Ford may be fishing on this situation regarding the transmission recall, but it sure seems like they are trying to determine whether certain trannys are impacted between the above dates. Not only that, they are apparently fixing them under warranty.

There is nothing official from Ford on this or on their web as of yet. My VIN does not check for any "recall" either.

If you own a '04 Superduty with the 6.0 and an automatic, then get off your butt and crawl under the vehicle to read the metal tag on the rear drivers side of the tranny. There is a date code printed on this metal tag that is in the format of DD-MM-YY.

That is: your tag might say: 05 06 04 That would mean it was manufactured June 5'th, 2004. Understand?

If you tranny falls within the dates as mentioned above, and your dealer has not called you about this, then you need to call your dealer and ask them about this. (You want get a call or mail from Ford just yet.)

Some dealers are calling customers to bring their vehicles in for inspection or repair so Ford can have a look at whether they have a real problem or not. (I did.)

Such is being done under what I understand is a Ford Customer Satisfaction Program at this time. That is not a Recall! The "Satifaction program" apparently contains dealer directives to investigate wheter any specific customer's tranny manufactured within the above dates is impacted or not. There are also mechanical inspection and repair instructions (not necessarly a TSB) that are apparently dealer available and that provides your service dealer with a way to determine whether you may or may not have this situation in your tranny or not.

The technical issues regarding pin tolerances in the reverse planatary gear assembly as mentioned above are apparently the crux of this investigation. (Others here are most definately more technically competent to further describe this exact situation and may be able to share the specifics of the Ford directive to their dealers.)

Obviously Ford is getting a hard look at tranny's manufactured between certain dates in order to determine if major manufacturing issues can be seen within these manufacture dates as posted above. And they are fixing these if such is required.

Some dealers seem to be more agressive about calling their customers to get their customer's trucks in for such inspection or a fix than other dealers.

The inspection/fix program is apparently a major maintenance event for your vehicle, which apparently requires some degree of transmission dissambly at your service dealer. This is not just minor maintenance !

The manufacturing dates on these '04 transmissions that are included in Ford's apparent investigation are posted above by others.

Obviously, Ford is paying their dealers warranty expenses to participate in this investigation/fix. Furthermore, owners of affected vehicles are being placed in "loaner vehicles" by the dealer for the peroid that their vehicle is required to be kept in the service department. Ford is picking up the tab here as well?(Typically a couple of days.)

I have mine back from this program, and it is just fine!

Very satisfied with dealer service and what Ford said they needed to do.

(i don't care that much about the details, I just want it right!)

I didn't have any problem at about 5500 miles on my tranny, but if they wanted a look, then they could have it. I don't care about the smaller details! When my dealer called me, I simply took it in.

I think Ford is using their dealer network to try to resolve this problem with as many customers as possible, before they issue an official public statement. (That's about protecting their sales base and protecting their interests as far as their vehicle quality appearance is concerned.)

(( It looks better for Ford when they can say that so many thousand vehicles have already been inspected and repaired.))

When mine came back...just like i took it in. They did'nt bang my paint up or screw around with my seats or nothing. Same truck as I had before.

((WE could talk about my '95 Dodge Cummins that spent 19 days under warranty in the shop to fix the brakes..but that's off topic.))

I like my Ford, and it's good to know that my dealer and Ford are standing behind me from the git-go!

Go Ford, Keep me satisfied!

Glad I had the tranny inspection done!

 

Great post Catfish: Sounds like they have a "discovery" plan in effect. Explains the confusion of recall or not. Well...kudos to Ford on this one.

Some dealers seem to be more aggressive about calling their customers to get their customer's trucks in for such inspection or a fix than other dealers.

Could be the less aggressive dealers on this do not have the skilled personnel to properly provide the service. Or could be specific regions / zones that Ford is pursuing this investigative process.

 

Actually, it is not just an inspection/discovery plan.
All vehicles have the reverse planet assembly replaced, even if there is no damage. If damage has already occurred, further parts/repairs are needed and performed.

 

I don't know about "discovery" or not. All I know is that Ford themselves seem to be attacking this situation via their dealer network for now, and Ford is being very "tight-lipped" as far as sending their customers who they know might be affected anything by mail.

Either Ford does not know the extent of the situation, and needs more assessment, or they are just trying to fix as many as they can before an actual recall from them to their customers.

(My personal speculation as to all above.)

And it very well could be that Ford is using service dealers who they think are their best to help in further asessment or clean-up of said situation.

(Good Point!)

I'm glad I got my call from my dealer.

Again, very satisfied.

 

Actually, it is not just an inspection/discovery plan.
All vehicles have the reverse planet assembly replaced, even if there is no damage. If damage has already occurred, further parts/repairs are needed and performed

I completely understand that their mission is to effect the planetary gear repair and inspect / repair as necessary any other damage that could have occured....The discovery I refer to is the actual affected dates window. I'm not sure that they are sure.

Sorry...I didn't do a very good job with being clear on that.

 

OK so I had the "Satisfaction" thing done on my tranny.

They yanked out my tranny, replaced by planatary gear assembly.

No inspection needed. They just did it!

Good dealer, good service, good vehicle!

Ford ain't fishing? They are just getting it done.

Right?

 

Catfish_Man,

You mentioned that the loaner cars are being provided. My dealer has not offered a loaner through the service department. I was going to badger my salesman for a loaner since I have been buying Fords from him for 17 years, but if Ford is supposed to be taking care of it then I don't have to bother him.....

Do you know for a fact that Ford is picking up a tab for a loaner car?

 

They told me I will be getting a loaner

 

I've got a 2005 with a production date of Sep 04. The tranny has a build date of 04/08/04 and is well within the dates for the 2004 04B24 Customer Satisfaction Inspection/Repair. Guess my question before I contact the dealer is am I or am I not affected? Have 5,700 miles and the transmissions shifts perfectly.

 

No I can't say that Ford is providing a loaner for sure.

All I know is my dealer put me in a loaner, and even said they would do so up front before I took mine in for the program.

Might be a difference between your dealer and mine. Or you and me and our respective dealer relations?????

Other thing is that I live 30 miles from the dealer?

 

Mine worked perfectly right up until it quite working perfectly, then it was short lived. Just under 11000 miles when I called the big hook.

 

dsweger and all,
I am driving a loaner right now. 2005 Focus, white with the dealer and service department's name all over it. Quite the drastic change from a SD to a Focus.
But, I am taken care of and still have transportation.
They did tell me I couldn't move any farm equipment around with it.
Being winter, I'm not moving any anyway, but it was kind of funny at the time.
Yes your dealer should provide you with a loaner.!

 

Hey powerstoke!

Guess from your posts that you eventually got you problem resolved?

We all know how it is to be on the big hook. That happens sometimes, despite what all can do.

We hope you got your problems resolved, and you are on the road again. We would like to know all about your experience with your own particular situation.

If you need to add something important regarding your experience in this matter to this thread then please do so. Otherwise,why don't you go somewhere else, please!

 

UPDATE:
I've now driven 75 miles or so, and stopped and started 5 or 6 times, following the aforementioned servce.
Engine warmup time, temp gauge and heat all seem to be working fine/normal.

 

My truck went to the dealer today for the transmission "recall." I have had zero problems, 18000 miles to date, and am overall very happy with my truck. If they break it, I will be upset (mainly at myself for listening to the tech). I will post an update when the work is done. It sounds like I should watch the engine warm up time closely after the work is done.

By the way, the service tech was great. Called me today (without me even officially requesting the work) and said the transmission tech was free and parts were in. I said lets go ahead and he pre-coordinated a loaner (Taurus) and pretty much had everything set up when I arrived. I have been very pleased with the Service Department at Champion Ford in Shreveport. I will keep my fingers crossed one more time.