Andy-Expy03, do you have electronic automatic air conditioning? If you do and dont have it set to MAX AC it will vary the outlet temp to maintain the SET temp in the vehicle. If it is trying to maintain 70 in your vehicle and blew cold continously till the windows frosted up then what would be the purpose of EATC? It will do what ever it takes to maintain the SET temp, to include adding heat if necessary.

 

Blowing hot then cold IS NOT NORMAL as Ford tried to tell you.

I am getting an uneasy feeling with my car that is will be a ongoing problem. In and out of the the dealer. I asked that they have another expansion valve ready when I bring it in again next week. Was told they do not stock them. Would have to order at the time they work on the car.

I said it is obvious it was the valve that was the problem, you replaced it and it worked for about 6 weeks. They stll will not have one available.

Told them my friends are getting tired of picking me up and taking me back to work. I now use their shuttle but I still lose 2 hours of work.

I am not sure what to do. I am being very negative about this, but who wouldn't. What are the odds that the valve they just replaced is bad? I suspect it is a design thing or a part that just does not work. Maybe I need a new car. Only have 8,000 miles on this and the problems existed from day one.

I will give them this last time, then the Rep is supposed to come out. Anyone know when the heck he can do to solve the problem?

Thanks

 

Tell them you want a Loaner...

 

I have another car with climate control and it varies the fan speed as the temp gets down to the desired temp. But it always blows cool, conditioned air.

The Expy blows high fan speed and cold air until it nears the desired temp, but then it slows the fan (good) and also raises the temp of the air (bad). The problem is that as the air warms, it also gets humid and doesn't provide that 'refreshing' feeling that you get from conditioned air.

A friend has a 01 EB Explorer with climate control and his works the way my other car does - air is always cold, but varying the volume of the flow...

Andy

 

Andy-Expy03
I do not have climate control in my 03. What I do not understand, when they replaced the valve it worked perfectly. Blew cold air 24/7 like it is supposed to. Unfotunately that lasted for about 6 weeks.

If they do not resolve the problem on the day I take it in and say they need to order a new valve I fully intend to ask for a loaner.
I specifically asked that they have one in stock when my car goes in as I am sure that is what they plan to do.

 

I would pursue Lemon Law proceedings on your issue, it is getting rediculous.

 

This is RAUDY who started this thread, please read the first thread for details. The car went to the dealer today because after replacing the expansion valve on Aug 5th and it worked fine for about 5 weeks, now it took a dump.

Guys (and I call all of you guys because I don't think too many women post here but me) I need some advice.

The Ford dealer called me around noon today and informed me that they cannot fix the car right now. They had been on the phone with Ford tech support and there was a bulletin or whatever it is called about this problem. Basically what I was told, I now have a case number and there is no fix right now. Engineering is working on it.

Now being a 59 year old woman believe me I can hold my own, but I have some questions for all of you.

First of all they read me this bulletin, said usually happens in humid areas (Not here in the Nevada high desert) it usually happens after running for about 30 minutes (not with my car, happens immed) The Svc Writer told them this was not the case. Ford still maintains that the A/C is getting too cold and freezing up. There was more but did not get the bulletin in hand yet.

Mine A/C does drop often to 32 and even 28 which I know to too cold. I now have a good digital thermometer to back up my problems to Frod.

OK, babbling here, my question is what should I do? There was no indication when the problem would be resolved.. Only that I have a case number. And stupid me I did not ask. They indicated that having a case number must be a big deal.

Should I request a meeting with the dealer manager and the service manager and ask them point blank when will they think this problem will be resolved or should I get an attorney and file a lemon law suit? This if the 4th time in.

What if time goes by and by and nothing is resolved. Will a lemon law case weaken if not filed now?

By the way the dealer has been very cooperative and really have no complaints with them, they did all they could and I told them that.

Help please....and thanks so much...

 

raudy,
Have you had a meeting with the Ford regional rep ? I have requested this twice and still nothing. Has anyone on here ever had a meeting with the Ford rep ?
I am in the same boat as you they say my AC problem is listed on the national database and when a fix is found they will let me know and now they are done talking about it.

 

Raudy, I feel your pain. I have only 1500 miles on my 03 and the a/c is messed up too. If you could please post your dealers # and your contact there it would be very helpful. I am hoping to be able to present my dealer with the bulletin number. Thank You.

 

03GRNEBEXPY, the dealer is Capital Ford, CArson City Nevada,
phone (775) 882-5353, service manager's name is Gregg.

I am using the word bulletin, because I know no more than that but he did read it to me. It was quite lengthy. I should have had all that info when I picked up the car, but the warranty gal in the office was on vacation so I have to wait for the service report from today. I did call the svc mgr back and asked for this report. He said he would make it available to me.

Believe me I keep every piece paper work and all the notes I leave with the car when it is in the dealer for service.

Is your A/C problem similar to mine? To some people they may not notice the 15-20 second blowing of warm air, then back to cold, up but I sure do.

Hope the above helps and when I get the detailed info, I will try to break it down here.

 

DN27 IT was never mentioned about meeting with the rep, but if I decide to request a meeting to fully understand all about this problem Ford cannot seem to resolve, that is one question I intend to ask. I guess what I am worried about as well as all of you out there with A/C problems, is HOW LONG DO WE WAIT FOR A FIX?

 

Raudy, thanks for the info. I will call Gregg tomorrow. My a/c blows 46degrees at start up then will ease up to 60 - 70, all while set on 60. I live in Seattle and this problem drives me crazy, I can not imagine living with this problem in NV.

 

Can you imagine how it will be if the problem is reversed in the winter, warm air then COLD.

 

I know you must be going nuts right now, and all you really want is to have your truck fixed. It is absolutely unacceptable that a new $35K vehicle should have such repeat issues. Since normal routes of rational communication between you and the dealer is failing, you may want to step it up a little. If your vehicle was financed, call the finance company (hopefully it is Ford) and tell them you will not make any more payments until the vehicle is properly repaired. At the least, the time the vehicle was in the shop is time you were not driving it, so some sort of reimburstment from the dealer or Ford may be in order. Put the ball in their hands, they will have more clout with the dealer than you. You say your service dept has been very nice, well they have to be. They know they are in the wrong, and are hoping you don't go ballistic. Another option is to pursue the Lemon Law. I don't know how it works in your state, but in NY, I believe if the vehicle cannot be fixed after 3 times for the same issue, you are entitled to a replacement vehicle or a buy back. Get a lawyer involved, have him contact the dealer,(even if it is a bluff), and tell him is going to pursue legal proceedings. Either way, get some more pressure on the issue........I wish you luck...

 

Hi all, I thought about it all night and have decided to place a call to the General Mgr at the Ford dealer this morning. I am going to tell him I want a new car.

I am concerned that the two issues that bulletin brought up really do not apply to my problem, happens in a humid area and happens after 30 minutes or so of driving. No humidity here and starts the minute the car starts. I am also worried of say 8 months down the road there is still no fix, then start a Lemon Law suit they will say well you car is now over a year old, we cannot give you back full price, etc. Shouldn't happen with my documentation with dates, but one never knows how they may fight to not replace the car.

The car is paid for unfortunatley so have no leverage with the finance company.

I simply decided that I want the car replaced. Also am requesting the copy of that bulletin today so I can have it in front of me.

Lemon Law in Nevada is 4 times in for repair, and it has been 4 times.

Thanks for all the responses and hope all get you A/C problems resolved and does not end up like this one. Will keep posting.....