This is what Mr. Firetail needs from us (and yes, I did make one smart post earlier on this thread - I apologize and I regret it now.) One thing I'd like to add to the partial post above. Not only are most 6.0's not junk, I really don't think this the subject 6.0 is junk. There is "single" bug causing this problem somewhere in the system. Problem he's having is the tech's are not trobuleshooting this, they are replacing parts and this may well be per Ford's instructions. End result is the symptoms are being addressed but not the cause.

Another problem I see (assuming I understand the situation correctly), this truck is being serviced at multiple dealerships over a broad multi-state area. I understand the how's and why's of this since he can't get it fixed near home if he can't get it home and he's on the run quite a bit. That said, I still think this is also part of his problem. All a dealer has to do is replace the injectors to get it out of their shop (and and out of town) and Ford will pay them to do it.

Another problem may be what Ford is willing to compensate the dealer to troubleshoot the problem. Always follow the money. If dealer isn't going to get paid for warranty work, they (the dealer's service manager and the service tech) won't want to do it, and who can blame them. By paid I mean an hourly rate to chase this vs. credit for 1 hr on a troubleshooting job that may take 10-15 hours to do properly.

 

My point EXACTLY

Imagine that.

 

I love my 6.0.

 

I love my 6.0 too. As a matter of fact, I think I'm gonna take it for a drive right now, and go buy a quart of milk. ( which we really don't need ).

 

Rescue Ram,
I can only tell you, that was a quote from a Ford Engineer that flew out from Dearborn, to look at my truck. I was concerned about my oil level going up over the plastic indicator. 580 miles after oil change. He said and I quote "you can get a quart of fuel in the oil between oil changes and that's concidered normal" I have his name, but I don't think it matters at this point. As for slamming some, I have been at the end of the slamming because of frustration after spending over 127k cash on Ford vehicles and next probably the 500 for the wife. The frustration caused by the lack of customer service and quality control. I have never allowed it in any business I have owned. When the quality goes down the company goes down. Word of mouth is the best advertising. I am actually thinking of talking with a local Ford Tech that started a Ford Truck Only business. See if he needs an investor. Maybe then I can get the straight scoop. Not complicated at all, it is not the product but the service after the sale that sucks. Venting Again. I don't understand why the 14 injectors are replaced and not one Tech took the time to figure out what is causing the failure. That is what makes my business fun and should be FMC's goal, find the problem and then find the cause, happy customer. Business just gets better, not rocket science, but they seem to be afraid of being honest. I guess I will be slammed again-oh well. I have a long list of problems and so far the majority of the comments have been a little defensive of the product instead of helping with the problem. Both of my parents worked in a Ford Plant in South Dakota late 40's early 50's. I will alway be a Ford Enthusiast no matter how much slamming I get.

 

"DITTO" I was too busy posting above.

 

I think you hit the nail on the head.
Ford are working on it, believe me, but it is at the moment pretty abysmal.

It would be interesting to see how many people take their Ford truck to a dealership for non warranty work, and compare it to the likes of Honda for example.

 

...it is not the product but the service after the sale that sucks.

Paclik...No reason to get slammed for that.

Service or the lack thereof, lack of training, and lack of wanting to be trained has been the center of a HUGE amount of issues for Ford and the consumer. We have discussed this very issue many times on many different threads.

Heck...many, many, dealers are still providing 15 qrt. oil changes and putting the full mark right to the top...or higher.

Often times we have helped simply because the tech gets wrapped up in treating the symptoms instead of discovering the cause. One of the reasons for this is Ford is not paying for the hours involved for discovery. No prize...no play...go to the next game.

Unfortunate but, a business fact of life.

It seems to me that Ford could sieze the moment and put together a focus group and approach each of the owners with the super issues that you, firetail, and others have and see what is causing the cascading effects that seem to plaque your specific vehicles.

Yes...I know Ford sells tens of thousands without issues, and yes I know that they have fixed most of the issues that they do have. But there are some, however few, that require special attention. It is my feeling that it would be in Ford's best interest to get these vehicles off the street and into a rehab program so to speak. Found out why they have such recurring issues.

In the grand scheme of things it would cost them very little to accomodate this action. The rewards would be tremendous. Can you imagine the discussions forums like this would have? Couldn't buy the warm / fuzzy feeling for the thousands that would read about it.

Just so you will know Paclik, after you presented your rather lengthy post regarding your failures / service time line, I was not slamming you. I was merely trying to find out what your intent was as it didn't appear that you were looking for assistance.

There are people here that spend many hours researching ways that they can help folks that have the trucks from the dark side. Hopefully they will be able to help you guys as well.

 

Please give me examples of this, I find this a bit hard to believe.
And I do mean specific examples, from you point of view

 

This thread most specific. Either way, I find it funny when somebody has an opinion, or makes a comment about their veiws on a certain topic they get called names, or liars, etc. (read the thread on childish ways).
I posted in this thread before firetail gave his vin. read it. you'll see what im getting at. and even after he posted the vin, people still doubted him.
And if i wasnt correct, there wouldnt be people appologizing to firetail.
Everyone is so quick to jump on the "troll bandwagon".
Kinda like a bunch of schoolyard bullies. Im suprised firetail kept his cool.

Im simply making a comment on my experiences.

Ask me what board is the most informative. i'll answer this one.

 

Hardware,
After looking at other boards just as you have I must say that while some here are quick to jump to conclusions, this board is by no means the most degrading etc. Yes, some can be sarcastic but just look at the language used here.
There are no people here calling each other foul, disgusting names all of the time, no threats of retaliation or any of that nonsense that seems very prevelant on "other" sites. I guess a lot of what happens here could be attributed to people who are REALLY passionate about Fords and are not shy about saying so (hence the enthusiasts name) which means to me that I have to "read around" some of the posts and get what they mean, not just what is written.
It is very hard when dealing with the written word to get the emotion behind it because you can't see the person saying it so from time to time when I get aggrivated at what is posted I try to sit back and give the benefit of the doubt and think what the person could possibly mean. It's like the ongoing jibes I get from my friend who owns a Dodge, we trade barbs all of the time but he nor I think badly of each other, we just laugh at whose is funniest and move on to try and find another one....
The only thing that bothers me here is the tendancy to start dog piling (or the "me too" or "ditto") syndrome as it were. Thankfully it is not all that prevelant.
I for one am glad this site is here and have gotten more info in a short time than I could get anywhere

 

BTW t_...not to change the subject but, how is your health holding up? I hope you are doing well.

 

KW, I am doing well (I think), thank you for asking... Taking a whole lot of meds to try and reverse some artery blockage so I don't have to go under the knife (or cathiter) again. Hope all is well with you?

 

Bad Gas mileage?!?! Try putting deisel in it next time..

I love my 6L PSD! Excellent FUEL mileage.

 

KW5413

When I posted that 3 part, I delete and condensed a lot. Believe me I was doing everything to get it fixed. I have called, emailed and mailed to FMC, Selling Dealership (Owner, Service Writer, Salesman), and I got the run around from FMC. "In the beginning" what started all the problems with my truck was an intentional flash on my truck that removed the downshifting in Tow/Haul 3>2>1. I only had an Idle Surge and can't believe FMC would make a major modification to my truck without asking first. I was told my only hope was to deal with FMC, since the Dealership service department couldn't restore my truck to the original Tow/Haul design. I called FMC Customer Relations Center "now this part of FMC is a joke". They told me to talk with the Service Manager to resolve the issue. The Service Manager and Tech told me to contact FMC. FMC engineering has to come up with a flash to restore my Tow/Haul. Well no reply for months. I wasn't asking for the moon. Just restore my truck to the design that I bought. The Tow/Haul with it's current program is not what I would have spent 46k for. I have had manual trans for the last 40 years. Had I known that there was a problem with the design, and believe me they knew (FMC) I wouldn't have spent an extra $1,500 for the Automatic. My first choice was the 6 speed manual. I asked last year (I had about 9,000 miles on the truck) restore to what I bought, if not take this one back and give me the 6-speed manual. FMC can keep the $1,500 bucks I paid for the Torqueshift. I also offered FMC buyback the truck and I will continue to drive the truck and document in detail the symptoms, odometer, engine & trans temperature etc. NO REPLY ----- The truck has continued to get worse. The now 7 high speed unexpected downshifts from "D" to 2nd and 1st gear are dangerous and if not fixed may kill me. My wife will not ride in the truck in the hills or mountains, and it is unnerving when I have a loaded truck on some of these canyon roads I drive in the Sierra Nevada mountains. I was only getting the high speed downshifts in the Tow/Haul mode until about 2 weeks ago. It happened in normal transmission mode. "D" coasting downhill, light braking 30 to 35 and it shifted down to 1st gear. The three engineers that looked at my truck last week, I believe told me the Transmission will not skip gear on downshift......Well IT DOES....since last Tuesday, I have not gotten a reply from FMC Engineers, I have emailed with the new symptoms with the truck since they flashed it #3U7A FUE. The oil level is still above maximum and again FMC engineer told me it is considered normal to get 1 quart of fuel in the oil between oil changes. I did the last oil change, drained hot engine, changed oil filter, added 14.5 to 14.75 quarts of Chevron Oil. Started up the truck, let it idle about 2 minutes, let it set checked the oil level after about an hour. The oil level was about 1/8 inch below the maximum indicator. 580 miles later the oil level was at the top of the plastic section where the stainless steel starts. About 1/4" above maximum. I think that is more than a quart. The truck also is leaking at the rear of the engine. The problem is when I have to restate even these few symptoms I start getting really Edited Not at the product the lack of concern. I do need to tell you guys nothing gets my hackles up more that having a Service Department or FMC tell me "Geez we have never heard of that before" When all you have to do is set down at the computer and go online. Or even better. I was sitting on the curb while my truck was being serviced, talking with another Ford owner about his problems, a truck came in with the exact same symptom that his had and the service department was going out on a drive to see if they could figure it out. Just ask the guy standing next to me. I deal with people everyday getting cold showers and frozen houses. They deserve a straight answer. I have no problem telling them "I know exactly what the problem is and explain it" not afraid to let them know it is a known problem and we are working on a fix or have a fix. Honesty is the best policy.
Done Venting - would like some suggestions