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Issues with Fordpass App update !!

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Old Oct 22, 2020 | 03:22 PM
  #1  
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Issues with Fordpass App update !!

Anyone else do the Ford App update and now it isn't working?
Seems there are a ton of people complaining... wish I had read the reviews before I did it.
Basically nothing works and it lost all info on my truck.
NO start/lock/unlock/mileage etc...

So if you have not updated your App in the last month DON'T !!!
 
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Old Oct 22, 2020 | 03:24 PM
  #2  
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No problem here on android
 
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Old Oct 22, 2020 | 03:29 PM
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No issues with iOS 14.0.1 on version 3.11(released 10/21) of the Ford Pass app for me. Access to all of the functions is working.
 
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Old Oct 22, 2020 | 03:54 PM
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I still use my IPhone 6 plus (looking at the 12 mini )and I checked mine and all is working fine. My Ford App version is 3.11.0
 
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Old Oct 22, 2020 | 04:36 PM
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0 issues here.
 
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Old Oct 22, 2020 | 04:56 PM
  #6  
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Sorry to hear, have you tried uninstalling/re-downloading the app? Shouldn't take more than a minute.
 
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Old Oct 22, 2020 | 04:57 PM
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All is well with my iPhone XS Max and the FordPass app.

The newest version of the FordPass app is 3.11.0
 
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Old Oct 22, 2020 | 05:00 PM
  #8  
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No issues, access both trucks. iOS 14.2 Beta 4 on iPhone 11 Pro Max
 
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Old Oct 22, 2020 | 05:31 PM
  #9  
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No issues, iPhone XS Max, iOS 14.1, FordPass updated earlier today.
 
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Old Oct 22, 2020 | 07:41 PM
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Mine works fine, I'm on the most recent iOS
 
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Old Oct 22, 2020 | 09:37 PM
  #11  
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OP - What app are you talking about? FordPass? On your phone or the App in the truck? The 'App' is just an interface - the data is stored in your account at owner.ford.com. If you 'lost' your data, maybe you just didn't log back in w/ the same account?

Where are all these people complaining they lost data?
 
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Old Oct 23, 2020 | 06:17 AM
  #12  
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Ford pass, android
UPDATE:
well magically today it is working and info came back. I didn't want to reinstall anything yet but did restart the phone zbout a dozen times.

if you go to the app store and read the reviews there are a lot of people that are having issues since the last update, not just me.

so just be aware that this can happen so if you need to have the scheduled start work, it may not.
 
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Old Oct 23, 2020 | 06:28 AM
  #13  
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Checked mine this AM, seems to be fine running FordPass 3.11.0 on iOS 14.1 on my iPhone 8+.

HTH,
Jim / crewzer
 
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Old Oct 23, 2020 | 08:37 AM
  #14  
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In my experience the App on Android phones isn't great. About half of the time when I start it something is missing. My truck or my points are the most common. Most of the time I cannot get a tire pressure reading. Marketing messages always seem to work.

It has improved with updates, but it still has a long way to go.
 
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Old Oct 24, 2020 | 08:57 AM
  #15  
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Well Update from yesterday afternoon, back to not working again and this morning too not working.
Although there is yet another update so I am trying that again to see if it works.
FYI, this is a new phone Android 10
 
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