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That is either an incompetent dealer or they are lying to you. I would be looking for a new dealership.
Every Ford dealer gets their factory build reports Thursdays, at which time you can see all the Ford vehicle orders. This is where you can find out your vin# and status. You get a Vin once your order has been picked up by the Ford factory. My dealer shows me this, and last time I checked they had 3 vins assigned, 2 of which had July build dates.(one is mine)
Your truck had to be ordered as a dealer stock with that dealers lowest priority number in order to get an early build truck.
I'm guessing almost everyone with problems has a dealer ordered retail truck, or the dealer ordered as a stock unit, but assigned a higher priority number. This would allow the dealer to have on the lot trucks first, before your truck was delivered.
I doubt that I'll be ordering another from this dealer. They did, however, have a loaded lariat with the 6.2 and 4:30's for me to compare to a 6.7. After driving them both I decided to order from them. They are also local to our farm. I doubt that they are trying to fill up their lot as they usually only stock a few super duties, but I could be wrong. I lost all faith in them when they didn't know that VIN's were being given out for the 17's or that you couldn't even order a 16 when we ordered our trucks. He's been telling me late September or early October all along. I'd just like to track the progress. Based on your post I assume that Thursday's are the day to check back with ford for updates?
I doubt that I'll be ordering another from this dealer. They did, however, have a loaded lariat with the 6.2 and 4:30's for me to compare to a 6.7. After driving them both I decided to order from them. They are also local to our farm. I doubt that they are trying to fill up their lot as they usually only stock a few super duties, but I could be wrong. I lost all faith in them when they didn't know that VIN's were being given out for the 17's or that you couldn't even order a 16 when we ordered our trucks. He's been telling me late September or early October all along. I'd just like to track the progress. Based on your post I assume that Thursday's are the day to check back with ford for updates?
Yes, I think my dealer prints them around 9am in my case. My dealer was told by their rep to let me know the first round of trucks is likely September, but possibly October. It would not surprise me if larger markets got them sooner.
And I agree local is always better if it can work.
Just to throw out what my dealer said, and probably confuse things even more (at least confuse me more).
I ordered mine last week but it missed the Thursday cutoff.
Today the dealer said that Ford has a Sale Hold on the F250's (or something to those words). They did this with the new F150's a few years ago.
He states it means that retail orders will not be built until they are ready to sell the trucks, that is they have worked out any early bugs and they feel comfortable selling them.
It appears my dealer ordered my truck retail. But today he put in an order as a dealer stock for the same vehicle. We will see in a few days how that pans out.
He told me to not to forget to remind him to cancel whichever order is last .
Take this info as you wish, I make no claims on its' validity. I am not even sure I recounted it correctly.
Today the dealer said that Ford has a Sale Hold on the F250's (or something to those words). They did this with the new F150's a few years ago.
He states it means that retail orders will not be built until they are ready to sell the trucks, that is they have worked out any early bugs and they feel comfortable selling them.
Yep, this is normal for new model rollouts. Ford does this for every major refresh of a vehicle now.
T6HEB16902, here is the last half of the vin I was supplied. 250 platinum plus if that matters. The only reason I say that is when I was waiting (did not order) on a platinum 2015 F150, they sent a few to the area and I was told they were slow to arrive on the high end models because they were building so many XL or XLT'S, then after I got mine there seemed to be a ton of the lariat's and platinum's that hit the area. Curious to see how this goes down.
I was very disappointed in my local dealer. I've done business with them for 30+ years, but when I went in talk about a new '17 the first of June, the salesperson I dealt with didn't even know there was going to be a redo for '17. He spent several minutes on the computer, and I finally stood up to look over his shoulder to find he was scrolling through the customer web pages that have been up since last September. At that point I just bailed. I really need to wait until towing capacities are posted anyway, so I guess I'll try again next month.
I was very disappointed in my local dealer. I've done business with them for 30+ years, but when I went in talk about a new '17 the first of June, the salesperson I dealt with didn't even know there was going to be a redo for '17. He spent several minutes on the computer, and I finally stood up to look over his shoulder to find he was scrolling through the customer web pages that have been up since last September. At that point I just bailed. I really need to wait until towing capacities are posted anyway, so I guess I'll try again next month.
A lot of sales people are just not good at their job. They don't know the product. I don't expect them to know every nuance of every vehicle, but at least know the correct vehicle generation, the engine / transmission choices, and the basic feature sets per trim level. Some of us are pretty OCD on our Super Dutys and know every last detail...so we're probably not going to be fun for any salesperson to deal with...but I think in general, salespeople don't work hard enough at selling.
A lot of sales people are just not good at their job. They don't know the product. I don't expect them to know every nuance of every vehicle, but at least know the correct vehicle generation, the engine / transmission choices, and the basic feature sets per trim level. Some of us are pretty OCD on our Super Dutys and know every last detail...so we're probably not going to be fun for any salesperson to deal with...but I think in general, salespeople don't work hard enough at selling.
Thanks mostly to FTE and the diligent and knowledgeable members with an ever keen eye for each bit of new information those of us who listen, learn and contribute have a greater tool for learning than most sales personnel will ever have. Ford is tight-lipped with new information and then documents are oftentimes confusing and although not deliberately so, convoluted due to the complex nature of "this, but only with that" which corporate determines is the best path to promote, sell and present their view of the "ideal" combinations. Yes, salespeople can do a better job of learning their product but they also have twenty or so models, each with many incarnations and if their dealership is not strong on a particular model I can understand, but not excuse, their lack of knowledge for a specific model. Most dealerships have someone who does know that product but competition between sales staff is keen, especially if the salary is based on commissions. I choose a dealership with salaried sales staff just to eliminate that competition. I was also approached by the sales manager as they recognized that I was a very well versed consumer and offered a chance to become a member of their sales force since they had a vacancy. I didn't retire to start a new career. Thanks to everyone here for each bit of information and assistance and opinion which has helped us all become better consumers who truly enjoy the planning and steps to attaining a vehicle which should be tailored to fit our exact needs.
My advice to someone looking to purchase a vehicle is to read some or all of the strings in these forums and then present your knowledge, along with a well studied and marked up order guide to your dealer. Take your initial order home and review it with a fresh order guide and ensure your vehicle is what you want. And if your salesperson does not understand Super Duties then request another, if necessary see the sales manager, or find another dealership to get someone who knows the product you are going to spend tens of thousands of your dollars to purchase. It is a fun process which should be enjoyable, not fraught with angst and suppositions. You are in the driver's seat now and two days after your pride and joy rolls of the transporter.
This particular dealership was owned by a long time friend of the family until recently. At that time my purchase experience would involve a Saturday afternoon or two spent in the owner's office going over whatever materials he had on the vehicle in question (as well as discussing our families and the state of the country), picking out what I wanted and then ordering it with full access to the invoice. In the case of a '95 Mustang, I couldn't decide on the color so he ordered in one of each so I could see them in person & decide. With the new owner, they did initially have a salesperson who handled truck sales, but now he's retired and supposedly everyone can handle anything. Wrong. Now nobody seems to know anything about anything.
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