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Ahhh yes, the power of the consumer and the internet. I bet there are a lot of companies that gritted their teeth when we, the lowly consumer, figured out we could talk to the world on these things...... As for Banks, I have found plenty of statements attributed to Mr.Banks and Co. posted on the 'net that state their position on warranty and how they say they will back up the product. One was posted a couple pages back. Pretty hard to deny if it is in print all over the place.
(after edit) see post #45 in this thread for warranty statement.
Not all third party products are as elusive as Banks. This is out of the Predator manual:
3. Disclaimer. The Product is being sold with no warranties of any kind, express or implied. The Product is not endorsed by the manufacturer of your vehicle and there is no affiliation between ToolRama and the manufacturer of your vehicle. Installation of the Product in your vehicle or use of the Product with your vehicle may limit or void your rights under any warranty provided by the manufacturer of your vehicle, and ToolRama assumes no responsibility in such event...........
I also contacted Banks Technical Support yesterday on your behalf and they assured me that they were going to refer the matter to the proper channels.
As a current Banks customer, I strongly encouraged them to step up to the plate here and help to make things right.
I assured them that it was in their best interest to help you out here. I don't know what (if any) response/help you will get here, but at least they know that we are watching your case very closely. They stand to lose a lot here.
I hope everything works out for you.
This will be very interesting to see what happens.
That preety much sums it up. Was that disclaimer from the Banks site?
I couldn't find a disclaimer from the Banks site. Warranty info was pretty sketchy. Talks about warranty on their products. I would like to see where anybody got anything from Banks on how they back you up etc. other than what a sales person said.
This is from their website. Like Steve said, pretty sketchy.
Banks Power systems and Banks Brake systems are designed to conform to vehicles operated within maximum load specifications. All applicable Banks systems are emissions-tested and certified in 50 states.
All Banks products are backed by our warranty and reputation earned from a history of customer satisfaction since 1958. Below is an overview of the warranty-coverage terms for the components, assemblies and sub-systems that comprise Banks power systems.
*Ltd. warranty does not cover service conditions (i.e. soot buildup in shaft bushings due to out-of-tune engine, or excess heat-damage due to overly-rich fueling conditions)
i have some ears at a one of the dealers here in mlps,mn. two weeks ago they had a sand king in with no more blades on the turbo and 120 pressure on one side bank. normal pressure should be around 380? exhaust,edge chip,and intake.ford is blaming intake because they said it lets more dirt into the motor. i was advised to put my intake back on.
Sorry to hear about your troubles sand king. I hope all goes well with your family. I have read this entire thread and do not want to flame anyone, but just wanted to weigh in my 2 cents. Does anyone doubt that the banks product caused the engine damage? If so, why should ford have to pay for it? I have not heard of any engine probs. like pistons melting on a new engine. The dealer may not be able to tell exactly what caused the failure, which will be needed to prove fault anywhere. If you plan on getting a lawyer, the party you should go after should be banks, and not for voiding your warranty, but for selling a product that burnt up your 12 to 15 thousand dollar engine. I know we all understand the risks associated with voiding the warranty with aftermarket mods, and noone thinks the bad stuff will happen to them, but it does. But who should shoulder the responsibility when it does? I have read more than one thread about banks' poor customer service, and they say pretty much the same thing, they give you the brush off when something goes wrong. We all should consider that when we buy our products. Again, my prayers for the wife.
Sorry to hear about your troubles sand king. I hope all goes well with your family. I have read this entire thread and do not want to flame anyone, but just wanted to weigh in my 2 cents. Does anyone doubt that the banks product caused the engine damage? If so, why should ford have to pay for it? I have not heard of any engine probs. like pistons melting on a new engine. The dealer may not be able to tell exactly what caused the failure, which will be needed to prove fault anywhere. If you plan on getting a lawyer, the party you should go after should be banks, and not for voiding your warranty, but for selling a product that burnt up your 12 to 15 thousand dollar engine. I know we all understand the risks associated with voiding the warranty with aftermarket mods, and noone thinks the bad stuff will happen to them, but it does. But who should shoulder the responsibility when it does? I have read more than one thread about banks' poor customer service, and they say pretty much the same thing, they give you the brush off when something goes wrong. We all should consider that when we buy our products. Again, my prayers for the wife.
Mark, I whole heartedly agree with you when you say that Ford should not pay if the motor didn't grenade on it's own. That being said, the only thing that I get from Sand is that he wants ford to tell him exactly why it wasn't them as the M/M act requires or fix it, not just tell him no.
Just because we have not heard about meltdowns does not mean that it hasn't happened. These trucks have been doing new wierd stuff all of the time so it is not out of the realm of possibility that the motor gave up. What do I think is most likely? Sure, I think that the banks kit overfueled the truck causing a meltdown and Banks should stand behind what they say.
I still say that in the absence of concrete proof maybe the fair thing would be to split it 3 ways.
FYI- I returned one banks Six-Gun module several months ago due to an operational problem- I floored it getting onto the highway, Tons of black smoke came out the exhaust, and the EGT went right to 1400. However- THERE WAS NO POWER! lots of fuel got dumped in, and it felt much less powerful than stock. This happened twice- one unloaded in level 6, once towing a boat in level 3, going uphill. Both times the Speedloader kept the EGT from going higher- or maybe it was me letting off when I saw the skyrocketing EGT. Today, my truck is fine- with a SCMT tune. I did do back to back "seat of the pants" tests with the Banks and SCMT, and the Banks seemed more powerful. Not that that matters now...
I got a 05 Harley edition and just installed the Banks 6-gun and monster exhaust last week. I came to let everyone know how awesome it was and the first thing I see is this thread. My heart sank to my feet. I've only had it a week but man is it strong, I think it's stronger than my 150 I had with the supercharger. I haven't towed anything, I really didn't need the 250 I just fell in love with it. I read a lot of info before buying a tuner and felt safer with the Banks since it would monitor the temperatures and shut down if needed. I hope this is a one time problem, I know it doesn't help your problems but I will stay tuned to hear the results. Good Luck
I got a 05 Harley edition and just installed the Banks 6-gun and monster exhaust last week. I came to let everyone know how awesome it was and the first thing I see is this thread. My heart sank to my feet. I've only had it a week but man is it strong, I think it's stronger than my 150 I had with the supercharger. I haven't towed anything, I really didn't need the 250 I just fell in love with it. I read a lot of info before buying a tuner and felt safer with the Banks since it would monitor the temperatures and shut down if needed. I hope this is a one time problem, I know it doesn't help your problems but I will stay tuned to hear the results. Good Luck
I also have the Banks system with over 20,000 miles on it with no problems. I do unplug it when I go into the dealer and they have had no problems with what is left. My dealer is pretty mod friendly though. As an FYI, there are other products out there that also monitor exhaust temps and also shut down when needed. If you tow with it I would not advise going over setting 3 when you do. It is in the manual that most people do not read.
Yep- I only had that one problem, and it runs VERY strong. I opted to go with the SCMT tuner because it also tunes the trans, eliminating the “learning” process on the Banks. . I get tired of a bunch of 0-60 runs when switching up a notch on the Banks, and know from experience that if you go right to 6, you’ll slip your tranny and may do some damage if you keep doing it. It is also infinitely easier to remove when going back to the dealer.
This thread is very critical of Banks, and from what I hear, for good reason. Banks is great as long as you don’t have any problems (computer defect like mine), monitor your EGT closely, follow all tranny learning directions, and accept now that if you fry your rig, you will have to pay for it.
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