transmission recall
Hotshot
Joined: Aug 2002
Posts: 12,679
Likes: 15
From: BC, Canada
I'm a tech at a dealer.
We have 1 main transmission tech and a couple of us that do some if he is really busy or away. That's how I got the one Torqshift to do.
Driving in a city in a Focus isn't really that bad
As long as no one you know sees you
We have 1 main transmission tech and a couple of us that do some if he is really busy or away. That's how I got the one Torqshift to do.
Driving in a city in a Focus isn't really that bad
As long as no one you know sees you
Tuned
Joined: Sep 2001
Posts: 340
Likes: 1
From: Texas
I called the dealer today and gave them all the information about the "customer satisfaction program" including the number. The lady told me to hold then I could hear her in the background saying "some guy on the phone has a really strange question."
A gentlemen then got on the phone I explained the situation to him and he said he just heard about that one recently but does not have all of the information needed to perform the repairs. I asked him what to do from here and he said "don't know what to tell you bud, check back in a few weeks."
I explained to the gentlemen that I thought the problem warranted a bit more urgency and he again said "don't know what to tell you bud."
I guess a visit to the service manager is in order.
A gentlemen then got on the phone I explained the situation to him and he said he just heard about that one recently but does not have all of the information needed to perform the repairs. I asked him what to do from here and he said "don't know what to tell you bud, check back in a few weeks."
I explained to the gentlemen that I thought the problem warranted a bit more urgency and he again said "don't know what to tell you bud."
I guess a visit to the service manager is in order.
Senior User
Joined: Oct 2004
Posts: 232
Likes: 0
From: Salisbury, MD, USA
That was probably the service manager to whom you talked. 
Pretty much the same answer I got from my dealer; specifically, " We don't know what will be involved. We'll call you when ( if ever ) we find out."
Pretty much the same answer I got from my dealer; specifically, " We don't know what will be involved. We'll call you when ( if ever ) we find out."
Senior User
Joined: Jan 2004
Posts: 238
Likes: 0
From: Eastern PA
You need to talk to a tech, not a service manager. I take care of the diesel tech like he's my best buddy. Found out he likes to hunt & fish so I got him a gift certificate to Cabellas. He likes steak so I tossed him some filet mignon. My wife even baked some brownies for the truck shop guys and I had her deliver them and say thanks for the great job you do on my husband's girlfriend(truck). Make sure you give a big "THANKYOU!" when work gets done on your truck. This is spread out over a years time but I think you get the picture.TAKE CARE OF THOSE THAT TAKE CARE OF YOU. When I walked in with the printout about this torque-shift problem, he took it from me and we walked into the dealership so he could go into OASIS and see if it was true...while I was there....and then we went to see parts to check on the kits and then we went to see the trans tech. My truck was in the shop 36 hours later. Hm-m-m-m.
Postmaster
Joined: Aug 2003
Posts: 4,483
Likes: 2
From: Central Texas
Originally Posted by kw5413
My wife gets a Lexus loaner to drive or they chauffer her to and from her office on a one same day visit.
My truck listed for lots more $$$ than her new Lexus and I have to rent what I drive if the beast has to spend anytime at the vet.
Something is verwy, verwy, wong wit this pictuwe.
My truck listed for lots more $$$ than her new Lexus and I have to rent what I drive if the beast has to spend anytime at the vet.
Something is verwy, verwy, wong wit this pictuwe.
Senior User
Joined: Aug 2004
Posts: 108
Likes: 0
From: Spokane WA.
kw5413,
Maybe you should send your wife in with the beast. See if she can finaggle them out of a super duty loaner.
If It works, let us know. I'll start sending my wife in with mine. With a note of course.
Maybe you should send your wife in with the beast. See if she can finaggle them out of a super duty loaner.
If It works, let us know. I'll start sending my wife in with mine. With a note of course.
Post Fiend
Joined: Apr 2004
Posts: 19,098
Likes: 8
From: Great State of Texas
Hey you guys have a good point and my Darlin' wife is significantly better looking than I am.
But, while she really likes riding in my "big, noisy stinky, smelly" diesel truck...she doesn't like driving it much. Hates when we take it shopping though 'cause I make us all walk the extra "2 miles" (according to her) accross the mall parking lot.
I actually do that so she won't insist that I go so often but, don't tell anybody.
But, while she really likes riding in my "big, noisy stinky, smelly" diesel truck...she doesn't like driving it much. Hates when we take it shopping though 'cause I make us all walk the extra "2 miles" (according to her) accross the mall parking lot.
I actually do that so she won't insist that I go so often but, don't tell anybody.
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New User
Joined: Sep 2004
Posts: 5
Likes: 0
Tranny Recall
I droppecd off my 2004 Superduty 6.0 at the dealer for a 5000mi. oil change on Wednesday. Later in the day I received a call from my service advisor telling me that there was a recall on some sort of component in the tranny. They didn't have the parts in so I wont get it back until Monday afternoon.
I'm supposed to be picking up a loaner car after work today. I wonder what kind of vehicle they'll stick me with.
I'm supposed to be picking up a loaner car after work today. I wonder what kind of vehicle they'll stick me with.
Tuned
Joined: Sep 2001
Posts: 340
Likes: 1
From: Texas
Symptoms?
kw5413 Bankston Ford
Has anyone noticed the symptoms of this problem in thier trucks? I have noticed lately that the first take off of when going from reverse to drive I feel and hear a clunk.
Has anyone noticed the symptoms of this problem in thier trucks? I have noticed lately that the first take off of when going from reverse to drive I feel and hear a clunk.
Last edited by TheDuke; Jan 7, 2005 at 11:07 PM. Reason: because
Junior User
Joined: Nov 2003
Posts: 78
Likes: 0
Duke, are you hearing the clunck from when your heater vents are opening or closing? Mine sounds like a spring loaded plastic flapper slaming shut when i first put her in reverse or into drive from reverse. Seem to remember reading about this last year or so. Only does it after i shut the truck off and restart later on. More prevalent in colder weather also.
Post Fiend
Joined: Apr 2004
Posts: 19,098
Likes: 8
From: Great State of Texas
the duke: Call Lee Loyd @ Prestige Truck service center in Garland...don't have # handy...see if he can tell you anything. Maybe to soon.
Wouldn't be the first time that a mfg. issued a recall and was ill prepared to supply the dealers with parts and information.
Wouldn't be the first time that a mfg. issued a recall and was ill prepared to supply the dealers with parts and information.
Senior User
Joined: Jan 2004
Posts: 238
Likes: 0
From: Eastern PA
Sorry guys, I guess I jumped the gun on this recall notification. I know the message/bulletin that got out early was for NOTIFICATIN to owners of suspected-affected vehicles was not to START until 1/5/05....... The information age(FTE is the BEST!) moves things at an incredible rate of speed, at all hours of the day & night. Since this hit the air/wirewaves I'm sure alot of 6.0 Torque-Shift owners bombarded dealerships demanding to know what was going on. I know I did. The build date of the transmission is the key to it all,(March ' 04 -June' 04) not the build date of the truck. And then a different problem has shown up on the ' 05 Torque-Shift transmissions. Parts are in the system, to fix both problems, just not enough at this time. And I know the Flat-rate techs are not happy with time alotted to do this repair. Which does complicate things a little. PATIENCE.......
Tuned
Joined: Sep 2001
Posts: 340
Likes: 1
From: Texas
The clunk on mine seems like it is coming from the front driveline, possibly the front hubs, however; I notice when my A/C clutch engages and disengages I hear a clunk similar to the spring door clunk you described.
I am considering taking mine to Prestige for service, I heard they really do a good job out there...it is just a long trip and bankston is in my back yard.
I am considering taking mine to Prestige for service, I heard they really do a good job out there...it is just a long trip and bankston is in my back yard.
Junior User
Joined: Sep 2004
Posts: 63
Likes: 0
at 5000+ miles my tranny was repalced..Now at 7000 Im having the same problems that led up to the replacement of the original..Th first tranny's differential cracked in half....They could never give me a reason why...Im hopin for the best....