Same story, once a dealer submits poor fuel to FoMoCo, it's over for any other dealers with actual common sense and a care for customers.

Doesn't biodiesel react to styrofoam making that test for gasoline null?
You could have had 10% bio and still melted the cup, if my question is true (I don't actually know).

Edit: Ha, bridge asked the same bio question while I was reading threads in other browser tabs.

 

Indeed. A quick google search finds that Biodiesel (in concentrations as low as 2%...standard pump concentration is 10-20% in most places) will dissolve styrofoam (polystyrene). Forget my last post, consult a lawyer.

 

Unfortunately FORD relies on the crappy service tech that doesnt know his head from the hole in the ground...and the service writer is just the mouth piece and will tell FORD whatever the tech tells him.

I hope you get it resolved but going by what happened to Rick it doesnt look too promising which is unfortunate for you and everyone else running this truck.

I was looking earlier this year to replace my trust 6.0 with a new truck, 12 6.7 Dually and I just dont have a competint dealer around me that I would trust not to screw me too.

I feel for ya, and being an independent owner operator of a repair shop it gives us all a black eye.

You would think FORD would want to see a report from an idependent lab like blackstone or something before they go denying a claim based on what the oil change monkey says.

I would ask for the techs credentials that originally worked on your truck, see if he is a FORD certified diesel tech.

What a shame,

Sarge

 

Sorry to hear about your problems. This is truly a sad situation. It's a concern that we have to worry about a fuel related failure after only 2 years of service. It seems to me that Ford is putting the onuses on their customers to prove the fuel we're using meets certain standards. Ford seems to be too hasty to void warranty repairs. Are the other manufacturers covering these failures?

 

Here we go again. It's really tough for the OP but keep this in perspective. This is a dealer problem. It's not about ford or their crappy product, it's all about the dealer and the service dept. no reason to go saying that ford is a bad manufacturer, these engines are junk, etc...

I do agree that ford customer service should do a better job of steering a competent dealer service dept. to get to the bottom of the situation and resolve it properly. Hopefully the OP can find a way to make this happen.

 

Thats what I was trying to say, but I guess I took the scenic route lol.

 

It's not my intention to bash Ford. I love my truck. I definitely don't think they're junk or I wouldn't own one. I agree with you that Ford could handle these situations better.

 

I know there is another diesel forum big Ford Customer Service monitors, they took care of a problem I had and have called me twice to make sure I was satisfied with the dealers service. Don't know if they can help but it might be worth a shot.

 

I seriously doubt if the OP even has a 2011 F250 let alone fuel problems. He has had the truck 2 years and this is his first post. Some people just won't let this issue die.

 

Diesel Forum - TheDieselStop.com

Crystal is the Ford Rep that monitors the forum. There is info on how to contact her on most of the major threads.

 

It has nothing to do with the dealer. It's a bad design and Ford is not standing behind it as other manufactures are.

It's just another catastrophic issue that will be associated with the Power Strokes long list of failures over the last 9 years. It seems like everyone on here is saying what a great motor this is, but I don't see how bad valves, bad turbos, and 12k fuel system repairs defines a great motor. It's not normal! The scary part is that not many people have even broke 100k miles yet.

Many more stories like this and I will be jumping ship.

 

It has everything to do with the dealer.
Had the OP begun this journey at the good dealer, he would have a new fuel system under warranty based on what he has told us.

I suppose the only fault is, Ford doesn't question dealers.

 

Superturf

I can not tell you how painful it was to read your post...It brought back so many memories of the almost identical nightmare I went through with Ford when my HPFP ate itself to death. While I wish you the best in your battle with the deep pockets at Ford, I fear you are on your own with the repairs. I do not know if you are aware of my ordeal but a search here will get you to far more than you will want to read...it is frightening and sickening...

The "it's the dealers" defense of Ford is a huge red herring...total BS...One only needs to ask; What does that big blue oval sign with Ford prominently written in the center mean? These dealers can not get away with this Shameful Behavior without Ford's backing. Ford is the final arbiter in all these debates...they have all the power...they have exercised it up front with their stated position that all HPFP failures must have FSE approval before warranty will be extended. The Ford stance is all HPFP repairs are customer pay unless the customer can prove otherwise

A poster on this thread asked a powerful question. "are other manufacturer's fixing these HPFP failures under warranty"? The answer is an undebatable yes. GM uses the same pump with a similar failure rate but you will not find one single warranty denial. VW warranties all HPFP failures to 100,000 miles with no questions asked. Ford stands alone in the warranty denial arena...

Another poster claims that this thread should be null and void because the poster is new. Ridiculous...most posters to this site started their journey with questions about problems they were having with their Ford truck. Many sites, RVnet for example, point posters that have Ford truck problems to this site for answers. I first came here for answers to my Ford 6.0 engine woes.

...as to my Ford woes...thankfully...they have ended as has Ford's opportunity to ever get their hands in our pockets again...I wish nothing but good luck for all the 6.7 owners. May they never have to travel the journey that the OP here is traveling...

Regards

 

Idk how you can come in and just accuse. Just because he hasn't posted on this forum before doesn't mean his problem isn't real. To the OP I'm sorry to hear about your issues as I'm nervous about my hpfp going out as well because it's louder than normal

 

The bold and underlined statements are my thoughts exactly.

As you've stated, other manufacturers are covering the HPFP issues. This HPFP issue is not in the Ford vacuum exclusively because other manufacturers are having the exact same issues but they are repairing their vehicles under warranty unless water was found in the fuel system at the time of the repair. I personally know two GM owners & one VW owner that has had their HPF system replaced completely under warranty for the same issues. The dealers are aware of the problem and so are the manufacturers.

Rick, I remember when you were a staunch defender of Ford when the 6.7 came out. You and I had some back and forth posts about Fords stance then. Which I had respected for your position and the position of current owners who are still staunch defenders of Ford right now. Unfortunately, your 6.7 took a dump and Ford treated you like crap. They lost one of their biggest customer advocates I seen on the i-net yet.
I personally feel that some on this forum are taking the same stance because it hasnt happened to them yet, but if/when it does, I feel for them because they'll probably get the boot from Ford also.

Fords actions in these types of cases (where no bad fuel was found at the time of the repair, also no WIF, or signs displayed) are disgusting. Ford's past actions are a strong indicator of future responses on the issue...................blame the customer.