Transfer case KABLAM!
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Post Fiend
Joined: Apr 2004
Posts: 5,158
Likes: 35
From: North of Salt Lake City
Hard to believe but I just got an update on Friday telling me all parts but one are in. The last part is another two weeks out. national back order they say. This service department has a great reputation and the guy I'm working with it quick to communicate anything new. I have no reason to doubt but if this schedule holds out, we're going to be well inside a Utah lemon-law claim. If the part comes in as scheduled and they fix it that day it will be 31 BUSINESS days.
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Post Fiend
Joined: Apr 2004
Posts: 5,158
Likes: 35
From: North of Salt Lake City
Picked up my truck this morning and it passed the parking lot test. Shifted in and out of 4Lo sans drama. I asked to see the parts so I, the service manager, and the mechanic who did the repair stepped our way through the deep dark hole in the back of the parts department where all the warranty parts are kept. He found the planetary gear and pinion assembly and showed me how the shaft on the pinion gear had too much play in it. It slid in and out of the planetary gear set about a quarter inch. He pulled out another gear and showed how it engages and that if there is any play, it will slide out of alignment. I was looking for ground-down metal or damage but none was visible to my eyes.
I also talked to them about how I was driving when the t-case failed. Pulling heavy trailer up a mountain road in 4Lo and neither of them thought I was abusing the truck. The comments were more like, "that's what you're supposed to do." So a few shoulder shrugs and I was on my way.
As far as buy back, I did talk about that. I'm not interested in a buy back with all of the additions I've put on it but a nice long extended warranty would be nice. They started that process.
I also talked to them about how I was driving when the t-case failed. Pulling heavy trailer up a mountain road in 4Lo and neither of them thought I was abusing the truck. The comments were more like, "that's what you're supposed to do." So a few shoulder shrugs and I was on my way.
As far as buy back, I did talk about that. I'm not interested in a buy back with all of the additions I've put on it but a nice long extended warranty would be nice. They started that process.
Posting Guru
Joined: Sep 2013
Posts: 1,348
Likes: 6
From: Edmonton, AB
Glad to see you got the truck back Mr T , that was a while without it, I am surprised you werent stopping by there to have a few moments in the drivers seat with it cause you missed it so much...lol
Well at least they got it back and on the road for you the real test will be next time you go somewhere and do a little towing.
Well at least they got it back and on the road for you the real test will be next time you go somewhere and do a little towing.
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Post Fiend
Joined: Apr 2004
Posts: 5,158
Likes: 35
From: North of Salt Lake City
It's very true I missed the SD. The F150 was nice but I felt more at home watching all the PIDs again. I even got to enjoy a 35 minute regen! That alone makes me a hopeless diesel fan.
Laughing Gas
Joined: Sep 2010
Posts: 904
Likes: 112
From: Austin, Texas
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More Turbo
Joined: Nov 2016
Posts: 565
Likes: 15
From: Durango, CO
Picked up my truck this morning and it passed the parking lot test. Shifted in and out of 4Lo sans drama. I asked to see the parts so I, the service manager, and the mechanic who did the repair stepped our way through the deep dark hole in the back of the parts department where all the warranty parts are kept. He found the planetary gear and pinion assembly and showed me how the shaft on the pinion gear had too much play in it. It slid in and out of the planetary gear set about a quarter inch. He pulled out another gear and showed how it engages and that if there is any play, it will slide out of alignment. I was looking for ground-down metal or damage but none was visible to my eyes.
I also talked to them about how I was driving when the t-case failed. Pulling heavy trailer up a mountain road in 4Lo and neither of them thought I was abusing the truck. The comments were more like, "that's what you're supposed to do." So a few shoulder shrugs and I was on my way.
As far as buy back, I did talk about that. I'm not interested in a buy back with all of the additions I've put on it but a nice long extended warranty would be nice. They started that process.
I also talked to them about how I was driving when the t-case failed. Pulling heavy trailer up a mountain road in 4Lo and neither of them thought I was abusing the truck. The comments were more like, "that's what you're supposed to do." So a few shoulder shrugs and I was on my way.
As far as buy back, I did talk about that. I'm not interested in a buy back with all of the additions I've put on it but a nice long extended warranty would be nice. They started that process.
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Post Fiend
Joined: Apr 2004
Posts: 5,158
Likes: 35
From: North of Salt Lake City
Did the tech happen to comment on why the pinion gear have too much play in it? Was it a manufacturing problem, assembly problem or worse yet, a design problem? Was he confident in your rebuild? Sorry for all the questions but I use L4 as you do, pulling my toy hauler on the steep mountain roads. Reliability is always my number one concern when venturing into the backcountry. It would be pretty tough for a tow truck to get to some of the places I go when I don't have the toy hauler. Thanks in advance for your input
Regardless, if this ever happens, it doesn't have to be a trip ender. 4Hi and 2wd were fine, the trick was getting out of 4Lo. In retrospect, I should have stopped immediately after the first big bang and switched to 4Hi. By letting the truck roll through a second and finally a third bang and final grind, the transfer case was then stuck in 4Lo. It required a tug forward to take the pressure off. Once that was done, we were able to continue our trip without 4Lo.
More Turbo
Joined: Jun 2017
Posts: 512
Likes: 7
From: Maine
This situation makes me think I need to go test my 4Lo. I only popped it in 4H and 4Lo for a few feet to test that it worked. I'm wondering if I should test it under a load. I have a couple of small stumps that I need to pop out, I was going to sue the tractor but I could use the Golden-OX.
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