Truth is, once the papers are signed, it becomes a warranty issue and out of the dealers hands. That's true of every dealer. It's tough to catch every flaw and detail in the moment, I'm still noticing new stuff 8 months onto ownership. I hope there is some satisfactory resolution to this, you would think a company as large as Ford would have no problem making it right.

Another post mentioned blotchiness, I've noticed what I call blotchiness to be pretty common with metallic slivers and grays from all manufacturers, when in the sun.

 

IMO, I don't own a vehicle until final acceptance is agreed upon by me. I would have walked. Especially if money hadn't changed hands yet. Title work would be irrelevant for me in this situation.

What they told you leaves customers with the dirty end of the stick. If Ford ends up with vehicles coming back due to horrible QC issues, then, and only then, will they change their tactics.

 

I was just a teenager, but I still recall the actions a friends father took in the early 80s
​​​when a local Chevy dealer refused to paint his truck after the paint was peeling off which was a common issue back then. After being informed of the refusal, he went to the local hardware store, his son and my friend along for the ride, and bought some white paint and a brush. The truck was dark blue. He parked it in front of the dealer showroom and in large white letters he painted down the side "This piece of s**t came from.....and the dealer name..Folks came out of the building and watched in amazement, possibly some in horror at the proceedings. He drove that truck like that for weeks, ended up painting it on his own dime. But I suppose he received some satisfaction of some degree lol. I saw the truck and the artwork after the fact, and we still laugh about that to this day. The thing is that guy was doing well for himself and between personal and business he bought a lot of vehicles, not someone you should **** off.

 

Back in the early 2000's, both me and my brother ordered Jeeps from a local dealer. I had about $500 deposit invested. During the entire conversation, which was mainly in email, it was made beyond clear the prices we would pay, and no dealer BS charges would be in scope. This was reiterated many times, in writing.

Upon delivery and our chance to inspect for final acceptance, the dealer wanted us to perform some last minute paperwork, which included a list of BS dealer charges. We had ordered the vehicles, and the small deposit money had already changed hands. Title work was performed, and the vehicles were basically ours once the finalized paperwork was completed.

We both walked, and refused to take delivery. Around 10 days later, the salesman capitulated, and finally honored the written deal he had agreed to from the start, and throughout the whole communication process.

Sometimes, you've got to play hard ball, and tell someone who tries a bait & switch to go **** themselves, and actually walk away. It's a highly effective tactic to keep from getting ripped off.

 

"The final result was that Ford would completely strip the factory paint off of my new truck and re-paint the whole truck. I took the truck to the Ford recommended body shop. The owner told me that he would not recommend painting the truck. He said he could do it but that it wouldn't be fair to me or the truck because the paint process just isn't the same as factory paint. He agreed with the dealership and myself that the truck should be replaced. Ford would only agree to paint the truck or give me 10% back on top of dealership trade in. The pathetic dealership told me that the trade in value on my truck would be diminished because of the paint issues."

So the Ford recommended body shop says they can't paint your truck as well as the factory and recommends a replacement truck. Ford's offer for a replacement truck costs them nothing compared to what a full repaint would cost. So is the recommended body shop in cahoots with Ford? Hard for me to believe a competent body shop can't paint a vehicle as good as the factory. If it was me, I would take it to another reputable body shop and ask them for their opinion and an estimate. I would even be willing to pay for this if necessary. Another approach could be to go back to the recommended body shop and ask the owner if he would spend $7,000 out of his own pocket for a replacement truck instead of having the truck repainted. His recommendation for replacement over repaint might have assumed a "no cost to you".

I would also want to validate the trade-in value the dealer is offering by going to Carmax, or similar, and maybe even another dealer to see what kind of deal you could get on a 2020.

Good luck. Sorry to hear Ford is responding so horribly to a problem they created

 

As far as the body shop not being able to produce a paint job as good as the factory, I think they must not be that good of a shop. Most body shops worth their salt will produce a paint job better than the factory. I'd find a different body shop and have them paint it.

 

The body shop the Ford dealer sent me to is one of the best in the area. It is locally owned and in no way affiliated with Ford. The owner is a stand up guy and very honest. He took money out of his own pocket to tell me about the paint process. The estimate to paint my truck was $10,000.00. Ford said they would not do a payout to me and that the only option was to paint the truck. They also said that instead of going to the dealer recommended body shop I would need to go to a Ford owned dealership body shop because of the corrosion warranty.

Checked with another local Ford dealer. They were about the same price without the supposedly 10% off I was getting through Longmont Ford. So needless to say, Longmont Ford is really gouging me on the trade in value on my F-250. Went to a local Dodge dealer and explained everything to them. Showed them my truck and the pictures of the paint. They told me they would either have the truck painted under the Ford warranty of wholesale it. They offered me $5,000.00 more on my trade and took over $13,000.00 off of a new Ram 3500 Cummins with the Aisian transmission. The Ram stickers for $13,000.00 more than my F-250 did. The Dodge dealer offered me on trade out the door including taxes and dealer fees of $9,000.00. Ford wanted $7,000.00 on a F-250 gas just like the one I own. Needless to say, I am going with the Ram and am putting this Ford experience behind me. I know that this could have happened with any manufacturer. They all have some issues at different levels of the process. My concern is the way I was treated at the dealership level and the pathetic way Ford treats there customers at a corporate level.

 

 

Is there anyone on this fourm that actually works at the Kentucky super duty plant that can explain to us what really goes on there when building these trucks?

 

Congrats on your new RAM & putting this nightmare behind you. IMO if your going to drive a diesel truck the Cummins RAM is the truck to have. Good luck!

 

Thanks. The diesel is a little over kill as the trailer we pull weighs in at around 10,000 lbs. The deal was just to good to pass up. I didn't really want a ram gas engine but like you I think the Cummins deisel is a great powerplant.

 

It is a GREAT engine. I have had many Cummins trucks of every generation with 0 engine / driveline problems. I just don’t have the need for that much truck these days.

 

Thanks. Living in Colorado, the diesel will be great for pulling the passes with our trailer in tow.

 

I've seen brand new Tundras/Tacoma's on the the lot with plastic trim coming unglued and **** poor door and fender alignment.


Please spare me the BS how Toyota is perfect cause it ain't.

 

I'm not here to spare you anything. Just my experience with owning Toyota products for over 40 years. I don't owe Toyota anything and have no reason to praise there product if I didn't feel that way.