You're right about this. I got a picture of the text chain from my dealer to his Sale Zone Manager (whoever that is), and the rep stated that they are all working overtime to clear the backlog, and it will be completed by Christmas. Maybe that will be my Christmas present this year. Sure makes it easy on the wife.

Additionally, the rep stated that they are attempting to clear the retail orders first, but that statement is probably not worth the screen I read it on. As far as I'm concerned though, it is very easy for them to simply say "We are doing everything we can to get your truck ASAP. I have put in a request to move you to the front of the line based on the delay already, and they are working overtime to get it done. Your truck has a code red attached to it, which puts it ahead of all others." [This was not said, it is an exaggeration...he did say he put in a request to move me up, but again, what does that mean?]

There isn't much I can do to verify that...I can only shake my head and thank him for the hard work. Bottom line, it is simply a waiting game now. As long as my truck shows up to the lot with less than 10 miles on it, I will know someone just wasn't out on a joy ride.

Hang in there boys!! We will get our trucks soon!! (I am really only saying this to make myself feel better...I am extremely dissatisfied with Ford at this point...)

 

Let's just pour a little gasoline on the fire.

Were any of you given a firm delivery date? Any time that I have ordered a vehicle all that I usually get is "delivery is usually 8-10 weeks". No promises.

If Ford promised you delivery on a date certain and did not deliver, then you have a legitimate complaint.

But if you were not promised a date specific, Ford has not broken its promise to you (as it never made one) and you really do not have anything to complain about.

If you are now a dissatisfied customer, then cancel your order and buy something else. Vote with your wallet. That is how capitalism works.

 

I am not dissatisfied with the product, or at least I don't think so. I am dissatisfied with the corporation. I put money down and committed to a vehicle sight unseen with no real specifications and a bunch of advertising promises that would make Peterbilt shudder. Not everything came true but the truck is still quite acceptable BUT having placed an order in April and watching truck after truck ordered in June, July, August, September and October being delivered and it has taken me numerous contacts with Dearborn, MI and my salesgirl repeatedly trying to coax the regional rep and everyone getting promises and no results. Early August build, yea right. Late August build. Moratorium on all builds due to parts and vehicle backup. Finally scheduled on the 21st of Sep for a late September build. Never happened and delayed again until early November build. Never happened. Then 7Nov build promise. Then 9 Nov, then finally 14 November built and on the ramp. Dearborn customer service said the vehicle would be at the dealership by 21 November. Then 4 December. And now it is 6 Dec. Promises and broken promises for months. "We have a parts constraint." "We are out of that item" "We have too many vehicles scheduled and have to hold some back." Bull Crap. VINs indicate there have been close to 100,000 trucks built and I guarantee there are enough of the unobtainium parts to have completed mine and several others who ordered early and are still waiting. I look at the options on the trucks shown on FTE and recognize everything I had wished for: my mistake was ordering early with the expectation the project managers and supply chain operators could produce vehicles in a fair and reasonable manner. For had the debacle of the F150 rollout to identify and circumvent the problems they face today. I had hoped that my $70K investment would at least see a few sunny days before winter. There is now 16" of snow on the ground and the road covered in brine and brackish salt water just waiting to baptize this investment. So stick up for your beloved company. I have owned Fords since 1963. I believe in the product but I can no longer tolerate their management. DON'T put me in the back of the bus.

 

Got call from salesman today, spray in liner being blamed for my delay as well.

 

If you go to a restaurant and the service is terrible, do you go back? Even if the food is terrific?

If the restaurant is the Soup ****, then I guess your answer is "yes".

 

For what it's worth, my sympathies are with you. I visited my dealer today after driving halfway up the country to up here in Illinois. Long story short...my salesman said I would probably be flying my wife back to Ft Stewart this coming Monday. I told my father and wife today that when it comes to this purchase...I am so very over it. There is nothing fun about it anymore, there is not a lot of pleasure in it.

So in other words,

 

Everybody loves a good fire poker, so I'll respond. As far a "firm" delivery date, no, one was not provided. I'm not sure if you've ever ordered a vehicle from Ford or not, but you typically will get a build date (week), and once it's built, you will receive an ETA. Not to insult your intelligence, but just in case you don't know, that stands for ESTIMATED time (of) arrival. So, once again, to answer your question, no, I did not receive a FIRM delivery date. With that said, I would love for them to at least update my ESTIMATED date, instead of leaving the date as a week ago. Heck, update it to January 1st and allow me to be surprised it came early!!
Yes, and I certainly love capitalism. I love when people complain that athletes get paid too much money...we do it to ourselves. We pay the high costs of the tickets to see the game! If we stopped going to the games, their pay would decrease since the demand would decrease. So, back to the discussion of voting with my wallet...I wish it would make a difference, but has already been proven with 1000 vehicles backed up at the bed liner place, my one vote wouldn't make a dent. The demand is simply too high...but thanks for your advice!

On a side note, I know emotion is hard to show via text, but I wanted to let you know this was all in good fun. (Hence the multiple emojis) This was not meant to sound argumentative.

 

After reading this thread I called my dealer. He checked and it's in transit.
I had an original build date of Nov28.

 

Absolutely...I have lost all the excitement I had when I ordered the truck. I'm sure it will all reappear when I get it, but as of now, it's gone. right back to you!!

 

I feel for those who have waited since spring, but I wonder if dealership took advantage of you. I tried to order early august and salesman said it would be end of september before Ford would take orders on the 2017 SD. He called me towards end of setember, came in spec"d truck out, and order was submitted on 10/3. I don"t see how you could have ordered in april.

 

I guess you have never flown American Airlines.

One time, they insisted that my flight was going to leave on time. At the time, I was looking out the window at my plane. The mechanics had one of the engines partially disassembled and sitting on the tarmac. This was 30 minutes before departure.

Back on topic. I suspect that your ETA has not been updated because Ford simply does not know. Rather then bumping it, then bumping it, etc., Ford is just leaving the date alone.

So how many trips to the Soup **** have you made?

From a single acorn, a mighty oak tree grows.

Handing the poking stick back to you.

 

Lets hope by cranking up the bedliners completed per day to catch up, the quality of the bedliners don't suffer. I will definitely look over my new truck with a fine tooth comb before completing the sale.

 

The quality of the Ford bed liner already suffers. The bed isn't prepped before the bed liner is sprayed on, and the coating is thin.

 

Agreed. The X-Liner is a better product in all regards.


biz

 

I do not need to prove to you that my order was placed on Aptil 19, 2016. So don't believe it if you don't want to. If you read my post I indicated that Ford was scheduling builds in early August, then there was a hiatus because of a total cluster truck at the Louisville Truck Plant. Among other things they had neglected to tell the plant in Mexico making the wire looms (wireharness) how many and how fast they would need them. Some days the line was only producing 25 trucks and they sent the shift home due to "parts constraints." So after this 3 week hiatus they resumed "picking up orders" for build. And so as to catch up with the demand thousands of early orders were cast aside without regard for any of us. But the new orders? Pushed on through and smiles on many faces while others fester in the weeds. Shame on their project management.