I agree with Rick as well, but in this case it doesnt even sound like the FSE went to look at the truck. I worked in a dealer for many years before I saw the writing on the wall and got out. I have had to deal with FSE's and in many cases I asked for them to come in on a large claim either in defense of the customer or if it was totally obvious abuse to the vehicle I wanted them to sign off on it.

But I wish that FORD would listen here to what the folks are saying when we ask that an independent lab look at fuel samples before the "Dealer" automatically tells FORD its contaminated fuel and the warranty is void.

Like I said sounds to me that that FSE never ever physically came to see the truck or the fuel that came out of it.

Its actually a shame because if you search 6.7 HPFP Failures this is the stuff you see, and this is what deturrs folks from buying the product. Like Rick said if you do the same search for GM you will find failures but the outcome is different.



Sarge

 

I've seen it on the other end too. After draining out 16 gallons of some substance that wasn't diesel, customer called me every name in the book because we refused to warranty his truck. "I buy my fuel there all the time!". "Sorry sir, but what was in there wasn't diesel!" . "Well, Ill never buy another Ford again!", then proceed to inform everyone how big of crooks we are. How about the tankfull of gasoline I drained out of a 6.4 last week after they drove it until it Quit, then proceed to cuss us for not repairing it under warranty? And yes, they go to forums like this one with an interesing spin on their side of the story. Sorry, but until I see the other side of the story, I make no decisions on blame or responsibility. Access to other "Techs only" forums can be interesting reads to say the least.

 

I agree with you here. There are two sides to every story.

A few weeks ago my son asked to borrow my truck to go out of town for some home repair supplies. He had to endure a 15 minute lecture about where the diesel goes, Ignore the little blue cap, Always look for a green hose, but double check it to make sure it's hooked to a diesel pump, Check, Check, And double check that you are putting diesel in my truck.

He has borrowed my trucks in the past and always gets the same lecture, even tho he is 30 years old and very responsible. Mistakes happen. I'm not saying all HPFP failures are mis-fuels. But, I bet a lot are. I witnessed a guy grab the wrong hose here while back. Luckily he caught himself before any gas went in.

I am a big proponent of diesel pumps not having gas hoses hooked to them. This would help to some degree, and it would keep all those gassers out of my way. But I know merchants wouldn't like that arrangement.

My fingers are crossed.

 

The same thing is happening in other industries, such as health care. Ironic that a consumer driven approach makes the individual irrelevant. The companies just want to show good stats and once you ID yourself as a complainer you are a liability. So goodbye.
In analogy, why would your family drs office bust butt to make you healthy and happy when some other corp is going to buy you both in 6 months? A short term view but so what? Customers jump ship all the time.

Cost per hour of professional advocacy is not worth it for only $10,000. That would be for entertainment/revenge only.

Side issue, but consider pricing point. Any one manufacturer that builds a truck too good or too cheap hurts all three major manufacturers.

On the bright side at least you didn't buy the also outsourced Boeing 787 for your DD. Now that'll cost you!

 

...aaaahhhh...the second red herring argument...Vince, I agree with you entirely about owners who in the face of "overwhelming evidence to the contrary" still believe they are entitled to warranty repairs...I have not seen anyone here agree they were right.

however...this is not the situation being discussed in this thread...or in mine. Owners who are certain they are being handed a line of BS and take their truck somewhere they trust for a second opinion should not be penalized by some inscrutable dealer trying to either cover his rear or pad his income at an owners expense. The OP has not only one, but two learned and reputable opinions directly refuting the first dealership's diagnosis...yet another Shameful Event occurs...unbelievable...

how is the OP's event similar to your example of 16 gallons of contaminate found in the tank...are you insinuating he is a liar...your example's customer, if the situation is as you describe, certainly had cause to discuss with the fuel supplier his culpability in the contamination process...and I am sure you would be able to provide the evidence needed to help him succeed...

The fact remains...even when the customer provides the proof through second opinions, Ford would rather protect their dealership relationships at the sacrifice of the very people who keep both business's in business..the customer...

Shame on Ford...again...I am loving my new truck...

Regards

 

Which truck would that be? Your sig is no longer accurate?

 

Please read again the part where "I assess no blame or responsibility until I see both sides to the story".

 

Two excellent posts...

I'm not saying anyone is at fault. I'm just saying there are two sides to every story.

 

Savage,
Hope you realize Rick is here to stir the pot with that statement. Rick has traded his POS for a 06 DMax.

RV.Net Open Roads Forum: Finally..the CEL is gone...See How I Did It

Here's a GM customer dealing with a bad CP3 installation. Another GM Shameful event!

http://www.dieselplace.com/forum/63-...placement.html

 

I was not aware that ricatic bought a different truck. I have read a lot of his posts and they have a familiar theme. I was just pointing out that he needs to update his signature.

 

I go to the Big Truck pumps......Diesel Only........

 

I think it all comes down too,Ford lost their azz on the 6.0.Their gonna make sure that doesn't EVER happen again with THEIR new engine.In turn,We are put out to the pasture.

I'm not even mad that the pumps are failing.Im pissed about how Ford treats their customers.Its gotta end...It's ridiculous.

 

Troy

I can always count on you to provide interesting dialog opportunities. I am very glad to get the Ford out of my driveway...the new to me DuraMax is the industry leader in diesel truck customer satisfaction. Even Diesel Power Magazine crowned the 06-07 DuraMax's as the best buy in used diesels. With only 60,000 miles on the odometer, this Chevy should take me wherever I need to go until the new GM's are introduced in 2015. By then, the Beta testing should be complete on the new Ram 3500 as well...my days as a Beta tester are over...once burned, twice shy...

You can always be counted on to attempt to validate Ford's despicable position on their HPFP issues by dredging up some other brands difficulties. Unfortunately, the example you provided is not the same circumstance as the OP's. First, the GM you reference is not being considered for warranty coverage...it is out of warranty on time alone. Second, GM has not been asked to repair his truck...only intervene in a dispute between a customer and a dealer...how's that go...no financial skin in the game for them...

The end game here, in the OP's case, is Ford has again invalidated warranty coverage on a repair to keep dealership relationships intact at the expense of the end user, the owner. Despicable and Shameful

Regards

 

Exactly. large truck stops or forget it.I want a place that moves a crapload of fuel fast.

 

I'm pretty sure gasoline or diesel eats away and melts styrofoam rather instantly, and for that reason, I have doubts that the OP's story is accurate.
I could be wrong, but for that one reason, I'm hesitant to believe the story right now.


If the OP is accurate about all this, indeed I believe a wrong doing has been done. However I am currently a touch leery.
The real shame is that ford decides that water is present, and doesn't back you up to the insurance company. I think that is cause they know they can't really prove anything.