Service quote from HELL
#17
How do you know if the bed plate is not leaking if you don't even know what it is? It may not be dripping on the ground, but at $3900 to repair, it sounds pretty major to me.
Why would you assume an EGR valve is causing blue smoke? This makes no sense. If the cooler was leaking it would be white.
None of what they listed is uncommon on a 6.0. There is the possibility that the bedplate is not leaking, but that would be a whole lot of unscrupulous behavior. A second opinion is definitely in order. Keep in mind though, the shop you take it to. They may not WANT to repair the bed plate, or get involved in the concerns you have with the dealers estimate.
Why would you report someone to the BBB for what the MIGHT have charged you. It would be like trying to sue someone for something they might do....
The Ford computers are linked for repair history, but probably not estimates. I don't know for sure though.
Why would you assume an EGR valve is causing blue smoke? This makes no sense. If the cooler was leaking it would be white.
None of what they listed is uncommon on a 6.0. There is the possibility that the bedplate is not leaking, but that would be a whole lot of unscrupulous behavior. A second opinion is definitely in order. Keep in mind though, the shop you take it to. They may not WANT to repair the bed plate, or get involved in the concerns you have with the dealers estimate.
Why would you report someone to the BBB for what the MIGHT have charged you. It would be like trying to sue someone for something they might do....
The Ford computers are linked for repair history, but probably not estimates. I don't know for sure though.
#18
Last time I had my 03 F250 6.0 seriviced the dealership told me I had a "major fluid leak" at the bed plate and crank sensor. I did not even engage them because my truck was not obviously leaking anything. Besides I had no idea what the hell they were trying to sell me. So just last week I noticed that my truck was intermittedly blowing a little more blue smoke from tail pipe. I figured it was the EGR valve but did not have time to diagnose it myself. I dropped it off at dealership and asked them to check EGR valve. Here is the service quote I got.
1) EGR valve sticking. $400 dollars to replace
2) Oil leak at bedplate and crank sensor. $3,900 to fix (requires removing engine)
3) 3 fuel inejectors failing. $1,655 to replace all
4) Bad fuel pressure regulator. $150 to replace.
Grand total $6,135
Needless to say I told them to not touch a thing. Now keep in mind the truck has never leaked anything on the ground and I just the other day checked the under carriage and it was clean as a whistle. Only symptom was occasional smoking from exhaust.
How p*ssed off would you be?
1) EGR valve sticking. $400 dollars to replace
2) Oil leak at bedplate and crank sensor. $3,900 to fix (requires removing engine)
3) 3 fuel inejectors failing. $1,655 to replace all
4) Bad fuel pressure regulator. $150 to replace.
Grand total $6,135
Needless to say I told them to not touch a thing. Now keep in mind the truck has never leaked anything on the ground and I just the other day checked the under carriage and it was clean as a whistle. Only symptom was occasional smoking from exhaust.
How p*ssed off would you be?
At least you got off easy on the injectors. I had 3 go bad and if it weren't for the warranty it would have cost me 3000.00!
#19
I believe what you say. And the advice up above is all good. Here is another point to consider when buying a diesel truck.
You say your truck is an '03. And this is '09. For the sake of an argument, it would appear that you are using your truck for 10 to 12 thousand miles a year.
I think a lot of us, including myself, should weigh our thoughts when we again buy. From what I know, remember and read about diesels, you will get more trouble with less use than the converse. What we want is about the exact opposite of what we need, with this type useage.
AND, to again qualify. I am in the same boat. I bot what I wanted. BUT, at least, I have the benefit of the 5 year engine warranty.
Good luck with your problems.
You say your truck is an '03. And this is '09. For the sake of an argument, it would appear that you are using your truck for 10 to 12 thousand miles a year.
I think a lot of us, including myself, should weigh our thoughts when we again buy. From what I know, remember and read about diesels, you will get more trouble with less use than the converse. What we want is about the exact opposite of what we need, with this type useage.
AND, to again qualify. I am in the same boat. I bot what I wanted. BUT, at least, I have the benefit of the 5 year engine warranty.
Good luck with your problems.
#20
How do you know if the bed plate is not leaking if you don't even know what it is? It may not be dripping on the ground, but at $3900 to repair, it sounds pretty major to me.
Why would you assume an EGR valve is causing blue smoke? This makes no sense. If the cooler was leaking it would be white.
Why would you report someone to the BBB for what the MIGHT have charged you. It would be like trying to sue someone for something they might do....
Why would you assume an EGR valve is causing blue smoke? This makes no sense. If the cooler was leaking it would be white.
Why would you report someone to the BBB for what the MIGHT have charged you. It would be like trying to sue someone for something they might do....
The exhaust smoke was a very light blue and I guess it could be considered on the white side. The shop confirmed that the sticky EGR valve was causing this symptom.
The failing injectors I can believe but wouldn't this be covered under powertrain warranty (70k miles?)? Regardless I will not spend $1600+ on a problem that is not even showing symptoms yet. When the injectors start failing I would assume that I would notice it? At that point I will replace them myself or at least get a second quote.
I never mentioned the BBB that was just suggested in some of the responses. To be fair I will not even mention the dealership's name but I just wanted to vent and see what everyone thought about their astronomical quote for a truck that seems to run fine.
#21
Would you have it fixed and if so why?
The exhaust smoke was a very light blue and I guess it could be considered on the white side. The shop confirmed that the sticky EGR valve was causing this symptom.
At that point I will replace them myself or at least get a second quote.
I never mentioned the BBB that was just suggested in some of the responses.
The exhaust smoke was a very light blue and I guess it could be considered on the white side. The shop confirmed that the sticky EGR valve was causing this symptom.
At that point I will replace them myself or at least get a second quote.
I never mentioned the BBB that was just suggested in some of the responses.
No I wouldn't fix the bedplate, I don't have one on my truck! I don't have a 6.0 on purpose
Probably not if I did, unless it was leaking badly. But if it is even seeping, they are doing their job in advising you. Conversely, they could be just as accountable if it was leaking and suddenly became worse and they hadn't told you. You just wouldn't know they saw it.
I don't know for sure if injectors are covered under the engine warranty, but I always thought that they were.
I know you didn't mention the BBB, but I didn't feel like doing a multi quote, response was to those that did.
#23
#26
Join Date: Oct 2005
Location: Plano TX and Brentwood TN
Posts: 10,626
Likes: 0
Received 3 Likes
on
3 Posts
BTW there was no mention of failing fuel injectors when I had the free multipoint inspection 2 months ago. Apparently 3 injectors all started failing within the last eight weeks. I am not a suspisciuos(sp?) person by nature but I am definitly not feeling comfortable with this dealership.
Any one of those scenerios could cause injectors to go bad within a month depending on severity of the issue(maybe even less, that's on the conservative side with big severity issues). Just because you had a multi-point inspection 2 months ago doesn't mean that issues of good degree of severity couldn't have manifested themself and caused issues. It sucks, but at times it does happen.
#27
If the service department said "major" fluid leakage, then you would definitely see visible signs of leakage. It should be very easy to see and you should be seeing drops under your truck when parked for any length of time. The fact that you can't see any signs of leakage does raise questions about the diagnosis and you are wise to ask them. I would definitely look for another service department that has a good reputation in your area and get a second opinion. You might consider asking for a reputable service department in your area by posting in the regional forum for your area. The regional forums are further down the site forum listing. Good luck.
Also, the diesel engine warrantee is 5 yr/100k miles. You have to be inside both the time period and mileage window for it to apply to your situation. The time period clock starts when the truck is first put into service (i.e., sold). Being that yours is an 03, you're either out of warrantee or very, very close.
#28
Update: Service quote from HELL
1) EGR valve sticking. $400 dollars to replace
2) Oil leak at bedplate and crank sensor. $3,900 to fix (requires removing engine)
3) 3 fuel inejectors failing. $1,655 to replace all
4) Bad fuel pressure regulator. $150 to replace.
5) Oil cooler plugged. Recommend replacement. $1,000
Grand total $7,135
#29
So simply because they didn't want to take your money, the original issues weren't valid? Why do you trust them more than the dealer? Did you give the dealer opportunity to point out the issues to you? Did the performance shop point out why they WEREN'T bad? (devils advocate )
Times are tough for everyone...
Perhaps you just can't trust quotes from that dealership.
Times are tough for everyone...
Perhaps you just can't trust quotes from that dealership.