Hi Michael - It is truly my pleasure to be part of getting you a solution. We order the DC Power product by the pallet to avoid the very supply issues that we are seeing here in your case.

If you change your mind and would like to see the replacement from us, just drop me a line.

Like I've said time and time again, my company doesn't do anything special over here. We just treat our customers - and even the periodic prospect -the way that we'd want to be treated.

 

It's an issue with warranty work and not a new purchase and the very reason I went elsewhere for my new alternator.

DC has a serious black eye all across the internet when it comes to customer service and warranty repair.

Josh

 

Got an email from DC on Friday, they expect the housing back from powder coating this Wednesday then will be assembled and shipped to me.

 

So how about the Mecham alternators? Any updates? I believe I will be ordering one of there 250's shortly..

 

I have the Mechman 240 amp S Series. Works great so far so good.

Josh

 

Hi Everyone, I am Dave Baird, the President and CEO of D.C. Power Engineering Inc. After having to create a new user account i am finally able to post replies to questions and concerns you may have concerning our product. Just to tell you a little bit about myself, I have been a mechanical and electrical engineer for the past 27 years. I served my country for 6 years in the Marine Corps. I have been in business since 1983. I first started off as Dave's D.C. Electric in 1990 and incorporated in October of 2007 as D.C. Power Engineering Inc.

First off, I would like to thank Ed at FICMrepair.com for their help and support while we here at D.C. Power gearing up for 2015. All of you that have our alternator under your hood, i'm sure, are very pleased with our product. However for the few of you that are having or had issues, i am here to help. Our company goal is to manufacture the finest product using only OEM quality parts. We are also a co-manufacturer with the largest rotating electrical manufacture in the world (Denso). All of the product we sell is 100%, electronically, OEM. We have access to the parts needed to manufacture high output only available thru the OEM manufactures. Our alternators are not rewound, reworked and assembled with aftermarket Chinese parts to get higher output. D.C. Power's alternators are of the latest technology developed by the OEM's for todays markets. The issue we had recently was with the Valeo (SPX) series regulators. The OEM regulators were pulled from production by Valeo because of a Mosfet chip problem. How many made it into the field, no one knows, not even Valeo. This is why I am replacing defective units with either our OEM, HD, or Denso XP series until the issue with the regulators is fixed.

I am aware of the current internal issue that is causing some of you to be worried about the integrity of this company. We are growing at such a pace that sometimes its next to impossible to get to everyones inquires and questions. I am working to add customer support staff to better improve on answering support issues. In the meantime i will be checking in on this forum and others to answer questions and tech support. Ed at FICMrepair.com will also answer questions about sales and service issues if they arise. I appreciate all of your business and look forward to continuing supplying the "biggest and baddest alternators on the planet".

If in the future you are having any issues wether they be status of orders or tech support feel free to e-mail me personally at dave@dcpowerinc.com. or contact Ed at FICMrepair.com. I will do my best to have your questions or concerns answered within 24hrs.

Thank you all for your business,

David Baird
President/CEO
DC Power Engineering, Inc.

 

Sir, Sell me on your product. Why should I buy a alternator from you and not Mecham. There alternators are more reasonably priced.
Kevin Freemire

 

Hi Kevin, to coin a old phrase, you get what you pay for.... Our product is 100% OEM. First off we have a two year warranty with no milage. The only thing we do not warranty is abuse and or misuse. Meaning, don't turn it into a charcoal briquet..LOL. Secondly by using OEM components they are serviceable outside the warranty period. You won't have to send it to us for service unless you wish to. Any reputable service dealer will be able to work on the alternator. These do not have special windings, rewound rotors and aftermarket rectifiers and regulators. Ours just have the latest Heavy duty OEM technology available on the market today... PERIOD! Kevin, just out of curiosity, which alternator were you interested in? I can give you all the performance information on any of our alternators. We also computer test all of our product to ensure the quality of the finished product. We really do set ourselves apart from the other companies out there and the added value of a superior product is well worth the investment. I would be happy to help you with making sure you have the correct alternator for your needs. If you haven't notice we do not build on a Motorcraft platform, 3 or 6G. Ford Motor Company has in fact changed to Denso in the last couple of years. Geeee... i wonder why? Doesn't take a rocket scientist to figure that out. We use the Delco Remy OEM Heavy duty components in our OEM and HD series alternators just like the factory uses in their heavy equipment OE alternators. I hope you and others see the value in D.C. Power alternators and not just price. We are the "REAL DEAL".... Kevin, thank you for opportunity to earn your business.

Thanks, Dave

 

I wouldn't come into a Ford Forum and bash a Ford product.

And with that attitude you might want to update your info page on the website to reflect your thoughts on the 3G and 6G since you state how those platforms are used in OE builds

https://www.dcpowerinc.com/dc-power-vs-competition

Josh

 

We often read that an alternator was installed incorrectly and not covered by the warranty... how is that possible? Also, why does it take months to get one, same for the battery cable kit, mine took 3 weeks?

We do realize that FICM.com is trying eliminate the long delay in filling orders, but that's his solution to help the members here to obtain your product in a reasonable time.. what's your solution?

 

i'm not bashing Ford at all! I own a 2013 platinum with a 5.0L V8 and guess what...... It has a Denso alternator in it...! Go figure! If you have tried to buy a new 3, 4, Or even 6G, they are all either rebuilt or a aftermarket units, even thru the dealer. They basically do not exist in the newer trucks. I'm just letting everyone know we can supply the latest and greatest out there. We are working on lead times and adding more inventory. It's real easy to obtain aftermarket parts from China to build Motorcraft platform alternators on. Working with the OEM's, it takes time to ramp up production. I just ordered enough product to build another 100 units yesterday. Denso takes 90 days when adjusting orders and Remy is 45 days. You are all entitled to your opinions but my intension is not to bash any product, I'm just stating the facts. We chose to use the Remy product intended for HEAVY DUTY off road equipment and BIG RIGS. If Motorcraft had a Heavy duty division i would test it out to see if would meet the D.C. Power Engineering standards.

Now, here is a did you know segment of my post and then i have to get to work. With any alternator, even ours, they are subject to failure for two main reasons. First off, alternators are NOT BATTERY CHARGERS! They are Battery maintainers. Its the alternators job to keep up with battery load. Example of this simple.. if you have a 100amp draw you better have 100amps coming out of the alternator. Dead or BAD batteries are often the cause for burned up alternators. Improper cabling is another culprit. The easiest way to test this is to measure voltage at the alternator with full load (meaning everything turned on). Then meter the voltage at the battery. They should be the same, if not, your cable does not have enough carrying capacity and needs to be upgraded. Lastly GROUNDS are just as important a the positive cable. Remember your completing a circuit so grounds are just as important. One other big mistake people do is if they have dead batteries and just jump start the vehicle it puts the alternator in immediate risk for failure due to excessive load. Hope you all have a great day and ill be back later to answer any other question you my have.

Thanks,
Dave

 

Thanks Dave I appreciate your reply. At this time I am going to go with the Mecham alternator. I just cant seem to find anything wrong with them (on the internet anyway) and my budget demands the lower price. Good day sir!

 

6-8 months ago I purchased a DC power XP 270 alt thru Ed at FICM. I had calld DC Power a couple times and asked some questions and was happy with their service. The Alt came in the time that I was told it would take. It has been working as it should. I could have purchased a different one but feel comfortable with the decision I made. Dave thanks for your comments on this forum.

 

Thanks for the kudos, ithaca! The XP line is rock solid and kept in stock by us. I run the 270 in my own truck and love it!

 

Tic-Toc Tic-Toc