Paint Issues
Thread Starter
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Junior User
Joined: May 2019
Posts: 58
Likes: 0
Ha. Believe me, I thought about it. I was so pissed off. I worked in oil and gas for 35 years and drove nothing but Ford's. I retired 7 years ago and have bought 3 new Ford vehicles since then. Ford just lost a customer. There will never be another Ford product in my garage. Every time I look at this truck it makes me want to puke. I am talking with a Dodge dealer right now on trading this truck in on a new Ram. I showed therm the pictures of the paint and they looked at my truck yesterday. Just waiting on numbers now. They have some great incentives.
Tuned
Joined: Dec 2019
Posts: 452
Likes: 200
From: FLORIDA
IMO you should not even have to deal with corporate FORD. That’s what a good dealer should do. Failure at the dealer level from the time the truck arrived.
Thread Starter
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Junior User
Joined: May 2019
Posts: 58
Likes: 0
You ordered this truck and spent seriously money here. To me this is very unacceptable and the dealership should replace this free of charge in my opinion. I received my 2019 around the time you did. When I arrived at the dealership the salesman let me take as much time as I needed to look it over and drive it before I even wrote the check. If that were mine I would have walked away. This is not fair to you. I hope the dealership will make this right.
Senior User
Joined: Nov 2019
Posts: 171
Likes: 1
I don’t know who you are talking to at the dealership and Ford level, but I would recommend you elevate it to the GM level at the dealership and request a meeting with the regional manager on the Ford side. 30 years in the auto business and I’ve never seen a Customer Service dept worth a darn. Normally they are low paid employees who can’t make a decision without approval from the higher ups. Don’t back down and continue to be a nuisance. Be nice but firm about it, screaming and acting like a jerk won’t help you. In all those years I’ve never seen a buyback for a bad paint job but I’ve seen up to $5000 assistance from a manufacturer to help get someone in a new car. It’s a real shame it’s like this but it’s not just the car business that companies aren’t as helpful as they should be.
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Junior User
Joined: May 2019
Posts: 58
Likes: 0
I have paint issues with mine as well, it seems with ingot silver it's a common thing, I complained at the dealership before handing over my cheque, they said the issues you have noticed, noone else would, BUT THEY WERE THERE!
I do see it being a little blotchy on the one door, but only in the right light, I'll try and get an angle of that later today, was I found a few little specs of grit under the paint, I was near the bottom of the door and running board, I looked at 5 other trucks very closely and they all had the same BS in the paint, no matter what color they were
We talked for about an half hour I wanted 1000$ off they said no way, they said before we give you 1000$ back, they will repaint the whole side of my truck, as that is their insurance deductible.
We settled on 500$ cheque from ford
I'll post pics later today, and yes there were other trucks on the lot with the same issues
They also showed me a picture of a 2019 navigator with a mosquito under the clear coat, dead center of the hood
The more and more I read on this fourm with brand new vehicles with issues and imperfections the more and more I get upset
I do see it being a little blotchy on the one door, but only in the right light, I'll try and get an angle of that later today, was I found a few little specs of grit under the paint, I was near the bottom of the door and running board, I looked at 5 other trucks very closely and they all had the same BS in the paint, no matter what color they were
We talked for about an half hour I wanted 1000$ off they said no way, they said before we give you 1000$ back, they will repaint the whole side of my truck, as that is their insurance deductible.
We settled on 500$ cheque from ford
I'll post pics later today, and yes there were other trucks on the lot with the same issues
They also showed me a picture of a 2019 navigator with a mosquito under the clear coat, dead center of the hood
The more and more I read on this fourm with brand new vehicles with issues and imperfections the more and more I get upset
Tuned
Joined: Nov 2019
Posts: 377
Likes: 33
From: KELOWNA
Back in 2008 there was a dealership in my home town, they screwed a guy over ( he claims they did ) one day the employees showed up for work, there was over 3 million dollars damage to over 200 vehicles on the lot, it was all over the local news, they guys(s) must of been there for hours, doing everything and everything
Just saying that when you cant resolve certain issues with certain people, they take drastic action.
I do not condone this type of behavior, but you can only push a person so far, it took me over 15 years to save up 65k for my vehicle, if mine came out like this, it would be fixed or replaced by any means necessary
Just saying that when you cant resolve certain issues with certain people, they take drastic action.
I do not condone this type of behavior, but you can only push a person so far, it took me over 15 years to save up 65k for my vehicle, if mine came out like this, it would be fixed or replaced by any means necessary
Thread Starter
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Junior User
Joined: May 2019
Posts: 58
Likes: 0
I don’t know who you are talking to at the dealership and Ford level, but I would recommend you elevate it to the GM level at the dealership and request a meeting with the regional manager on the Ford side. 30 years in the auto business and I’ve never seen a Customer Service dept worth a darn. Normally they are low paid employees who can’t make a decision without approval from the higher ups. Don’t back down and continue to be a nuisance. Be nice but firm about it, screaming and acting like a jerk won’t help you. In all those years I’ve never seen a buyback for a bad paint job but I’ve seen up to $5000 assistance from a manufacturer to help get someone in a new car. It’s a real shame it’s like this but it’s not just the car business that companies aren’t as helpful as they should be.
Thread Starter
|
Junior User
Joined: May 2019
Posts: 58
Likes: 0
Back in 2008 there was a dealership in my home town, they screwed a guy over ( he claims they did ) one day the employees showed up for work, there was over 3 million dollars damage to over 200 vehicles on the lot, it was all over the local news, they guys(s) must of been there for hours, doing everything and everything
Just saying that when you cant resolve certain issues with certain people, they take drastic action.
I do not condone this type of behavior, but you can only push a person so far, it took me over 15 years to save up 65k for my vehicle, if mine came out like this, it would be fixed or replaced by any means necessary
Just saying that when you cant resolve certain issues with certain people, they take drastic action.
I do not condone this type of behavior, but you can only push a person so far, it took me over 15 years to save up 65k for my vehicle, if mine came out like this, it would be fixed or replaced by any means necessary
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Cargo Master
Joined: Feb 2004
Posts: 2,101
Likes: 60
From: N. Illinois
When are we going to stop accepting $80k for a truck with crappy quality? To Ford, GM, Fiat, etc, YOUR poor build quality truck, is ONE in THOUSANDS!
Lesson learned the hard way, OP. You should have NEVER written a check, signed, or taken delivery before resolving the issue to your satisfaction.
Tuned
Joined: Nov 2019
Posts: 377
Likes: 33
From: KELOWNA
I know I know, the weather is not ideal for picture of my truck at the moment, but in certain light I do have some of them same sort of blotchynees you have on my truck, it's the exact same color, I built and ordered this truck, indodmt really notice the blotchynees till the sun struck it at a certain angle, i wasnt impressed, also the little dust particles in the paint upset me when I took delivery as well, all in all it's a tough situation, i would never be able to get the truck i ordered for the price i paid under the ford employee pricing promo, I could of told them that I didnt want the truck the day I came to pick it up. I got a measly $500 off due to the dust particles in the paint in 2 areas. I wanted the 2019 and this was my last chance to factory order what I wanted.
If this was 2018 and knew i could of told them NO I didnt want it , and could order the same style again, and hope and pray it didnt come with imperfections, I would of done that.
I didn't want the side of my new truck repainted either, I just took the truck and life goes on, I hope you can work something out OP
If this was 2018 and knew i could of told them NO I didnt want it , and could order the same style again, and hope and pray it didnt come with imperfections, I would of done that.
I didn't want the side of my new truck repainted either, I just took the truck and life goes on, I hope you can work something out OP
... Merry Christmas FORD.
Thread Starter
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Junior User
Joined: May 2019
Posts: 58
Likes: 0
Agree 100%. In my opinion this dealership has no backbone. All they are concerned with is the sale. After that good luck. Longmont Ford, Longmont, Colorado.
Tuned
Joined: Dec 2019
Posts: 452
Likes: 200
From: FLORIDA
Keep spreading the word about Longmont Ford. Some negative advertising on the truck as your driving can get some attention also. I had a death wobble situation with a RAM & got a local TV news channel that does consumer advocate programs involved. RAM quickly tried to resolve when the show aired & gave me EVERY penny back.
Thread Starter
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Junior User
Joined: May 2019
Posts: 58
Likes: 0
I know I know, the weather is not ideal for picture of my truck at the moment, but in certain light I do have some of them same sort of blotchynees you have on my truck, it's the exact same color, I built and ordered this truck, indodmt really notice the blotchynees till the sun struck it at a certain angle, i wasnt impressed, also the little dust particles in the paint upset me when I took delivery as well, all in all it's a tough situation, i would never be able to get the truck i ordered for the price i paid under the ford employee pricing promo, I could of told them that I didnt want the truck the day I came to pick it up. I got a measly $500 off due to the dust particles in the paint in 2 areas. I wanted the 2019 and this was my last chance to factory order what I wanted.
If this was 2018 and knew i could of told them NO I didnt want it , and could order the same style again, and hope and pray it didnt come with imperfections, I would of done that.
I didn't want the side of my new truck repainted either, I just took the truck and life goes on, I hope you can work something out OP
If this was 2018 and knew i could of told them NO I didnt want it , and could order the same style again, and hope and pray it didnt come with imperfections, I would of done that.
I didn't want the side of my new truck repainted either, I just took the truck and life goes on, I hope you can work something out OP
Thread Starter
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Junior User
Joined: May 2019
Posts: 58
Likes: 0
Not hard to understand, really. Prices go up. Quality goes down. And PEOPLE LINE UP WITH CHECKBOOKS AND CASH IN HAND!
When are we going to stop accepting $80k for a truck with crappy quality? To Ford, GM, Fiat, etc, YOUR poor build quality truck, is ONE in THOUSANDS!
Lesson learned the hard way, OP. You should have NEVER written a check, signed, or taken delivery before resolving the issue to your satisfaction.
When are we going to stop accepting $80k for a truck with crappy quality? To Ford, GM, Fiat, etc, YOUR poor build quality truck, is ONE in THOUSANDS!
Lesson learned the hard way, OP. You should have NEVER written a check, signed, or taken delivery before resolving the issue to your satisfaction.