I think this whole thread is terrible on both sides.

DC Power: would you be willing to share your defect rate per units sold? Where I'm going with this is that "every company" has defects from time-to-time. As well, "every company" will have less-than customer service experiences. This is always unfortunate for both sides - the customer can always just spend their money elsewhere; and, the company will hopefully learn & improve.

What sucks to me, though, is how a small minority of experiences can be posted online & have the potential to ruin a company's reputation ... putting folks out of work & so on. When, in reality, there are probably several thousand "happy customers" out there who typically do not share their experience.

In my opinion, I don't think DC Power (or anyone representing DC Power) has any obligation to donate or re-direct cash to anyone's "friend" for any reason. Simply make things square with the original customer & move on.

This whole thread reminds me of the 'ole saying ... "the loudest wheel get's the grease".

 

I run an internet company and have a supplier exactly like DC Power. The real shame is that it took public humiliation to get the ball rolling after they already said they would take care of it. This matter would have taken no more than 30 minutes time and a small effort to correct to the customers satisfaction. The fact it took this long and the stories that other people have shared, not just one, several including myself for a set a battery cables is unsatisfactory. I agree that a squeaky wheel gets the grease, but how many does it take.... to many in my opinion! You can spend your money there, I will not make the same mistake twice.

 

Dave,

I certainly didn't mean to imply that you had a crap company OR product. I've been in the parts business a LONG time and I understand the intricacies of customer service well. I'm glad to see you here taking care of it personally.

Tim

 

Sorry Tim, my comment was not directed to you on this matter. Well, its now Monday morning here in So Cal and as i stated in my last thread I will personally donate the $200.00 to Apocalypse because it appears to be a very important matter to LivingLarge. I respect that, but we have contacted all parties involved and have not received the requested information.

Just to clear the air, if thats at all possible, with those who are so quick to judge a individual or company without first fully understanding the company and/or the individual they are dealing with is pretty sad. I guess it easier to come onto forums like these and bash a company even when they are trying to take care of individual situations as they arise such as these.

D.C. Power Engineering Inc. is a 4.5 star rated multimillion corporation located in Riverside CA. Our customer base in mainly in the Military and Transportation industry. I incorporated in 2007 after being a sole proprietor for 20 years. In the beginning my main focus was to provide the finest, most reliable, high output alternators for our fine men and women of the US Military. Being a former Marine myself, I feel great pride knowing that our troops were safe in the tactical vehicles we provided alternators for. After incorporating in 2007 i decided to bring this technology to the general market. As a result my company started growing at the rate of 65% a year. Two years ago this company introduced it's products to motor sports market and as of the last major race, which was Baja, 8 of the top ten race teams all were D.C. Power equipped, including the top three. Since that race the other two have now equipped there race teams with our product. I knew that it was going to be a challenge to provide not only product but customer service as well. We are still in this challenge today, so as of January of 2015 D.C. Power Engineering Inc. will be transitioning its focus to just manufacturing the finest aftermarket alternators. We are going to be putting together a comprehensive distributor and dealer network to better serve the general public needs with not only product but the product knowledge to better serve our valued customers, which is YOU! Shortly after the first of the year we will be launching a new website with technical and service data for all the application we offer product for. I would also like to provide a tech hotline in the event your distributor and/or dealer is unable to assist you with technical or application questions.

Ed at FICMrepair.com has been truly amazing for us. He has become one of the main distributors to the Ford Truck Community. We have had our challenges making sure Ed has products and the product knowledge to better serve the customers of D.C. Power Engineering. It is a new learning process but I firmly feel however, that once the kinks are out and we ramp up our production efforts all will be well for the most part.

In closing, I would like to address one of the questions here on the form, which was our percentage rate of failure. Im not here to brag, but it's less that 1%. My company uses only "OEM" components to manufacture it's products. Since this isolated incident with livingLarge, I have suspended all related "Valeo" sales that uses that regulator until "Valeo" itself, re-releases the updated and/or fixed part. I could use a Chinese aftermarket regulator but that's not who we are or what we stand for!!!

I employ 8 valuable staff members here at D.C. Power, which I am fully aware is not enough but ramping up production requires capital and penitence. Two of our vendors are 90days from date of order before i see product, others are 45 days. We are getting past that period now and will be adding staff as the new year progresses.

I hope you all have a Merry Christmas and a happy and safe new year and most of all thanks for all of your business and support through out the past year. I promise 2015 will be bigger and better than ever. Maybe not perfect but better.

Best regards,
David Baird
CEO/President
D.C. Power Engineering Inc.

 

Quote:
Originally Posted by LivingLarge
Call him right now!
From APOC....
I've called 3 times now and I just sit on hold. It plays music for exactly 3 minutes and then goes to voicemail I tried dialing the operator, sales, and tech support and all 3 did the same thing. I'll keep trying though, I'm taking a break for the next hour or so from the cold outside so I can try over and over again

 

Apocalypse, Your check is in the mail. Its Monday here and only having one staff member answering the phone but we have your information now and your "Donation on behalf of LivingLarge is on the way. Just FYI LivingLarge, if Apocalypse would have actually left a message it would have been returned. Time: Dec 8, 2014 11:14:52 AM Click attachment to listen to Voice Message. This is the only phone call made and the message that came in was no message attached.... Just blank.....? and its the only one received. Like i said in my last post, you need to know whom your dealing with. I have a very good phone system so don't tell me you called three times. Anyway, good day and hope this helps you out APOC....

Regards,
Dave

 

Wow...

Josh

 

Got three alts from DC in the last two years. None worked, paid a trusted mechanic to install the second one and test it. Dud. DC even wanted to argue about the def of OEM.
Tired of paying shipping $70 so far. I give up, have no confidence in DC Alts. DC wins.
Won't even make a good boat anchor.

 

May be a good time for this Thread to be Closed.

 

Closing threads works for threads that become unruley... this thread is still about customer service and product quality. Informative for both parties...sellers and buyers, otherwise no communications would happen and members would be none the wiser. This is a great way to advertise business and products available to members readily displayed for all to see. In exchange, sellers get immediate feedback on products and can see a trend that may need countered by improvements in product or price.

Not every sale goes correctly and I believe that that would be the preferred path. Bumps make change happen faster, its how the bumps are fixed or not that define a company and its service both in product and relations with customers.

A place to go for someone that may not be inclined to directly confront something or someone or may be overly intimidating gets a chance to have their words heard.

This place rocks

 

Jan 2012 post:

Alternator gone, I think. This will be number 4 in about 2 years for the NAPA super delux lifetimer.

Sept 2012 post:

Yes, you are right. After three from NAPA I decided to up the ante and go for a big boy alternator, DC Power Engineering. Got the 190AMP. I'm thinking it's not the alternator.


Post above:

Got three alts from DC in the last two years. None worked


I truly think you need to closely examine your electrical system for that many alternators (seven) to go bad in 4 years.

So - in the vein of being an open forum able to professionally discuss experiences ......................

While no alternator company can boast a totally clean record of no failures, The DCPower alternators have been among the top in performers and, although I haven't looked recently, at least as good as anyone else in reliability. The main complaint over the years was customer service.

I have posted that I had a brush issue and DCPower was not responsive at first. Since then, they have (recently) taken care of me - outside of the warranty period.

IMO they (Dave) are making a big effort to improve their customer service - based on his responses here.

Was it this thread that opened their eye's - who knows, but changes have been made (and are being made) and I personally believe that time will reveal the effectiveness of those changes.

I know that when I have felt/been burned in the past, it is hard to go back to doing business with that company (going through some issues on a 7.3L HPOP that have frustrated me for awhile). So ....... many won't change their opinion - even if DCPower does make an effective change in customer service. That is completely understandable and justifiable (especially after having multiple bad experiences), but we would all benefit from DCPower changing their company into one that has a great customer service. Ed has stated that they do support him well, so I believe that they can and are making that step for us (individual customers).

 

Some people view a forum as not real or accountable, discussions will stay open for now.

 

Never really thought of it that way, thanks for the different perspective.

 

Please contact me directly, in fact, anyone wanting to discuss charging systems with me can call me @ 951-536-8122. I don't know how many business owners that would open their personal line to insure your not only getting the correct alternator but give you personal tech support.

Lynnmcmahan, if you would like to take the time to call we can go over your vehicle. It possible that you do not have the correct alternator for your power needs. Other somewhat simple things could also cause problems with the alternator. Having a trusted mechanic is great but charging systems can be hard to trouble shoot if you don't know what to look for.

Look forward to your call,
Dave

 

Went to pick up my 250 alt from my friend and elect guru here locally and got on this came up, he gave DC the thumbs up on quality......that's pretty good in my book