When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
As a dealer employee ( not Ford), what I see that screwed Rick and the OP is once an inept dealer said bad fuel, they demanded their truck back knowing it was BS. Problem in doing that however is when it actually is bad fuel frequently less scrupulous customers will use the opportunity to mask or remove the root cause of the failure( say flush fuel system) and go to another dealer and try again. I see this much more frequently than dealer incompetence unfortunately. If this happens to me I will fight it out at dealer number one or try to talk Ford into taking it for 2nd opinion somewhere else.
As a dealer employee ( not Ford), what I see that screwed Rick and the OP is once an inept dealer said bad fuel, they demanded their truck back knowing it was BS. Problem in doing that however is when it actually is bad fuel frequently less scrupulous customers will use the opportunity to mask or remove the root cause of the failure( say flush fuel system) and go to another dealer and try again. I see this much more frequently than dealer incompetence unfortunately. If this happens to me I will fight it out at dealer number one or try to talk Ford into taking it for 2nd opinion somewhere else.
I like this comment. I'd also add a lawyer in the mix at some point. Either my insurance company or Ford is going to pay for this. I'm not writing a check for $10,000.
As a dealer employee ( not Ford), what I see that screwed Rick and the OP is once an inept dealer said bad fuel, they demanded their truck back knowing it was BS. Problem in doing that however is when it actually is bad fuel frequently less scrupulous customers will use the opportunity to mask or remove the root cause of the failure( say flush fuel system) and go to another dealer and try again. I see this much more frequently than dealer incompetence unfortunately. If this happens to me I will fight it out at dealer number one or try to talk Ford into taking it for 2nd opinion somewhere else.
Originally Posted by my_crib_too
I like this comment. I'd also add a lawyer in the mix at some point. Either my insurance company or Ford is going to pay for this. I'm not writing a check for $10,000.
Since the cost of Giecos MBI was brought up, along with my name, I will clarify the cost.
I just looked at my latest declaration page, and the cost for my 2011 Dmax has crept up a little.. I am now paying $20.90 for 6 months.
I purchased the MBI and even though it's only good for 100,000, it's still really cheap coverage for peace of mind...and it is good for 100,000 miles. I liked that posters "only 100,000 miles" comment. Better to be covered for any amount of time than not be. Just my 1.5 cents (depreciation).
... If this happens to me I will fight it out at dealer number one or try to talk Ford into taking it for 2nd opinion somewhere else.
Great suggestion. Hopefully your advice will help others who may find themselves in a similar situation.
In my opinion...the dealer needs (and quite frankly is expected) to be the customer's advocate in these situations. I am sure that Ford has done a great job training their dealerships how to check for conditions that will allow them to deny warranty coverage. However, the dealer should also make equal effort to help the customer since they have Ford's ear. Since the technician diagnosed the cause as water in fuel....he/she should have then taken several more samples and sent one to a lab for more scientific analysis (vs just the styrofoam test). This should have been done BEFORE reporting anything to the Ford hotline.
Then if the fuel tests good then the dealer contacts the Ford hotline and recommends warranty coverage. If the fuel tests bad then the OP would have a possible insurance claim (either with their own carrier or the fuel station where it was purchased). In this scenario, the customer is treated as fair as possible. Of course, hindsight is 20/20....I am not sure I would have been thinking in such a logical fashion if I was in the same situation as the OP...
At any rate...
The OP e-mailed the invoices to me in hopes I could post them here.
"Polystyrene is pretty much an environmentalist's nightmare. It's difficult to recycle in most areas and does not biodegrade if simply thrown away. But, because the stuff is so incredibly useful, it is produced and used in tremendous quantities. There's good news for biodiesel fans who want to reduce the amount of polystyrene in the environment and want to get a bit more kick out of their biofuel.
Two researchers at Iowa State University, Najeeb Kuzhiyil and Song-Charng Kong, have found that it is easy to dissolve packing peanuts into biodiesel; the enhanced biodiesel then produced more power in a diesel engine, as long as the polystyrene makes up no more than five percent of the biodiesel. The downside is that harmful emissions also increased. This is not too surpising, since petroleum is often used to make the styrofoam in the first place. According to Kong, quoted in New Scientist, the polystyrene cups dissolved quickly in biodiesel, "like a snowflake in water.""
This Hennessey Takes the Expedition Tremor's Off-Roading Capability to the Next Level
Slideshow: The VelociRaptor Expedition gains a lift, upgraded suspension, Brembo brakes, and trail-ready equipment while retaining the stock 440-horsepower EcoBoost V6.
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath
Slideshow: Called the Fortress, the 850-horsepower pickup combines Raptor underpinnings with military-inspired features, survival equipment, and a starting price of $285,000.