3 weeks to paint it?

Where do they send it to paint? China? Japan? Siberia?

 

Probably to Tiajuana

 

Read the last part of my statement

 

Just reread, they should switch internals out. They mush have a big problem with all of them then.

 

I'm sorry,I just couldn't do business with a outfit like that.....I don't care how good the product is. Customer service is job 1

 

The guy that paints blue is busy? Maybe

 

Dave tells me that he is having trouble with his account here on FTE, so he asked me to post this for him rather than keep folks in the dark needlessly while he gets that corrected:

******************
Hey guy's - as a business owner, I don't always have the time I'd like to have in order to gain intimate knowledge of the individual transactions that occur in my company.

I gained knowledge of the issues discussed in this thread since Ed over at FICMrepair.com privately reached out to me back on the 10th. Of course, I immediately swung into action.

Now I see some wondering about our customer service. I'll be the first to admit that we haven't always had product on the shelf like we'd like to have and of course we have a perfect example here. While it's true that we are working like crazy to better our lead times, that doesn't help a customer with an active issue NOW when I simply don't have a way to get manufacturing done any sooner.

Several months ago, Ed worked with us to become a stocking distributor of our products as another way of minimizing these lead time issues. We just recently shipped him yet another pallet of our product that, it just so happens, includes a singular blue-anodized 270XP alternator.

I've confirmed that Ed is open and quite willing to ship out that unit to Living Large now rather than have Living Large wait even longer to get going again.

Let there be no doubt - we are committed to our customers.

Thanks so much for all the support over the years. You guys make the difference.

If ever anyone has any issue with us, our products, our positioning in the market, or anything else, you are absolutely free to contact me directly at 951-536-8122.

Dave Baird
President/CEO
DC Power Engineering
************************
So...LivingLarge - if you'd benefit from getting that blue anodized 270XP sooner than later, give us a call at 515-897-4459. We just need your name and address. With that in hand, we can ship you a replacement out at no charge TODAY.

Hope this helps!

 

Does Living Large get a discount taking a lower amp alternator in exchange for the defective 320?

Josh

 

I have no idea, Josh. Maybe Living Large can tell us when the dust settles.

That said, I firmly believe that the XP series is a DRAMATICALLY better alternator than the SPX series. The unit being sent to him, whether from us or DC Power directly when it comes in - the anodized 270XP - goes for $683.98. The anodized SPX unit goes for $694.90.

I'm not at all surprised that DC Power stepped up for him. They are a solid company with a 25 year history, just a bit slammed right now.

 

Yeah, seriously....

On another note:

Dave should sit down and read through this thread so he has a clearer underdstanding of DC Power's reputation FTE.

If he's still having trouble with his user name and/or password, I'll be more than happy to reach out to the admins and get his account fixed.

Please PM me his user name and I'll do the rest. Thanks.

 

I've dropped a note to him asking him for his user name and will advise you via PM when I hear back.

Thanks!

 

No problem at all!

 

ED my SPX-I was and still is $749 plus paint...
The new prices leaves the spx-I the same where the 270 is now at $578.95 plus paint.
Money is not important to me, doing the right thing is.

Let's see what happens when all said and done. Tic-Toc

 

Bwahahahahahahahahahahahaha

Now back to the regularly scheduled program

 

Didn't internalize that you had the SPX-I.

Your order didn't come from us initially (I won't harass you too much for that...<grin>), but let us know if we can ship you out the replacement from our stock!

Ed