Spartan
Elder User
Joined: Sep 2007
Posts: 828
Likes: 0
From: ca
custom service was so good it got them "too" busy.
New User
Joined: Nov 2005
Posts: 24
Likes: 0
From: Forest City, IA
I emailed Evan on May 19th. No response yet. I'm in the same boat as yount - been waiting for several months for some updates/fixes... We'll keep waiting I guess. I've got a several hundered mile trip in a couple weeks, and it would sure be nice to run an econ tune...
Senior User
Joined: Mar 2004
Posts: 397
Likes: 0
From: San Diego
No it's not..IMHO try Eric at Innovative Diesel, you will get your tunes in a day or two! AND..He actually answers emails! I can't get anything from Spartan!
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Senior User
Joined: Aug 2007
Posts: 469
Likes: 1
From: lake park, MN
I just talked to evan the other day, hes back now and trying to get everyone caught up. He told me hes poping about 30+ tunes a night. Try to be patient guys, he dose have a full time job, and as noted before, send the request to evans email instead of the request folders.
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New User
Joined: Sep 2007
Posts: 15
Likes: 0
I just sent the request again, hope I'm senting it to the right address ('efoster@spartandieseltech.com').
Maybe sending a weekly reminder will help. Didn't want to flood his inbox but after many months of waiting I don't know what to do anymore.
Maybe sending a weekly reminder will help. Didn't want to flood his inbox but after many months of waiting I don't know what to do anymore.
Senior User
Joined: Aug 2007
Posts: 469
Likes: 1
From: lake park, MN
not a bad idea, he was gone for a while on a vacation and family buisness. Theres prob a possibility that some files were unnotised at the time. Now you got the new email to him give him just a little bit, hes hitting them as quick as he can at the moment. He WILL take care of ya, just trying to get everything straightened out as quick as possible.
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New User
Joined: Sep 2007
Posts: 15
Likes: 0
I just talked to evan the other day, hes back now and trying to get everyone caught up. He told me hes poping about 30+ tunes a night. Try to be patient guys, he dose have a full time job, and as noted before, send the request to evans email instead of the request folders.
Junior User
Joined: Nov 2005
Posts: 97
Likes: 0
Well, glad to hear that I'm not the only one been waiting forever. It's been January since I have heard anything from Spartan. I got a tune I was looking for, and it just needs a couple of small tweaks to be just right, and can't even get a reply from Spartan. Really bummed out. I understand being busy, but an email giving a time frame or at least acknowlegement that your request was received would be nice.
What was Evan's email again? I'll have to try him direct and see what happens.
Thanks,
Derek
What was Evan's email again? I'll have to try him direct and see what happens.
Thanks,
Derek
Elder User
Joined: Sep 2007
Posts: 828
Likes: 0
From: ca
Well, glad to hear that I'm not the only one been waiting forever. It's been January since I have heard anything from Spartan. I got a tune I was looking for, and it just needs a couple of small tweaks to be just right, and can't even get a reply from Spartan. Really bummed out. I understand being busy, but an email giving a time frame or at least acknowlegement that your request was received would be nice.
What was Evan's email again? I'll have to try him direct and see what happens.
Thanks,
Derek
What was Evan's email again? I'll have to try him direct and see what happens.
Thanks,
Derek
Post Fiend
Joined: Oct 2005
Posts: 10,626
Likes: 7
From: Plano TX and Brentwood TN
Originally Posted by doubledee715