Which DC Power Alternator??
Post Fiend
Joined: Feb 2011
Posts: 26,410
Likes: 6
From: Ft. Lauderdale, FL
Truthfully when I started with this a year ago, I didn't realize you sold anything but FICM replacement and repairs. I'm an equal opportunity buyer lol, someday I'm sure I'll buy a FICM from ya!
Former Vendor
Joined: Feb 2010
Posts: 1,803
Likes: 6
We actually carry all OEM parts and nearly all aftermarket parts, just for less money than available elsewhere!
Posting Guru
Joined: Dec 2012
Posts: 2,169
Likes: 3
From: SW Florida
Former Vendor
Joined: Feb 2010
Posts: 1,803
Likes: 6
Oh wow...talk about kicking a guy in the gut!
Seriously, though, with our new provider, we are close. We are busily populating products for the launch now. Man oh man, is the new site FAST!
Could be worse, but I can't wait to announce the winner of our pics contest! Any late entrants are welcome to email pics of their sweet looking trucks to truckpics@ficmrepair.com.
Seriously, though, with our new provider, we are close. We are busily populating products for the launch now. Man oh man, is the new site FAST!
Could be worse, but I can't wait to announce the winner of our pics contest! Any late entrants are welcome to email pics of their sweet looking trucks to truckpics@ficmrepair.com.
Certified Thread Hijacker
Joined: Aug 2001
Posts: 14,442
Likes: 60
FTE Leadership Emeritus
Joined: Sep 2003
Posts: 12,269
Likes: 775
From: Houston, Texas
Did Dave of DC Power get his account fixed?
Former Vendor
Joined: Feb 2010
Posts: 1,803
Likes: 6
He reports that he's left a second message with the admin of the forum and hasn't received a response.
He evidently registered back in the day when DC Power was DBA Daves D.C. Electric and doesn't remember either of his username or password.
He's asked that anyone with questions either call him direct or email him at dave@dcpowerinc.com if there are questions until the form registration is resolved.
Certified Thread Hijacker
Joined: Aug 2001
Posts: 14,442
Likes: 60
It isn't rocket science..:
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
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Former Vendor
Joined: Feb 2010
Posts: 1,803
Likes: 6
It isn't rocket science..:
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Truthfully, I hadn't thought of doing that either, but I suppose it isn't actually my problem (necessity being the mother of invention and all...). So...now we know that his user name is DC Power. Sweet!
Toreador_Diesel: Could I trouble you to work your magic?
FWIW, Kyle is no longer with DC Power.
Certified Thread Hijacker
Joined: Aug 2001
Posts: 14,442
Likes: 60
Now THAT'S funny, Josh.
Truthfully, I hadn't thought of doing that either, but I suppose it isn't actually my problem (necessity being the mother of invention and all...). So...now we know that his user name is DC Power. Sweet!
Toreador_Diesel: Could I trouble you to work your magic?
FWIW, Kyle is no longer with DC Power.
Truthfully, I hadn't thought of doing that either, but I suppose it isn't actually my problem (necessity being the mother of invention and all...). So...now we know that his user name is DC Power. Sweet!
Toreador_Diesel: Could I trouble you to work your magic?
FWIW, Kyle is no longer with DC Power.
Josh
FTE Leadership Emeritus
Joined: Jan 2003
Posts: 161,999
Likes: 75
From: 3rd Rock
Looking into this now
Dave tells me that he is having trouble with his account here on FTE, so he asked me to post this for him rather than keep folks in the dark needlessly while he gets that corrected:
******************
Hey guy's - as a business owner, I don't always have the time I'd like to have in order to gain intimate knowledge of the individual transactions that occur in my company.
I gained knowledge of the issues discussed in this thread since Ed over at FICMrepair.com privately reached out to me back on the 10th. Of course, I immediately swung into action.
Now I see some wondering about our customer service. I'll be the first to admit that we haven't always had product on the shelf like we'd like to have and of course we have a perfect example here. While it's true that we are working like crazy to better our lead times, that doesn't help a customer with an active issue NOW when I simply don't have a way to get manufacturing done any sooner.
Several months ago, Ed worked with us to become a stocking distributor of our products as another way of minimizing these lead time issues. We just recently shipped him yet another pallet of our product that, it just so happens, includes a singular blue-anodized 270XP alternator.
I've confirmed that Ed is open and quite willing to ship out that unit to Living Large now rather than have Living Large wait even longer to get going again.
Let there be no doubt - we are committed to our customers.
Thanks so much for all the support over the years. You guys make the difference.
If ever anyone has any issue with us, our products, our positioning in the market, or anything else, you are absolutely free to contact me directly at 951-536-8122.
Dave Baird
President/CEO
DC Power Engineering
************************
So...LivingLarge - if you'd benefit from getting that blue anodized 270XP sooner than later, give us a call at 515-897-4459. We just need your name and address. With that in hand, we can ship you a replacement out at no charge TODAY.
Hope this helps!
******************
Hey guy's - as a business owner, I don't always have the time I'd like to have in order to gain intimate knowledge of the individual transactions that occur in my company.
I gained knowledge of the issues discussed in this thread since Ed over at FICMrepair.com privately reached out to me back on the 10th. Of course, I immediately swung into action.
Now I see some wondering about our customer service. I'll be the first to admit that we haven't always had product on the shelf like we'd like to have and of course we have a perfect example here. While it's true that we are working like crazy to better our lead times, that doesn't help a customer with an active issue NOW when I simply don't have a way to get manufacturing done any sooner.
Several months ago, Ed worked with us to become a stocking distributor of our products as another way of minimizing these lead time issues. We just recently shipped him yet another pallet of our product that, it just so happens, includes a singular blue-anodized 270XP alternator.
I've confirmed that Ed is open and quite willing to ship out that unit to Living Large now rather than have Living Large wait even longer to get going again.
Let there be no doubt - we are committed to our customers.
Thanks so much for all the support over the years. You guys make the difference.
If ever anyone has any issue with us, our products, our positioning in the market, or anything else, you are absolutely free to contact me directly at 951-536-8122.
Dave Baird
President/CEO
DC Power Engineering
************************
So...LivingLarge - if you'd benefit from getting that blue anodized 270XP sooner than later, give us a call at 515-897-4459. We just need your name and address. With that in hand, we can ship you a replacement out at no charge TODAY.
Hope this helps!
Posting Guru
Joined: Dec 2012
Posts: 2,169
Likes: 3
From: SW Florida
It isn't rocket science..:
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Certified Thread Hijacker
Joined: Aug 2001
Posts: 14,442
Likes: 60
If you click on these links...then do a search for DC Power, you will find customer service/product longevity/ and wait times have been an issue for quite awhile. I just hope Ed at ficmrepair doesn't lose his great reputation as a result of stocking the DC products. (Search ficmrepair...he's had hardly any issues, but when he did, they were corrected promptly, and the customer was very satisfied)
Josh
Post Fiend
Joined: Feb 2011
Posts: 26,410
Likes: 6
From: Ft. Lauderdale, FL
Tim, thank you for posting!
I really appreciate what Ed is offering, i would feel terrible if he lost a sale because of my issue. So at this time Im putting the responsibility back to Dave at DC Power and will wait the extra 2 weeks or so for my replacement. Dave has my number and email I will wait for his call when he needs my shipping information.
Ed I wish you success with your new site, I'm sure with this kind of customer service you will be successful with anything you sell.
Michael
I really appreciate what Ed is offering, i would feel terrible if he lost a sale because of my issue. So at this time Im putting the responsibility back to Dave at DC Power and will wait the extra 2 weeks or so for my replacement. Dave has my number and email I will wait for his call when he needs my shipping information.
Ed I wish you success with your new site, I'm sure with this kind of customer service you will be successful with anything you sell.
Michael