Help!! Glow plug ??water?? BS!!!
Junior User
Joined: Feb 2011
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What I find very disturbing in this story and Rickatic's is that the burden of proof for a warranty claim seems to fall 100% on the customer. Apparently all Ford needs to deny a warranty claim is a suggestion that there was an external cause to the failure outside of Ford's responsibility (contaminated fuel, driving through water), but there doesn't have to be actual proof of the external cause or how it contributed to the failure. How can you prove that you never drove through water? You can't! It seems that if Ford wants to deny your warranty, any excuse will do, no matter how far fetched.
Postmaster
Joined: Apr 2009
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What I find very disturbing in this story and Rickatic's is that the burden of proof for a warranty claim seems to fall 100% on the customer. Apparently all Ford needs to deny a warranty claim is a suggestion that there was an external cause to the failure outside of Ford's responsibility (contaminated fuel, driving through water), but there doesn't have to be actual proof of the external cause or how it contributed to the failure. How can you prove that you never drove through water? You can't! It seems that if Ford wants to deny your warranty, any excuse will do, no matter how far fetched.
Looks like Ford has driven off yer another loyal customer...6 trucks if I remember what he said. Good move Ford...another $60,000 of lost profits due to lost sales....Very disappointing...
Kper...I reread my post...I was not trying to slam you for the "other side of the story" stuff. The real culprits know who they are. My apologies...but my point is still valid.
Kumbaya
Senior User
Joined: May 2011
Posts: 167
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From: Manassas, VA
I see what you're getting at, but in the event of a non-warranty failure this won't help you even a little bit. It's been tried and demonstrated before that the folks handling warranty claims could care less with what happens at Ford Credit. It is a completely separate department within the company and responsible for their own profits. You would lose your credit rating and your truck, and there's not much more to it.
This story does look bad, but there is always more to it than what can be posted on the internet. I know that if it were my truck I'd be furious beyond words though.
Seriously randito, good luck with this and I hope this gets taken care of soon!
This story does look bad, but there is always more to it than what can be posted on the internet. I know that if it were my truck I'd be furious beyond words though.
Seriously randito, good luck with this and I hope this gets taken care of soon!
Senior User
Joined: May 2011
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From: Manassas, VA
Elder User
Joined: Jul 2010
Posts: 642
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From: herriman utah
wow this is pretty troubling. if the filter box had been soaked to the point of water intrusion one would think there would be other signs of water coming into the truck. I have a problem with the burden of proof being on the customer. IMO when there isn't a cause known either way the benefit of doubt should go to the customer. I also agree that if the motor sat in the shop taken apart it would likely show some rust. dallas is a very humid environment.
remember the guy that came on here with 103k miles on his truck and they paid all but like 2k for a motor replacement. That was actually out of warranty. If a guy honestly drove the truck into water why not just fess up and take the insurance coverage. unless there is another side to the story this doesn't look good.
its also another reason that when buying a truck the service department should be part of which dealer you use. dealers that know they may not get a sale next time around are alot more apt to get it covered. I work with insurance companies all the time. just as with warranty coverage there is a big difference in trying to find a way to cover it vs trying to find a way not to.
remember the guy that came on here with 103k miles on his truck and they paid all but like 2k for a motor replacement. That was actually out of warranty. If a guy honestly drove the truck into water why not just fess up and take the insurance coverage. unless there is another side to the story this doesn't look good.
its also another reason that when buying a truck the service department should be part of which dealer you use. dealers that know they may not get a sale next time around are alot more apt to get it covered. I work with insurance companies all the time. just as with warranty coverage there is a big difference in trying to find a way to cover it vs trying to find a way not to.
Thread Starter
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Junior User
Joined: Dec 2011
Posts: 58
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Trust me guys I am pissed, in fact I have known the dealer for 40 years, nice guy, but basically said there was nothing he could do. I told him how I felt, he got pissed, I said he was acting like an A--hole. He got mad told me to get out of his dealership, then had the service guy call me and tell me they would tow my truck to any other dealer, but they now refuse to do any more work on it. I called the owner back, told him I neeed it to be fixed, after setting there for 7 weeks, apologized for calling him an ---- and now they say it will be ready mid week, of next week. WOW unbelievable. I never even got close to water, and after all the crap that's happened, even after seeing the pics here of another guy with the same problem, I am done with Ford, as much as I love my truck, screw me once... shame on you. It won't happen again.
Super Moderator
Joined: Aug 2003
Posts: 25,479
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From: Isanti, MN
You come to a Ford Enthusiasts site and proclaim this as "good" news? Like you're sure GM wouldn't do the same?
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Postmaster
Joined: Apr 2009
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Gzip...
Where is that sycophant site...it might be entertaining?
This nonsense by FOMOCO will continue to escalate. As more and more of these trucks pile up actual individual miles, the truth will begin to surface. It appears that while the 6.7 is not the debacle the 6.0 was, it's reputation is getting rightfully sullied by these reports. Every day, it appears the "wait until the trucks get some miles on them" cautionary note provided by the "Dodge Boy's" is more accurate than Ford would like...Shame on Ford...they had a chance to avoid all this nonsense...
Kumbaya
Senior User
Joined: Aug 2011
Posts: 136
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If i were you I would have made a video of all the parts, and then told your story on it. I've heard of some manufacturers correcting things after seeing a high number of hits on you tube sites slamming lack of warranty or other factual information. We live in a digital age,and information good and bad travels fast. My suggestion to look into your rights under Magnuson-Moss act. To my knowledge, the burden of proof does not lie for you to prove it did not happen, but for them to prove it did! The only difference right now is no one is forcing them to make it right! Right now they are holding the cards! Laws were created to protect us from cases like this, use it to your advantage! Good luck to you.
Postmaster
Joined: Apr 2009
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Randito
I will send you a PM...you do not have enough posts for PM's but I did send you a FTE email
Kumbaya
Senior User
Joined: Jul 2010
Posts: 436
Likes: 2
From: Salt Lake City, UT
Man, I love my truck and haven't had any poor service from the dealer (the new one I found for service) or Ford. I sure hope I don't someday need to change my screen name here! I came from GMC and had lot's of issues with the truck and even worse with the dealer...