesels. This explains the jumps in VIN numbers with trucks coming down the line as they are assigned chronologically as they take the orders, but if a diesel CC truck is ordered in a week when they are running regular cab gassers they wait their turn.
During our conversation I found this interesting. He said that Ford has "runs" on these trucks and that this week they may be running extended cabs with gas engines, then next week it may be crew cabs with diesels. This explains the jumps in VIN numbers with trucks coming down the line as they are assigned chronologically as they take the orders, but if a diesel CC truck is ordered in a week when they are running regular cab gassers they wait their turn.
Senior User
Joined: Apr 2016
Posts: 308
Likes: 1
From: Ann Arbor MI
I do not have the Ford bedliner and I do not have my truck. The case has been escalated 3 times since September and nothing changed other than getting weekly calls from humanoid robots in customer care with what appears to usually be erroneous information. So maybe the truck will be here this week, they have been back pedaling ever since missing the 20NOV date which was months too late in the first place. Please, just give me a correct answer. Please, if you are investigating the case actually do something to make this happen.
Laughing Gas
Joined: May 2015
Posts: 1,117
Likes: 2
From: Hatfield's side of river
Rasalas. have you considered cancelling your order and starting all over again? I know it's kind of like being on the telephone and someone puts you on "hold" for an extended amount of time. You hate to hang up because you know they have to come back any minute. But, this case is awful to say the least, and everyone on here feels bad for you.
I would to tell my dealer that if they don't produce the truck in one week, Ford has lost my business, for good, and follow through with it if they don't.
You Sir, are a good man!
I would to tell my dealer that if they don't produce the truck in one week, Ford has lost my business, for good, and follow through with it if they don't.
You Sir, are a good man!
Cargo Master
Joined: May 2007
Posts: 3,336
Likes: 4
From: Western New York
Rasalas. have you considered cancelling your order and starting all over again? I know it's kind of like being on the telephone and someone puts you on "hold" for an extended amount of time. You hate to hang up because you know they have to come back any minute. But, this case is awful to say the least, and everyone on here feels bad for you.
I would to tell my dealer that if they don't produce the truck in one week, Ford has lost my business, for good, and follow through with it if they don't.
You Sir, are a good man!
I would to tell my dealer that if they don't produce the truck in one week, Ford has lost my business, for good, and follow through with it if they don't.
You Sir, are a good man!
Yes I almost cancelled and started over. Yes I sat in the Fiat dealer's chair until I had to go outside and puke after seeing their offerings. 50 years with Ford and I almost walked away but I recognize the quality of the truck and I believe wholly that Ford does not care about the individual anymore, only the sales numbers for the stockholders. The philosophy of Henry Ford has been displaced by a bunch of greedy number crunchers who know they have a desirable product, so keep on putting out the trucks and damn the individuals whose orders fall by the wayside. Who needs them anyway?