Truck down!
Postmaster
Joined: Feb 2006
Posts: 3,201
Likes: 4
From: waynesville, mo.
Appears to me that theres a defective parts manager at that dealership. Just for a hoot I asked my parts manager to look one up (the complete kit) and he found 4 within 30 seconds.
Fleet Mechanic
Joined: Jun 2009
Posts: 1,346
Likes: 4
From: Connecticut
if I was the OP I would be calling around myself.Cant trust anyone to do their job nowadays.
FTE Leadership Emeritus
Joined: May 2004
Posts: 18,787
Likes: 30
From: Melbourne, Aus
Your best bet might be contacting Ford Customer Service and explaining the issue: 1-800-241-3673
Often they can work with dealers to expedite parts.
Thread Starter
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Senior User
Joined: Mar 2005
Posts: 149
Likes: 0
From: Bastrop, LA
My truck is not being repaired by a dealership. It is at a shop that is run by former ford mechanics from the dealership that closed here. He mentioned parts were hard to find but also figure since he is not a dealership it's just when ever Ford feels like shipping him parts he will get them.He did say he was ordering from other dealerships though to get his parts. It is costing about half of what a regular dealership charges to fix one. But guess having to wait is part of it.
Fleet Mechanic
Joined: Oct 2006
Posts: 1,351
Likes: 242
From: North Florida
I probably wouldn't make a decision about switching brands based on a non Ford shop's inability to access parts.
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Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 742
From: Isanti, MN
Really not sure why you didn't take it to the Ford dealer for this. You're going to be in a real pickle if you have a future problem and your independent shop doesn't cover it. Because Ford will not cover damage caused by an improper repair, and you could be on the hook for some large dollars if that happens.
Logistics Pro
Joined: Nov 2001
Posts: 3,788
Likes: 103
From: Georgia
I get some strange looks when I do it and my wife thinks I'm crazy, but ever since I read up on the 6.4L fuel system I do this. I pump a half gallon or so in the tank to get a flow going then I fill my little moon shine jar. I take a good look at the jar and if the fuel is good I finish pumping. Haven't had it be bad yet but if I do I will call the flat bed, take it home or to a shop and drop and drain the tank. I estimate it takes less than a minute, less than an hour a year for me. Well worth it for the peace of mind. Yes, there is a possibility I could still get contaminated fuel but it's a small chance.
FTE Leadership Emeritus
Joined: May 2004
Posts: 18,787
Likes: 30
From: Melbourne, Aus
My truck is not being repaired by a dealership. It is at a shop that is run by former ford mechanics from the dealership that closed here. He mentioned parts were hard to find but also figure since he is not a dealership it's just when ever Ford feels like shipping him parts he will get them.He did say he was ordering from other dealerships though to get his parts. It is costing about half of what a regular dealership charges to fix one. But guess having to wait is part of it.
You can do a part number search on fordparts.com and change local dealers in your settings. This will let you know if a part is in stock.
Really not sure why you didn't take it to the Ford dealer for this. You're going to be in a real pickle if you have a future problem and your independent shop doesn't cover it. Because Ford will not cover damage caused by an improper repair, and you could be on the hook for some large dollars if that happens.
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 742
From: Isanti, MN
For example, there have been some 2011 and early 2012 trucks that have had exhaust valves crack and destroy the engine. If this happens to your truck and they discover that it had a major fuel system repair they will look very closely for a reason to blame the third party repair for the failure. In that eventuality you'll be on the hook for $20,000+.
I'm certainly not trying to be difficult, but stranger things have happened. One of our users in the 6.4L forum had a warranty replacement of his entire high pressure fuel pump. A week later the engine developed a miss because a lifter self destructed and caused serious internal engine damage. Ford authorized an entire replacement long block under warranty, no questions asked.
You do NOT want to play jeopardy with your warranty, and that's exactly what you're doing with your third party repair. You said your insurance company is paying the bill, why not get it done at the dealer?
Postmaster
Joined: Feb 2006
Posts: 3,201
Likes: 4
From: waynesville, mo.
With that, Why should a Ford guy help you?