Part VI
Former Vendor
Joined: Jan 2006
Posts: 3,849
Likes: 1
From: Seattle
dang Ed that looks nasty! i know what youre saying about it not landing on you. i have had some serious get offs on my Z400 and even had my bell rung once but everytime you break something its kinda a happy moment cuz you get to buy cool aftermarket replacement parts. lol!
hea Bill, my kid was right behind me so I'm real real happy it didn't land on me. And even happier it wasn't her that crashed...
now the real bad part, I should raise my on line prices.... I now know what everyone goes thru.
I am freaking good....
I'm very disappointed about my order experience so far. I ordered a left lower control arm and left knuckle for my 08 Kawasaki Prairie 360 4x4 camo. I needed additional parts and was searching the web so I could order them from you(online catalog was not clear on a cv boot) so I decided to call, while waiting for a parts person to answer I seen the status of my previous order and found it was still in the pending mode.. Great! I thought I'll add my other parts to the order. While waiting on hold for over nine minutes I noticed the knuckle that got ordered was for a right hand side. I'm no genius but if I seen a order for a left control arm and a right knuckle I would confirm the order with the customer before I processed the order.
To great shock my call was answered by a pleasant but not experienced person who could not look up a spark plug if she tried and she was unable to answer my question on which part number to order for the inner boot (49006) she wanted me to give her the part number. if I had the part number I wouldn't have been calling... I also ask her to please stop my order and send the correct LEFT knuckle and to my surprise even though the status was pending and no tracking number was issued I was informed I would have to call back after I received the part to get a (RA) return authorization number. I asked if I could get one now so I wouldn't have to call again and can I get the correct LEFT knuckle coming so I wont be delayed. I was told no you will have to call back after I get the part and I would have to place the order again for the knuckle on line. So what kind of online support are you offering? why have phone number listed?
Not a pleasant deal at all..
I sell Ford parts online and I have things like this happen and I catch 99.5% percent of these with communication with the customer, something I see lacking with your online order process. I would never have anyone answer the phone who was not able to help resolve any customers concerns.
All that being said what can you do to resolve this issue.
Thank You.
Edward Olson
Parts Manger
Millennium Ford
www.partsguyed.com
Former Vendor
Joined: Jan 2006
Posts: 3,849
Likes: 1
From: Seattle
tell me about it, I have been looking for years to have someone help me with the web page stuff, just process the orders and i'll drive business to the site. you would think that would be simple...
but nooooooooooooooooo....
everyone just wants to screw it up so I end up doing it from start to finish...
Ed
Post Fiend
Joined: Apr 2007
Posts: 5,398
Likes: 1
From: Gilbert, Az
Good evening everyone!
Been a busy couple weeks here with vacation, the kids going back to school, my lovely headaches have made a comeback and starting to apply for jobs.
Hope everyone is doing great!
Been a busy couple weeks here with vacation, the kids going back to school, my lovely headaches have made a comeback and starting to apply for jobs.
Hope everyone is doing great!
Post Fiend
Joined: Apr 2007
Posts: 5,398
Likes: 1
From: Gilbert, Az
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Smokin
Joined: Jun 2006
Posts: 8,849
Likes: 0
My milkshake brings all the boys to the yard, damn right its better than yours, damn right its better than yours.
http://www.youtube.com/watch?v=Gc_GhvcgxDg
What kind of jobs? Sorry to hear about the headaches.
Umm...just miscellaneous stuff about our lives, nothing we can really summarize.
http://www.youtube.com/watch?v=Gc_GhvcgxDg
Umm...just miscellaneous stuff about our lives, nothing we can really summarize.
Smokin
Joined: Jun 2006
Posts: 8,849
Likes: 0
Hey Cris, I am told that I am supposed to talk you into entering Round 7 of the competitions, wolfie called for all the ladies to join in.
I told them I could talk you into just about anything.
I think one of us could take it!
I told them I could talk you into just about anything.
I think one of us could take it!
Post Fiend
Joined: Oct 2004
Posts: 10,418
Likes: 0
From: SpringHill,Fl
the only problem I see is if both of you make it...its gonna be real tough to vote!!
http://www.youtube.com/watch?v=Jsp_Nn02yro
http://www.youtube.com/watch?v=Jsp_Nn02yro