...but why just complain and complain while not taking any of the excellent advice given by some very Ford smart techs that post here. It is nothing but bla bla bla...do nothing and some more bla bla bla and still do nothing. There are some very good dealership service departments out there that know how to fix the very small number of trucks with issues. There are some very bad dealership service departments out there that still have no clue on what is needed to fix either the DEF/NOX sensor trucks or the recalibration processes for the tolerance stacked transmissions.

If the dealer you are using is unable to mitigate either of these issues, guess what...time for a new dealer, one who knows what he is doing...it really is that simple...or just cry the blues...tell the world how tough you have it and keep driving a truck that is only a short trip to a knowledgeable dealership from being what you expected when you bought it...

Over 300,000 2011 6.7 trucks have had VIN's assigned at the Kentucky truck plant. The warranty rate on the engine is less than .001%. The complainers world is really getting too small to put much stock into...not too many to commiserate...

Regards

 

I have been working extensively with my dealer on the issue. We currently have a data logger hooked into my truck recording the events of my transmission. I am also writing down all the mileages and times of when the event is taking place as well as transmission temps and oil temperature. The selinoids have been replaced in my truck and been recalibrated several times. The truck does knock real hard into reverse and from time to time will shift hard between 2-3 and also 4-5 sometimes skipping 5 altogether and going straight to 6. I may be in the minority here but I have to think and my dealer would agree that I am working with them as much as I can.

 

The skipping 5th gear, if I remember correctly, is actually supposed to do that, depending on load request. Not saying the issues you have are trivial, but pay attention to what is happening at different throttle positions, gear, load requests, then you (and the dealer) can come closer to understanding what is happening.

 

06/23/2011 "Although Ford Motor Company has made great strides since teetering on bankruptcy about half a decade ago, the automaker was dealt a hefty setback today when J.D. Power and Associates released its latest quality studies. Last year, Ford was ranked fifth, but its 2011 ranking slipped to 23rd. Ford had 116 complaints per 100 vehicles during the first three months of ownership." I guess my truck is not the only Ford with issues Now of course the problem will be the messenger....Glug Glug Glug

 

did they change out the TCM?

 

Yes that was changed the first part of this week.

 

Interesting stuff on their site. The link is for the initial quality ranking of large trucks:
Ratings | J.D. Power

My truck specific details: http://www.jdpower.com/autos/Ford/F-...ickup/ratings/

I remember filling one of these surveys out. It was long.

 

I think that survey is in part a reflection of the trans shift issues we have been discussing since the 2011's came out.

Maybe they should take a step back and put the torque shift back in and then work on this new trans in a test fleet of consumers.

 

Scott

Why would they do this??? The transmissions are not failing. Reports of broken parts are almost non-existent. While I liked my 5R100 in my 04 SuperDuty a bunch, I like this trans even more. I was at a RV Rally last week and not one of the dozen or so 6.7 owners complained about the transmission. I was the only one who had a warranty repair on their truck.

Your comment reinforces the point I have been trying to make about the persistent complainers who wander from forum to forum spreading their same sad story about their truck. They make the problem appear much larger than it really is. More than 300,000 new 6.7 Fords will be produced in the 2011 model run. A veritable handful of these trucks have had any problems at all. Listen to what the techs have been saying. Cheezit, Vloney, Rdenis and others have been very candid about the lack of problems with the new drive train. Is there no value to their opinions?

If Ford has had a failure in the introduction of the new 2011 diedel truck, it is in the information distribution department. Many Ford dealers are still showing a lack of basic knowledge of how this technically advanced truck really works. Sales people are clueless about many features on the truck. At the recent rally I attended, I turned off the Coolant Additive warning for a guy who had been to the dealer about the warning. They did not have the test strips so they told him they could not turn off the warning. Owners have been told the engine brake(EB) on/off switch is actually in the trailer brake controller. Look at how long it took for many owners to understand how the EB the system works. Most have dropped their complaints about the EB system after learning how to properly engage and operate the EB. The same confusion exists in trucks with the off road descent assist system.

In the service department, the DEF/NOX sensor problem, much smaller in number than some would like you to believe, was exacerbated by dealerships cutting corners in the diagnostic procedure. There are still a couple of owners who have posted here that the CEL came back on after the repair procedure only to turn itself after some miles were accumulated. This is a classic symptom of an incomplete repair done by the dealer. There are dealers out there battling with customers who request the latest TSB be installed for both the DEF/NOX sensor and the transmission recalibrations. Why??? They get paid for the update and no stored codes are required for TSB implementation. IF those who are still complaining about the transmission's shifting patterns would look at the issue, they would understand the tolerance stacking anomaly and how the successive TSB updates eliminated the problem for all but the worst case scenarios.

The solutions for any issue a new 2011 owner may have are likely found at a quality, technically competent Ford dealership service department. They are out there. Sometimes you have to spend a little time to find that dealer. In the end, it will likely take less time than some have spent here just complaining...

Regards

 

I dont think I did a JD Powers one...but with all the dang surveys I did...rofl...

Anyway, not sure the right way to look at the JD Powers data. I cannot for the life of me understand how to compare my F-350 one ton truck to a chevy avalanche...uhg.

 

Maybe because I originally owned the 09 F-150 I understand the transmission a little better, or have a better tolerance waiting on the thing to adjust to my driving. The F-150 saw the same kind of complaints, in many ways it is simply adjusting to a new way of shifting/a new experience.

We dont like change...rofl.

 

The reason I remember this survey was because they stuffed a brand new, freshly ironed $1 bill in the envelope.

There were a ton of questions in that survey and it went through all of these categories. It was pretty thorough. I just got another one from them on my post 90 day experience.

 

Damnit...no shiney dollar for me.

 

I sent my dollar (plus.44 stamp) to Ford in hopes they could add to their engineering and testing budget before releasing new technology on its customers. BTW my dealer is not the problem it is Ford IMO and my experience.

 

What problem are you having that your dealer can not seem to fix? Yes, I know it is your truck and your opinion but you keep marching to the front of the line to complain. Please refresh our memories.

Do you have a CEL related to the DEF/NOX system? If you do, a competent dealer can diagnose the real problem and execute a proper repair.

Does your trucks transmission still shift erratically? If so, has the dealer implemented the latest transmission recalibration? If not, why not?

Your dealer can fix these irritating issues. If he has not, you need a new dealer

There are no other issues out there with any consistent pattern of complaints. If you have one, add it to the list here. Widely scattered glow plug failures, early turbo installation errors, front end realignment readjustments and other one off repairs do not meet the crisis threshold for reasonable people. They were a bad experience for the very few that had them occur but we are talking about 300,000 trucks here