Bleed ford until hpfp failure
Fleet Owner
Joined: Mar 2012
Posts: 20,167
Likes: 15,997
From: Wisconsin
How do I post pictures, ill show the receipt? Remember the first dealer said I put gas in my truck and I clearly had all my receipts to show them otherwise. The independent test and the second dealer could not find any contamination anywhere but both told me the hpfp was shot and everything from the pump to the injectors had to be replaced. If they drained the fuel and put 3/4 tank back in they did not charge me for it.
https://www.ford-trucks.com/forums/1...he-forums.html
If you email them to me at SavageNFS@hotmail.com and give me permission to post them, I'll post them for you.
Laughing Gas
Joined: Oct 2010
Posts: 784
Likes: 27
From: Toronto
Well, the pain of paying the bill. $9609.27 later, the dealer that fixed my truck still cannot figure out how the original dealer found contamination. I actually had 3/4 tank of fuel still in my truck from the morning that my truck stopped. I burned that out over the weekend, no pings or rattles. How do I posts pictures of my receipts, I want to make sure to put the first dealers receipt on here so everybody knows where not to go in the same situation. Got to give credit where it's due
Senior User
Joined: Dec 2008
Posts: 199
Likes: 0
Still sounds high to me. Does anyone have a breakdown of hours / labor vs parts? I only ask because if it was to ever happen to me I could see doing it myself.
Postmaster
Joined: Apr 2009
Posts: 3,839
Likes: 2
He is so far beyond what the Customer Service people can do he is in the next County. Once that typical crook of a Ford dealer flagged his VIN for that repair...he was toast...BTDT
My bill was $10,030.00. The repair was at a dealership who does not flat rate his techs. His labor rate is $20.00 an hour less than the other Ford dealer in town. His techs are the best around...between the 3 diesel techs they have over 90 years experience...at that dealership.
I believe the $9600.00 bill...but it is the lowest number I have seen. The "doing it myself" thoughts are made very difficult by the process Ford makes the dealer follow to apply for warranty coverage. By the time the dealer gets an answer to the warranty question, he will have a big bill ran up that the customer is on the hook for when warranty is denied. Then, after you pull it out of his shop, he will flag the VIN with an unfinished major repair. If the repair is completed anywhere but a Ford dealership, bye bye warranty...keep in mind though...not a big loss when Ford will not honor it's obligations anyway...
When my HPFP destroyed utself, and warranty was denied, Paul Bruckner, a 6.7 Design Engineer who posted here, sent me a detailed personal email describing how he would fix the truck after the denial. The process would have saved some serious money but left me wide open for injector issues and other problems he said I might have to work out a cylinder at a time.
It would have been so much easier if Ford had done the right thing to begin with...
Regards
Laughing Gas
Joined: Oct 2010
Posts: 784
Likes: 27
From: Toronto
Gramps...
He is so far beyond what the Customer Service people can do he is in the next County. Once that typical crook of a Ford dealer flagged his VIN for that repair...he was toast...BTDT
My bill was $10,030.00. The repair was at a dealership who does not flat rate his techs. His labor rate is $20.00 an hour less than the other Ford dealer in town. His techs are the best around...between the 3 diesel techs they have over 90 years experience...at that dealership.
I believe the $9600.00 bill...but it is the lowest number I have seen. The "doing it myself" thoughts are made very difficult by the process Ford makes the dealer follow to apply for warranty coverage. By the time the dealer gets an answer to the warranty question, he will have a big bill ran up that the customer is on the hook for when warranty is denied. Then, after you pull it out of his shop, he will flag the VIN with an unfinished major repair. If the repair is completed anywhere but a Ford dealership, bye bye warranty...keep in mind though...not a big loss when Ford will not honor it's obligations anyway...
When my HPFP destroyed utself, and warranty was denied, Paul Bruckner, a 6.7 Design Engineer who posted here, sent me a detailed personal email describing how he would fix the truck after the denial. The process would have saved some serious money but left me wide open for injector issues and other problems he said I might have to work out a cylinder at a time.
It would have been so much easier if Ford had done the right thing to begin with...
Regards
He is so far beyond what the Customer Service people can do he is in the next County. Once that typical crook of a Ford dealer flagged his VIN for that repair...he was toast...BTDT
My bill was $10,030.00. The repair was at a dealership who does not flat rate his techs. His labor rate is $20.00 an hour less than the other Ford dealer in town. His techs are the best around...between the 3 diesel techs they have over 90 years experience...at that dealership.
I believe the $9600.00 bill...but it is the lowest number I have seen. The "doing it myself" thoughts are made very difficult by the process Ford makes the dealer follow to apply for warranty coverage. By the time the dealer gets an answer to the warranty question, he will have a big bill ran up that the customer is on the hook for when warranty is denied. Then, after you pull it out of his shop, he will flag the VIN with an unfinished major repair. If the repair is completed anywhere but a Ford dealership, bye bye warranty...keep in mind though...not a big loss when Ford will not honor it's obligations anyway...
When my HPFP destroyed utself, and warranty was denied, Paul Bruckner, a 6.7 Design Engineer who posted here, sent me a detailed personal email describing how he would fix the truck after the denial. The process would have saved some serious money but left me wide open for injector issues and other problems he said I might have to work out a cylinder at a time.
It would have been so much easier if Ford had done the right thing to begin with...
Regards
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Elder User
Joined: Oct 2007
Posts: 559
Likes: 0
I've had a few dealings with Ford over the years with warranty issues and nothings changed.
Ford will deny warranty claims whenever they can. I'm so glad I didn't buy the new EB or this new 6.7.
I would have parked the truck out front of the dealership with a big 4'x8' sign in the bed saying
"Ford will not honor their warranties. Do not buy a Ford and what ever you do "DO NOT BUY FROM THIS DEALERSHIP"
This Dealership has the worst customer service."
I'd sit in the vehicle on weekends and honk the horn to get everyone's attention.
Believe me this will get their attention quickly.
Ford will deny warranty claims whenever they can. I'm so glad I didn't buy the new EB or this new 6.7.
I would have parked the truck out front of the dealership with a big 4'x8' sign in the bed saying
"Ford will not honor their warranties. Do not buy a Ford and what ever you do "DO NOT BUY FROM THIS DEALERSHIP"
This Dealership has the worst customer service."
I'd sit in the vehicle on weekends and honk the horn to get everyone's attention.
Believe me this will get their attention quickly.
Lead Driver
Joined: Jan 2006
Posts: 6,267
Likes: 5
I would have parked the truck out front of the dealership with a big 4'x8' sign in the bed saying
"Ford will not honor their warranties. Do not buy a Ford and what ever you do "DO NOT BUY FROM THIS DEALERSHIP"
This Dealership has the worst customer service."
I'd sit in the vehicle on weekends and honk the horn to get everyone's attention.
Believe me this will get their attention quickly.
Told them it's spring break, and I worked all winter... I got nothing but time and money.
Senior User
Joined: Dec 2008
Posts: 199
Likes: 0
Gramps...
He is so far beyond what the Customer Service people can do he is in the next County. Once that typical crook of a Ford dealer flagged his VIN for that repair...he was toast...BTDT
My bill was $10,030.00. The repair was at a dealership who does not flat rate his techs. His labor rate is $20.00 an hour less than the other Ford dealer in town. His techs are the best around...between the 3 diesel techs they have over 90 years experience...at that dealership.
I believe the $9600.00 bill...but it is the lowest number I have seen. The "doing it myself" thoughts are made very difficult by the process Ford makes the dealer follow to apply for warranty coverage. By the time the dealer gets an answer to the warranty question, he will have a big bill ran up that the customer is on the hook for when warranty is denied. Then, after you pull it out of his shop, he will flag the VIN with an unfinished major repair. If the repair is completed anywhere but a Ford dealership, bye bye warranty...keep in mind though...not a big loss when Ford will not honor it's obligations anyway...
When my HPFP destroyed utself, and warranty was denied, Paul Bruckner, a 6.7 Design Engineer who posted here, sent me a detailed personal email describing how he would fix the truck after the denial. The process would have saved some serious money but left me wide open for injector issues and other problems he said I might have to work out a cylinder at a time.
It would have been so much easier if Ford had done the right thing to begin with...
Regards
He is so far beyond what the Customer Service people can do he is in the next County. Once that typical crook of a Ford dealer flagged his VIN for that repair...he was toast...BTDT
My bill was $10,030.00. The repair was at a dealership who does not flat rate his techs. His labor rate is $20.00 an hour less than the other Ford dealer in town. His techs are the best around...between the 3 diesel techs they have over 90 years experience...at that dealership.
I believe the $9600.00 bill...but it is the lowest number I have seen. The "doing it myself" thoughts are made very difficult by the process Ford makes the dealer follow to apply for warranty coverage. By the time the dealer gets an answer to the warranty question, he will have a big bill ran up that the customer is on the hook for when warranty is denied. Then, after you pull it out of his shop, he will flag the VIN with an unfinished major repair. If the repair is completed anywhere but a Ford dealership, bye bye warranty...keep in mind though...not a big loss when Ford will not honor it's obligations anyway...
When my HPFP destroyed utself, and warranty was denied, Paul Bruckner, a 6.7 Design Engineer who posted here, sent me a detailed personal email describing how he would fix the truck after the denial. The process would have saved some serious money but left me wide open for injector issues and other problems he said I might have to work out a cylinder at a time.
It would have been so much easier if Ford had done the right thing to begin with...
Regards
I also wouldn't mind hearing more about the process Paul Bruckner described to you.
Fleet Mechanic
Joined: May 2006
Posts: 1,376
Likes: 12
From: Illinois
I've posted here once or twice stating how good our 6.7 at work is doing and about how a good friend of mine works as a service writer at a Ford dealership here in the Chicago area.I talk to him often and I always ask him about how many 6.7's are coming in.He say's all the time that they just come in for oil changes and not much else.I talked with him this weekend and asked my usual question,Any drama with any 6.7's????To my surprise he said well...Kinda.He told me he had two come through with failed HPFP's.HOWEVER...He told me they were COVERED UNDER WARRANTY.
Fleet Mechanic
Joined: May 2006
Posts: 1,376
Likes: 12
From: Illinois
