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Done with Ford...

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Old Oct 1, 2021 | 01:47 PM
  #1  
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Done with Ford...

After calling the local dealer and discussing the rear axle weld issue, my wife and I made the call to sell the 2021 F350 and move on with our lives.

The dealer told us it could be 'months' waiting for the parts to complete the weld repair on the rear axle, and probably spring of next year if it needed a replacement rear end.

I really loved the truck, but couldn't stand the thought of parking the thing for six months waiting on a recall repair. We didn't feel comfortable towing with it anymore either. Nothing like a crushed axle 1000 miles away from home to complicate things.

Sold it to another dealer here for $2k under what I paid for it back in April.

I never expected Ford to pull a chicken ***** move like slapping welds on a critical part, but this is what the world has come to. I had a 2018 Ram that they wanted to weld the steering center adjustment nuts together, same thought process I guess... Who needs a centered steering wheel? Who needs a rear axle rated to support the load you advertise it can support?

Put a deposit down on a 2022 GMC 3500, hope to have better luck with it.

End of rant.

 
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Oct 1, 2021, 04:18 PM
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Originally Posted by sstock1
Welding Axle housing is not rocket Science, My 94 Ford Lightning had it done at a local speed shop. They would twist those pressed in tubes when you would run slicks at the drag strip. Making a mountain out of a mole hill here, a careful welder can get it done and done right..
A welding specialist is a lot better bet than the Joe at a Ford dealership
This is a great place for info on ford trucks. It's also a great place to find unapologetic ford homers that will defend any problem that their beloved truck maker sells to unsuspecting customers. The OP story is another instance of unacceptable customer service from Ford. All companies have some, but to call it "making a mountain out of a molehill" is homerism at it's finest.
 
Old Oct 1, 2021 | 01:56 PM
  #2  
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Good luck in your GM.

Agree on the axle that would be frustrating.


Has anyone thought of bringing these to an axle specialist and getting reimbursed?
 
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Old Oct 1, 2021 | 02:04 PM
  #3  
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Sucks about your truck, but at least you have great options now. All 3 truck manufacturers seem to be at the top of their game, at least in my opinion. Good luck with the GM.
 
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Old Oct 1, 2021 | 02:13 PM
  #4  
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If Ford can't provide a proper fix or source a new axle near home, it really would suck if the axle failed 1000 miles from home and the same run around ensued. Then you'd be stuck trying to get a truck repaired as well as finding a way to get your trailer home.
 
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Old Oct 1, 2021 | 02:20 PM
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Best of luck with the GMC, I would have done the same, or tried Ram.
 
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Old Oct 1, 2021 | 02:44 PM
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Good luck!

Ram and GM have their share of recalls, so caveat emptor.
 
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Old Oct 1, 2021 | 03:13 PM
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Hopefully your GMC won't have improperly heat-treated axle shafts like GM's big recall of AAM's axles in 2014.
 
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Old Oct 1, 2021 | 03:28 PM
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Recalls happen.
It's how the seller handles the problem that makes the difference.
 
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Old Oct 1, 2021 | 03:56 PM
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Agree w/Split Rims. VERY true....
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Old Oct 1, 2021 | 03:58 PM
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Welding Axle housing is not rocket Science, My 94 Ford Lightning had it done at a local speed shop. They would twist those pressed in tubes when you would run slicks at the drag strip. Making a mountain out of a mole hill here, a careful welder can get it done and done right..
A welding specialist is a lot better bet than the Joe at a Ford dealership
 
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Old Oct 1, 2021 | 04:15 PM
  #11  
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Originally Posted by sstock1
Welding Axle housing is not rocket Science, My 94 Ford Lightning had it done at a local speed shop. They would twist those pressed in tubes when you would run slicks at the drag strip. Making a mountain out of a mole hill here, a careful welder can get it done and done right..
A welding specialist is a lot better bet than the Joe at a Ford dealership
But, if you want the fix paid for and covered by the truck warranty, then Ford has to do it.
 
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Old Oct 1, 2021 | 04:18 PM
  #12  
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Originally Posted by sstock1
Welding Axle housing is not rocket Science, My 94 Ford Lightning had it done at a local speed shop. They would twist those pressed in tubes when you would run slicks at the drag strip. Making a mountain out of a mole hill here, a careful welder can get it done and done right..
A welding specialist is a lot better bet than the Joe at a Ford dealership
This is a great place for info on ford trucks. It's also a great place to find unapologetic ford homers that will defend any problem that their beloved truck maker sells to unsuspecting customers. The OP story is another instance of unacceptable customer service from Ford. All companies have some, but to call it "making a mountain out of a molehill" is homerism at it's finest.
 
Old Oct 1, 2021 | 04:23 PM
  #13  
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Good point Curt.
 
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Old Oct 1, 2021 | 04:57 PM
  #14  
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Ford, GM and FCA (or whatever they are now) all have garbage customer service. Roll of the dice on getting a good rig.
 
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Old Oct 1, 2021 | 05:55 PM
  #15  
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Ford should be thankful Toyota didn’t enter into the 3/4 ton up market. They keep selling 120k or so of tundras every year consistently with minimal discounts despite it being out classed on specs over ten years ago. those of us who have deal with Rams and Fords might have switched a long time ago.
 
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